In-Demand customer success manager Jobs in brunswick, vic

Customer Success Manager
Valsoft Corporation —Melbourne VIC
- Full-time
- Remote
- Sales
- Bachelor's degree
- Communication skills
Quick Apply
1d
Strategic Account Manager
Opal. —Melbourne VIC
8d
Area Manager
Re.Group —Melbourne VIC
- Full-time
1d
Customer Success Manager (SaaS | Construction Tech)
BuildPass —Richmond VIC
- $85,000 - $105,000 a year
- Full-time
- Construction
- AI
Quick Apply
9d
Senior Manager
Medibank —Docklands VIC
- Leadership
9d
Customer Success Manager - Uber Direct (ANZ)
Uber —Melbourne VIC
- Full-time
- APIs
Customer Success Manager (Enterprise)
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Hospital experience
- Parental leave
8d
Manager, Customer Success
Objective Corporation —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Salesforce
- AI
Investigations Manager
BlueScope —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
Quick Apply
Manager, Customer Success
Objective —Melbourne VIC
- Full-time
- Sales
- Salesforce
- AI
Customer Success Manager
Web Mobile Technology —Melbourne VIC
- Business
Senior Customer Success Manager
Mentorloop —Melbourne VIC
- $10,000 - $12,500 a month
- Full-time
- In-person
- Health insurance
- Dental insurance
Quick Apply
8d
Customer Success Manager
Quacquarelli Symonds —Melbourne VIC
- Full-time
- CRM software
- Communication skills
11d
Customer Success Manager
Podium —Melbourne VIC
- $650 a month
- AI
- Communication skills
Customer Success Manager
Timescapes —Melbourne VIC
- $90,000 - $105,000 a year
- Full-time
- Hybrid work
- Construction
- AI
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Senior Communications Manager
DiDi Global —Melbourne VIC
- Administrative experience
- Agile
- Communication skills
Customer Success Manager
DXC Technology —Melbourne VIC
- Full-time
- Sales
- In-person
- AI
- Parental leave
- Employee assistance program
Group Executive Manager – Technology
Aptella —Bundoora VIC
- AI
- Leadership
GENERAL MANAGER, PEOPLE & CULTURE
SHK Asia Pacific —Melbourne VIC
- AI
Technical Customer Success Manager
Triskele Labs —Melbourne VIC
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
Quick Apply

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Customer Success Manager

Valsoft Corporation -
Melbourne VIC

Quick Apply

Job Details

Full-time
1 day ago

Qualifications

Sales
Bachelor's degree
Communication skills

Full Job Description

About Sadie

Sadie is revolutionizing the way hospitality businesses handle customer interactions through intelligent voice automation and AI. Whether it’s taking bookings, answering calls, or managing orders, Sadie acts as a smart, always-on AI Host that integrates seamlessly with a business’s existing systems.

We specialize in creating best-in-class voice experiences for restaurants and hotels, and we’re just getting started. As we scale globally, we’re looking for a Customer Success Manager to help ensure every customer experience is exceptional—from day one onward.

About the Role

As our Customer Success Manager, you’ll be the face of Sadie to our restaurant partners—responsible for onboarding, supporting, and growing relationships across our customer base. This role blends hands-on implementation, day-to-day relationship management, and process development. You’ll work closely with Product, Partnerships, Engineering, and Sales to ensure a frictionless experience and long-term customer happiness.

What You Will Do

Customer Onboarding & Implementation

Manage the end-to-end onboarding of new restaurant partners
Set clear expectations, provide training, and ensure full system adoption
Collaborate with integration and support teams to deliver a fast, smooth go-live

Ongoing Relationship Management

Act as the main point of contact post-onboarding
Build trust and strong working relationships with restaurant operators and managers
Monitor customer health and proactively address issues before they escalate

Voice of Customer & Feedback Loops

Proactively gather, track, and analyze customer feedback
Identify patterns, surface pain points, and advocate for customer needs internally
Collaborate with Product and Engineering to prioritize improvements based on feedback

Process Development & Internal Collaboration

Help document and improve scalable customer success playbooks
Work cross-functionally to ensure alignment across Sales, Product, Support, and Marketing
Develop new initiatives and support programs to improve retention and satisfaction

Retention & Growth

Ensure customers understand the full value of Sadie and how to use all relevant features
Identify upsell opportunities or new integrations that add value
Support expansion and referrals within multi-location groups

What You Bring

Have 5+ years of experience in a customer success, account management, or hospitality tech role
Are highly organized, empathetic, and customer-obsessed
Love building relationships and solving problems
Have strong written and verbal communication skills
Are comfortable working in fast-moving environments with competing priorities

Quick Apply

Refine Your Search

customer success manager jobs in brunswick, vic

Customer Success Manager

Strategic Account Manager

Area Manager

Customer Success Manager (SaaS | Construction Tech)

Senior Manager

Customer Success Manager - Uber Direct (ANZ)

Customer Success Manager (Enterprise)

Manager, Customer Success

Investigations Manager

Manager, Customer Success

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Senior Communications Manager

Customer Success Manager

Group Executive Manager – Technology

GENERAL MANAGER, PEOPLE & CULTURE

Technical Customer Success Manager

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