Number of Positions Available:
2
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Youth Outreach Case Manager (2 Positions)
Bundaberg | Part-Time (0.8 FTE) Permanent | SCHADS Level 4
Be the difference beyond the office.
Some young people need more than a service—they need someone willing to meet them where they're at.
As a Youth Outreach Case Manager, you'll work alongside young people and young families experiencing, or at risk of, homelessness, providing practical support, advocacy and genuine connection that helps them build safer, more independent futures.
You will be supporting a young person into stable housing, the next you're helping reconnect them with education, employment, health services or family. Every interaction is an opportunity to create lasting change.
If you're passionate about empowering young people and thrive in a role that's dynamic, relationship-focused and purpose-driven, we'd love to hear from you.
Why you'll love this role
This is more than case management—it's about walking alongside young people during some of the most challenging moments of their lives.
You'll have the opportunity to:
Build trusted relationships that create real and lasting change.
Deliver flexible outreach support across the Bundaberg community.
Help young people secure safe housing and achieve greater independence.
Empower young people to reconnect with education, employment, health and community.
Advocate for young people and ensure their voices are heard.
Work alongside an experienced, passionate and supportive multidisciplinary team.
About the role
Working within The Salvation Army's Youth Services, you'll provide intensive, trauma-informed outreach support to young people and young families experiencing homelessness or housing instability.
Using a strengths-based approach, you'll help young people identify their goals, overcome barriers and build the confidence, skills and resilience needed to achieve long-term stability.
You'll work collaboratively with families, community organisations, housing providers, schools and health services to coordinate practical, person-centred support that delivers meaningful outcomes.
What you'll bring
You're someone who genuinely believes every young person deserves the opportunity to thrive.
You'll bring:
Experience supporting young people experiencing homelessness, trauma or other complex challenges.
Strong case management skills with the ability to build meaningful, trusting relationships.
A strengths-based, trauma-informed and person-centred approach to practice.
Confidence working independently in community and outreach settings.
Excellent communication, advocacy and problem-solving skills.
The ability to respond calmly and professionally in complex and changing situations.
A commitment to culturally safe, inclusive practice for Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities and LGBTQIA+ young people.
Essential requirements:
Diploma in Community Services, Youth Work or a related discipline (or equivalent experience).
Minimum two years' experience in case management or supporting people with complex needs.
Current Queensland Driver Licence.
Current Working with Children Check (Blue Card).
Current First Aid and CPR Certificate (or willingness to obtain).
Ability to travel throughout the Bundaberg region.
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
Flexible working arrangements.
Access to EAP and health & wellness initiatives incl Fitness Passport
Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
Ongoing training and development opportunities that enhance on the job skills and proficiency.
Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.
Applications will close as soon as a suitable candidate is secured.
About us
The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration
