In-Demand Retention specialist Jobs in Burleigh Heads Qld

Patient Retention Specialist – Call Centre
Green Life Clinics —Burleigh Heads QLD
- Full-time
- CRM software
- Sales
- Customer service
Quick Apply
Marketing Specialist
Service.com.au —Surfers Paradise QLD
- $85,000 - $95,000 a year
- Full-time
- CRM software
- Marketing
- Analysis skills
Quick Apply
19h
Customer Service Team Member
MX Store —Burleigh Heads QLD
- $33.19 an hour
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
IIOT Sales/ Support
Direct Automation —Burleigh Heads QLD
- Customer service
- Office
Loyalty Performance Manager - Remote
CSB —Gold Coast QLD
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Parental leave
- Employee discount
Quick Apply
13d

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Patient Retention Specialist – Call Centre

Green Life Clinics
Burleigh Heads QLD

Quick Apply

Job Details

Permanent | Full-time

Qualifications

CRM software
Sales
Customer service
Call centre
Upselling
Analysis skills
Communication skills

Full Job Description

Green Life Clinics is a fast‑growing national healthcare group delivering high‑quality patient care across modern, well‑run clinics. We’re building a high‑performance customer experience and retention function that supports our clinics across Queensland and Victoria and national telehealth patients.

As a Patient Retention Specialist, you’ll play a key role in strengthening patient loyalty and returns, improving service satisfaction, and driving long‑term commercial outcomes. This is a full‑time, office‑based role ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is motivated by delivering exceptional customer experiences and uncapped commision structure.

Why This Role Exists

Retention is a critical commercial lever for Green Life Clinics. Your work ensures patients stay engaged in their treatment plans, receive consistent support, and continue their care journey with us. You’ll help stabilise patient behaviour, reduce churn, and lift lifetime value across the network.

What You’ll Do

Develop and execute retention strategies that improve patient loyalty and reduce churn.
Analyse customer behaviour, feedback, and service trends to identify opportunities for improvement.
Partner with Marketing, Sales, and Clinic Operations to deliver targeted campaigns and personalised retention initiatives.
Monitor key retention metrics and provide insights, reporting, and recommendations to leadership.
Engage directly with patients across phone, email, and digital channels to resolve concerns and enhance their experience.
Conduct proactive follow‑ups to ensure satisfaction and identify opportunities for rebooking, continuity of care, or upsell pathways.

What You Bring

Experience in customer service, sales, or a retention‑focused role within a fast‑paced environment.
Strong analytical capability with confidence interpreting data and making evidence‑based decisions.
Excellent communication and interpersonal skills with a patient‑centric mindset.
Proficiency with CRM systems and Google Cloud tools.
A proactive, solutions‑focused approach and the ability to work both independently and collaboratively.

About Green Life Clinics

Green Life Clinics is one of Australia’s fastest‑growing healthcare groups, delivering safe, compliant and patient‑centred care across a national network. Our clinics operate 7 days a week and are supported by multidisciplinary teams including Authorised Prescribers, Pharmacists, Pharmacy Technicians, Clinic Concierge and Store Managers. We’re scaling quickly, backed by strong systems, clear standards and a mission to improve quality of life for every patient we support.

If you’re looking for a role with purpose in a modern, growing healthcare organisation, we encourage you to apply. Applications close 30 June 2026.

Recruitment Stages > AI Agent interview > Talent Manager interview > Final interview with COO

Company Overview

Green Life is an Australian-owned and operated alternative medicine clinic and dispensary group changing alternative healthcare. We’ve developed a healthcare service model that streamlines patient access to these therapies. Our clinics & dispensary offers telehealth and in-store consultations.

Quick Apply

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retention specialist jobs in burleigh heads qld

Patient Retention Specialist – Call Centre

Marketing Specialist

Customer Service Team Member

IIOT Sales/ Support

Loyalty Performance Manager - Remote

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