In-Demand Customer experience specialist Jobs in Bundall, Qld

Client Services Officer
United Disability Care —Robina QLD
- From $80,006.68 a year
- Full-time
- Administrative experience
- Organisational skills
- SharePoint
Quick Apply
10d
STORE MANAGER - ROBINA
Shaver Shop —Robina QLD
- Weekend availability
- Management
- Sales
- Team management
- Employee discount
Quick Apply
5d
Patient Experience Specialist
Clear Smiles Orthodontics —Robina QLD
- Part-time
- Communication skills
Part Time Customer Experience Specialist
Kinetic —Molendinar QLD
- Part-time
- Salesforce
- Analysis skills
- Communication skills
ICT Business Development Manager
RR Business Solutions Pty Ltd T/a Skyline Infotech Services —Surfers Paradise QLD
- $80,000 - $95,000 a year
- Full-time
- CRM software
- Management
- Sales
Quick Apply
9d
Marketing Specialist
Service.com.au —Surfers Paradise QLD
- $85,000 - $95,000 a year
- Full-time
- CRM software
- Marketing
- Analysis skills
Quick Apply
23h
Client Care and Sales Consultant
Sparrow Insurance —West Burleigh QLD
- From $70,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
Quick Apply
14d
Store Manager - Burleigh
Pillow Talk Australia —Burleigh Heads QLD
- $72,500 a year
- Full-time
Quick Apply
11d
Digital Marketing Specialist
The Core Collab —Biggera Waters QLD
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Marketing
- Bachelor's degree
- Business
Quick Apply
12d
Customer Service Specialist - Call Centre
Concentrix —Robina QLD
- Full-time
- Customer service
- In-person
- Communication skills
- Paid training
Case Manager
EML —Tweed Heads NSW
- Full-time
- Remote
- Customer service
- Organisational skills
- In-person
- Work from home
- Parental leave
Payments Migration Specialist
Storable Australia - Newbook (LinkedIn) —Gold Coast QLD
- 8 hour shift
- Remote
- CRM software
- Sales
- Bachelor's degree
- Parental leave
Talent Aquisition Specialist
Kinetic —Molendinar QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
9d
Business Development Manager - Energy Commercial & Industrial (C&I)
People Group —Gold Coast QLD
- $85,000 a year
- Full-time
- Recruiting
Quick Apply
9d
Customer Service Representative
EML —Tweed Heads NSW
- Full-time
- Remote
- Customer service
- Microsoft Office
- In-person
- Work from home
- Parental leave
8d
Full Time Assistant Store Manager | Angus & Coote Pacific Fair
Angus & Coote —Broadbeach QLD
- Full-time
- Supervising experience
- Leadership
- Employee discount
Quick Apply
IT Support Specialist (Griffith University)
Griffith University —Southport QLD
- From $7,200 a month
- Full-time
- Management
- Computer Science
- Customer service
- Health insurance
- Dental insurance
Quick Apply
8d
Multiple Administration Roles Available - Join Our Growing Team!
The Neurodiverse Network by Amelia Read —Burleigh Heads QLD
- $29 - $35 an hour
- Part-time
- Administrative experience
- Clinic
- In-person
Quick Apply
7d
Marketing Specialist
SEE Group —Helensvale QLD
- Hybrid work
- Management
- Construction
- AI
- Work from home
Patient Retention Specialist – Call Centre
Green Life Clinics —Burleigh Heads QLD
- Full-time
- CRM software
- Sales
- Customer service
Quick Apply

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customer experience specialist jobs near bundall, qld

Client Services Officer

United Disability Care -
Robina QLD

Quick Apply

Job Details

Full-time
From $80,006.68 a year
10 days ago

Benefits

Salary packaging

Qualifications

Pricing
Certificate IV
Certificate III
Administrative experience
Driver Licence
Organisational skills
SharePoint
Payroll
Financial services
Business Administration
Financial management
Business
Communication skills

Full Job Description

Make a Difference Every Day with United Disability Care (UDC)

At United Disability Care (UDC), we're passionate about empowering people living with disability to love their lives and live their dreams.

We're looking for a highly organised, financially minded Client Services Officer to join our Robina team. This is much more than an administration role—you'll play a key part in managing participant funding, ensuring NDIS compliance, and supporting exceptional client outcomes.

