Our Company
Our Company, Dale Alcock Homes South West “DAHSW” is the leading home builder in the South West region incorporating Dale Alcock Homes, Celebration Homes , Homebuyers Centre and Home Collective. DAHSW is proudly part of the ABN Group – Australia’s leaders in construction, property and finance.
DAHSW prides itself on consistently delivering the dream of home ownership with a high level of customer experience. We offer strong team support and a fun working environment with the opportunity for training and development to succeed in the role.
The Role
As the Customer Experience Coordinator - Preconstruction, you will work closely with various departments across the business, driving the achievement of exceptional customer service results with a high standard of customer care.
Some of the key responsibilities will include:
- Manage all customer enquiries and ensure timely communication with the commitment of achieving an effective resolution for all parties
- Facilitate fortnightly job tracking and provide accurate, regular customer progress updates
- Effective and timely communication with all relevant stakeholders, developing and maintaining strong working relationships
- Prepare contractual documentation
- Prepare, submit, receipt and process a suite of different Approvals for new homes
- Ensure jobs progress efficiently through the Preconstruction phase and remain on track for projected site starts
- Active contribution in team, department and business meetings
- Monitor finance approvals and land settlements in liaison with the finance brokers and settlement agents, to ensure they are processed accurately and in a timely manner
About You
To be successful in this role, the following qualities and experiences are essential:
- Demonstrated experience in similar customer service/coordinator role.
- Knowledge and understanding of residential building processes and the ability to read and understand building plans is desirable
- Well-developed conflict management and strong negotiation skills
- Excellent time management, organisational skills, and great attention to detail
- Strong administrative skills and experienced in the Microsoft suite of products
- Flexible approach to multi-tasking
Why Dale Alcock Homes South West?
At DAHSW we are always on the lookout for great people. People with initiative, ambition, proven skills, and a passion for what they do.
Some of our employee benefits include:
- Flexibility to support your work-life balance
- Career progression within a well-established, growing organisation
- Wellness initiatives that prioritise your health and wellbeing
- Exclusive employee discounts
- Discounted private health insurance
- Paid parental leave for primary and non-primary carers
What's Next?
To take advantage of this excellent opportunity apply now via the link.
