In-Demand Guest experience ambassador Jobs in Burleigh Heads, Qld

Guest Experience Agent
SOFITEL —Broadbeach QLD
- Part-time
- Communication skills
Quick Apply
Guest Experience Ambassador
Grill'd —Surfers Paradise QLD
- Part-time
- Customer service
- Restaurant experience
Quick Apply
Team Member at Fishbowl - Gold Coast
FISHBOWL —Gold Coast QLD
- $34.79 - $41.72 an hour
- Customer service
- POS
- In-person
- On-the-job training
- Employee discount
Quick Apply
Team Member at Fishbowl - Surfers Paradise
FISHBOWL —Surfers Paradise QLD
- $34.76 - $41.72 an hour
- Customer service
- POS
- In-person
- On-the-job training
- Employee discount
Quick Apply
3h
Sales Advisor, Burleigh, Gold Coast
Tesla —Burleigh Heads QLD
- Weekend availability
- Sales
- Communication skills
- Employee stock purchase plan
- Health insurance
People and Culture Manager
SOFITEL —Broadbeach QLD
- Full-time
- Hospitality
- Management
- Leadership
Quick Apply
Beauty Host - Robina
L'OCCITANE en Provence —Robina QLD
- Temporary
- POS
- Employee assistance program
- Employee discount
Quick Apply
Bartender
SOFITEL —Broadbeach QLD
- Weekend availability
- POS
- Restaurant experience
Quick Apply
Food & Beverage Assistant Manager (TCs/Gaming)
SOFITEL —Broadbeach QLD
- Weekend availability
- POS
- Leadership
Quick Apply
Assistant Director of Food & Beverage
SOFITEL —Broadbeach QLD
- Full-time
- Management
- Sales
- Bachelor's degree
Quick Apply
13d
Senior Technician
ZONE BOWLING —Gold Coast QLD
- Full-time
3d
Fast Food Restaurant Manager - Gold Coast (Molendinar) Drive-Thru
The Yiros Shop —Molendinar QLD
- Full-time
- Hospitality
- Management
- Food service experience
Quick Apply
Head Chef - Yamagen - QT Gold Coast
EVT Group —Surfers Paradise QLD
- Full-time
- Culinary experience
- Restaurant experience
- Resort
- Parental leave

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Guest Experience Agent

SOFITEL -
Broadbeach QLD

Quick Apply

Job Details

Part-time

Benefits

Transportation links
On-site parking

Qualifications

Communication skills

Full Job Description

Company Description

Nestled in the heart of Broadbeach, Sofitel Gold Coast Broadbeach is where the art of French elegance meets the effortless glamour of beachside living. Our 296 beautifully appointed rooms frame sweeping views of the Pacific Ocean and the lush hinterland beyond, while our vibrant dining destinations bring the joie de vivre of Sofitel to life. Here, hospitality is more than a service — it is warm, alive, and refined in every detail, delivered by ambassadors who share a passion for creating unforgettable moments.

Job Description

A career that lets your passion shine:

Welcome and greet guests warmly on arrival, creating a positive first impression from the moment they step into the hotel
Deliver efficient and accurate check-in and check-out services using Opera Cloud & ACDC, responding promptly to guest enquiries and requests
Share accurate and helpful information on hotel facilities, amenities and local attractions
Maintain guest account records with precision, processing cash and card transactions securely and ensuring timely, accurate posting of charges
Handle all incoming calls courteously and professionally, documenting and relaying guest messages, reservations and special requests
Act as a liaison between guests and Reservations, Concierge, Housekeeping and F&B teams to ensure seamless service delivery
Promote the ALL – Accor Live Limitless loyalty program, hotel facilities and services, maximising sales through recommendations, upselling and cross-selling
Uphold stringent security protocols and hotel SOPs to safeguard guest confidentiality and safety at all times

Qualifications

What you will bring to the role:

A genuine passion for luxury hospitality and creating exceptional guest experiences
A luxury attitude — humble excellence, elevated emotional intelligence and a distinguished presence
Strong communication and interpersonal skills, with a warm and professional phone manner
The ability to manage multiple tasks in an organised and efficient manner within a fast-paced environment
Experience with Opera Cloud or a similar property management system (advantageous)
Openness to feedback, continuous improvement and ongoing development with the Sofitel brand
Flexibility to work a rotating roster, including weekends and public holidays, in line with guest needs

Additional Information

Thrive in our Sofitel Gold Coast Broadbeach community:

A chef prepared meal complimentary on every shift
Laundered uniforms to have you looking and feeling your best
A complimentary Sofitel night’s stay each year, including breakfast, to celebrate your work anniversary
Global discounts across Accor hotels, restaurants, and experiences
An additional paid day off during your birthday month
Personalised reward program curated to suit your lifestyle
Discounted onsite parking, secure bike storage, and convenienct access to public transport
Walking distance to Broadbeach’s best dining, shopping, and coastline
Leaders who invest in your development, coaching, and long-term career
A global brand setting standards for French luxury hospitality

Apply now and shape the future of your hospitality career with Sofitel.
Current Australian working rights are required for this position.

Our commitment to Diversity & Inclusion:

We’re proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process, we welcome you to let us know so we can support you.

Quick Apply

Refine Your Search

guest experience ambassador jobs in burleigh heads, qld

Guest Experience Agent

Guest Experience Ambassador

Team Member at Fishbowl - Gold Coast

Team Member at Fishbowl - Surfers Paradise

Sales Advisor, Burleigh, Gold Coast

People and Culture Manager

Beauty Host - Robina

Bartender

Food & Beverage Assistant Manager (TCs/Gaming)

Assistant Director of Food & Beverage

Senior Technician

Fast Food Restaurant Manager - Gold Coast (Molendinar) Drive-Thru

Head Chef - Yamagen - QT Gold Coast

I want to receive the latest job alert for guest experience ambassador in burleigh heads, qld

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