Working closely with clients, Support Coordinators, Plan Managers and our Service Delivery team, you'll ensure participant funding is effectively managed, services remain financially sustainable, and every client receives the highest level of support.

If you enjoy analysing budgets, forecasting expenditure, solving problems and delivering outstanding customer service, we'd love to hear from you.

About the Role

As the Client Services Officer, you'll support participants throughout their entire journey—from initial enquiry and onboarding through to plan reviews and client exits.

This role combines customer service, financial management and operational coordination, ensuring participant funding is maximised, services remain compliant, and operational teams have the information they need to deliver exceptional supports.

Key Responsibilities

Financial & Funding Management

Manage participant funding requests, budgets and expenditure forecasting.
Prepare accurate quotes, Service Agreements and Programs of Support.
Monitor funding utilisation and identify potential over or underspend.
Ensure services remain within approved NDIS budgets.
Maintain SIL billing, participant funding records and financial reports.
Support plan reviews and communicate funding changes to relevant stakeholders.

Client Services & Operations

Manage the client journey from enquiry through to service commencement.
Build strong relationships with participants, families and stakeholders.
Maintain participant records within Carelink and SharePoint.
Implement approved supports into master rosters.
Monitor NDIS Provider Portal bookings and maintain compliance.
Work collaboratively with Service Leaders and Area Managers to support quality service delivery.

What We're Looking For

This role would suit someone with strong financial capability who enjoys working with people.

Essential Skills

Strong financial literacy and confidence managing budgets.
Ability to analyse funding and accurately forecast expenditure.
Excellent analytical and problem-solving skills.
High attention to detail and numerical accuracy.
Outstanding communication and stakeholder engagement skills.
Strong organisational skills with the ability to manage competing priorities.
Proficiency in Microsoft 365.

Highly Desirable Experience

Finance, accounting support, bookkeeping or payroll.
Financial administration or budget management.
NDIS funding management or disability services.
Health administration, banking or financial services.
Knowledge of NDIS Pricing Arrangements and funding guidelines.
Experience with Carelink or similar client management systems.

Qualifications

Minimum two years' experience in administration, financial administration, bookkeeping, accounting support or a similar role.
Certificate III or IV in Business Administration, Finance, Accounting or a related discipline (desirable).
Current Driver Licence.
NDIS Worker Screening Check (or willingness to obtain).

Why Join United Disability Care?

At UDC, our people make the difference.

We offer:

Purpose-driven work that changes lives.
A supportive and collaborative team culture.
Hybrid work flexibility following your six-month training and probation period.
SCHADS Award Level 3 remuneration - $80,006.68 per annum.
Salary packaging of up to $15,990 tax free plus a Meal & Entertainment Card.
Ongoing professional development and the opportunity to build specialist expertise in NDIS funding and participant financial management.

How to Apply

If you're passionate about delivering exceptional client service and have a strong financial mindset, we'd love to hear from you.

Please submit your Resume and a brief Cover Letter outlining why you'd be a great fit for the role to [email protected].

United Disability Care is an Equal Opportunity Employer. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people living with disability, culturally and linguistically diverse communities, and LGBTQIA+ individuals. We are committed to creating an inclusive workplace and providing reasonable adjustments throughout the recruitment process.

Pay: From $80,006.68 per year

Benefits:

Salary packaging

Work Location: In person

Quick Apply

Refine Your Search

customer experience specialist jobs in bundall, qld

Client Services Officer

STORE MANAGER - ROBINA

Patient Experience Specialist

Part Time Customer Experience Specialist

ICT Business Development Manager

Marketing Specialist

Client Care and Sales Consultant

Store Manager - Burleigh

Digital Marketing Specialist

Customer Service Specialist - Call Centre

Case Manager

Payments Migration Specialist

Talent Aquisition Specialist

Business Development Manager - Energy Commercial & Industrial (C&I)

Customer Service Representative

Full Time Assistant Store Manager | Angus & Coote Pacific Fair

IT Support Specialist (Griffith University)

Multiple Administration Roles Available - Join Our Growing Team!

Marketing Specialist

Patient Retention Specialist – Call Centre

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