- Make a Difference to the Student Experience
- UC Level 7, Salary Range $103,259 pa - $111,865 pa plus 17% Super
- Full Time, Continuing Opportunity
About us:
University of Canberra is more than a university, it’s a community committed to shaping a better world through education, research, and opportunity with a strong commitment to inclusivity and reducing inequalities. Our vibrant campus in Australia’s capital city is a hub of innovation & opportunity. Ranked number one in Canberra for graduate outcomes and student support, UC values progress over perfection, inclusion over competition, and real‑world impact over prestige. If you’re looking for a career that matters, where you can belong, grow, and help shape what’s next, you’ll find your place at UC. #UCAN@UC
About the role:
Student Connect is at the heart of the University of Canberra's student administration services, supporting students from enrolment through to graduation. We are looking for a Senior Coordinator, Business Operations to join the team and contribute to the effective administration of student enrolments, international student compliance, fees, scholarships, sponsorships, academic progress and course completion activities. Working closely with Faculties and key stakeholders across the University, we are committed to providing seamless, efficient and student-focused services that enhance the overall student experience.
Key responsibilities:
Reporting to the Business Operations Manager, you will provide specialist advice and coordination across a range of student administration functions. You will work collaboratively with Faculties, professional units and external partners to ensure students receive accurate and timely support throughout their studies. Other responsibilities include:
- Providing expert advice on complex enrolment, fee, scholarship, sponsorship, academic progress and course completion matters
- Coordinating and administering the University's Academic Progress Procedure
- Managing student progression information within the Student Management System, including credit, course variations, probation and suspension outcomes
- Working closely with Faculties and the Partnerships Office to ensure accurate enrolment and fee charging for offshore and sponsored students
- Coordinating course completion processes and identifying students eligible to graduate
- Supporting business process reviews and continuous improvement initiatives to enhance service delivery across the student lifecycle
- Contributing to key projects and collaborative initiatives across the University
About you:
To be successful in this role, you will bring:
- Demonstrated experience in student administration in higher education
- Strong knowledge of policy interpretation and the ability to apply procedures consistently and accurately
- Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment
- Strong analytical and problem-solving capabilities with exceptional attention to detail
- Proven stakeholder engagement skills, building effective relationships across diverse groups
- Ability to take ownership of key business operations processes
- Excellent communication skills, including the ability to provide clear advice on complex matters
- Ability to work well under pressure with a healthy dose of resilience
If you are an experienced student administration professional who thrives on solving complex problems, improving processes, and delivering exceptional service, join the UC’s Student Connect team supporting students throughout their educational journey.
Offerings/ Benefits/ Culture:
The University offers excellent conditions and benefits which can be further explored on our “Work at UC” site such as flexible, family-friendly policies, on site gym, on site medical services, a grocery store, and Early Childhood Education and Care facilities.
We believe people deserve to feel welcome, supported, and empowered to realise their potential. Being a values based organisation, UC sets a goal to be the national sector leader in equity, diversity, inclusion and access via our Reconnected Strategy. UC encourages applications from Aboriginal and Torres Strait Islander peoples, people with disability, neurodiversity and people from culturally and linguistically diverse backgrounds.
Eligibility:
- Applicants who wish to apply for this position should have valid working rights at the time of submission.
- The University of Canberra is committed to the safety of vulnerable and young people. As such, successful applicants will be required to have a current ACT working with vulnerable people registration.
How to apply:
Please apply with your Resume only, no other documentation is required at this stage. Please ensure you take the time to align your Resume with the Position Description requirements. We want to understand how your skills and experience relate to the position you are applying for.
If you are initially shortlisted, you may be asked to complete an online one-way video interview. There will be a list of pre-set questions that will need to be answered within a stipulated time.
For job specific information: please contact Brendon Colquhoun - Manager, Business Operations - [email protected].
For recruitment and application questions: please contact the Talent Solutions team on 02 6206 3867 or email [email protected]. We recognise people communicate and process information differently, and we support multiple ways to participate in the recruitment evaluation. For reasonable adjustment, please reach out to the UC Talent team.
Closing date: 11.55pm, Sunday 13 September 2026
