In-Demand Hotel & accommodations guest services staff Jobs in Broadbeach, Qld

Reservations/Guest Experence All Rounder
AccorHotel —Surfers Paradise QLD
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
Quick Apply
Food & Beverage All Rounder
AccorHotel —Surfers Paradise QLD
- Rotating roster
- Bar
- POS
Quick Apply
Assistant Manager - Front Office
NOVOTEL —Surfers Paradise QLD
- $79,521 a year
- Weekend availability
- Hospitality
- Management
- Microsoft Office
Quick Apply
Hotel Service Manager
Xanadu Main Beach Resort —Main Beach QLD
- $80,000 - $115,000 a year
- Full-time
- In-person
- Resort
- Office experience
Quick Apply
2d
Night Auditor
NOVOTEL —Surfers Paradise QLD
- $29.45 - $44.18 an hour
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
10d
Night Auditor
Accor Apartments & Realty —Surfers Paradise QLD
- Part-time
- Hospitality
- Microsoft Excel
12d
At Your Service Manager (Front Office)
JW Marriott Gold Coast Resort & Spa —Surfers Paradise QLD
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Management
- Recruiting
Quick Apply
At Your Service Manager (Front Office)
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- Hospitality
- Management
- Recruiting
Administration Coordinator
Travel + Leisure Co. —Broadbeach QLD
- Weekend availability
- CRM software
- Customer service
- Communication skills
- Professional development assistance
Quick Apply
14d
Kitchen Steward
AccorHotel —Surfers Paradise QLD
- $33.85 - $47.39 an hour
- Weekend availability
- Time management
Quick Apply
Event Operations Manager
Marriott International, Inc —Surfers Paradise QLD
- Weekend availability
- Resort
7d
Sales Administration Coordinator
Travel + Leisure Co. —Bundall QLD
- Weekend availability
- CRM software
- Customer service
- Communication skills
- Professional development assistance
Quick Apply
14d
Assistant Restaurant Manager
Mondrian —Gold Coast QLD
- Weekend availability
- Hospitality
- Organisational skills
- Leadership
- Employee assistance program
Quick Apply
13d
Duty Manager
RACV —Gold Coast QLD
- $84,000 a year
- Part-time
- Management
- Microsoft Office
- First Aid Certification
- Parental leave
- Employee assistance program
F&B Supervisor (Citrique Restaurant) seasonal
Marriott International, Inc —Surfers Paradise QLD
- Part-time
- Customer service
- Organisational skills
- Resort
10d
Kitchen Coordinator
JW Marriott Gold Coast Resort & Spa —Surfers Paradise QLD
- $29.37 - $36.71 an hour
- Part-time
- In-person
- Resort
- Parental leave
- Free food
Quick Apply
14d
Kitchen Coordinator
Marriott International, Inc —Surfers Paradise QLD
- Part-time
- Resort
Commis Chef
AccorHotel —Surfers Paradise QLD
- Weekend availability
- Hospitality
- Culinary experience
- Communication skills
Quick Apply
Chef de Partie - Pastry
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- Culinary experience
- Communication skills
- Resort
Chef de Partie
Marriott International, Inc —Surfers Paradise QLD
- Full-time
- Culinary experience
- Communication skills
- Resort

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Reservations/Guest Experence All Rounder

AccorHotel -
Surfers Paradise QLD

Quick Apply

Job Details

Casual

Qualifications

Hospitality
Customer service
Microsoft Office
Leadership
Communication skills
Hotel experience
Time management
Office experience

Full Job Description

Company Description

About Novotel Surfers Paradise…

Novotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.

Join Our Team...

We are seeking an enthusiastic and customer-focused Reservations Agent / Guest Experience All Rounder (Casual) to join our dynamic team.

With Reservations as your primary department, this diverse role offers the opportunity to support our Front Office team as a Guest Experience All Rounder to supplement hours as business needs require. This is the perfect position for someone who enjoys a varied workday, thrives in a fast-paced hospitality environment, and is passionate about delivering exceptional guest experiences.

In this versatile role, you will be the backbone of our reservations function while helping create memorable guest journeys from the moment they book through to their arrival and stay.

Grow Your Career with Us...

This role is ideal for hospitality professionals looking to broaden their experience across both Reservations and Front Office operations. Through hands-on exposure to multiple departments, ongoing training, and access to Accor's global development programs, you'll have the opportunity to develop your skills and progress your career within the hotel and across the wider Accor network.

Job Description

About the role...

About the Role

As our Reservations Agent / Guest Experience All Rounder, you will:

Reservations Responsibilities

Process and manage guest reservations across multiple channels, including phone, email, and online booking platforms.
Provide exceptional customer service by responding to guest enquiries, addressing concerns, and offering solutions in a timely and professional manner.
Maintain accurate and up-to-date reservation records within hotel booking systems and databases.
Process payments and verify booking confirmations with guests.
Manage cancellations, amendments, and special requests with professionalism and attention to detail.
Monitor room availability, rates, packages, and promotional offers.
Identify and resolve booking discrepancies and guest concerns promptly.
Support the reservations team with administrative tasks and provide coverage as required.

Guest Experience / Front Office Responsibilities

Deliver outstanding guest service and create memorable guest experiences.
Assist guests during check-in and check-out procedures.
Handle guest enquiries and requests professionally and efficiently.
Collaborate closely with Housekeeping, Maintenance, Food & Beverage, and other hotel departments.
Support Front Office operations during peak periods and as business demands require.
Ensure guest satisfaction by proactively resolving concerns and exceeding expectations.

Qualifications

What You Will Bring...

To be successful in this role, you will have:

Previous experience in reservations, customer service, hospitality, or Front Office operations.
Strong knowledge of reservations systems and booking software.
Excellent verbal and written communication skills.
Exceptional organisational and time management abilities.
The ability to multitask and prioritise effectively in a fast-paced environment.
Strong attention to detail with excellent data entry accuracy.
A proactive and customer-focused approach.
Excellent problem-solving skills and the ability to remain calm under pressure.
Confidence working both independently and as part of a team.
Flexibility to work a rotating roster, including weekends, evenings, and public holidays as required.
Proficiency with Microsoft Office applications and general computer literacy.

Preferred Experience

Hospitality, tourism, or travel industry experience.
Experience using Opera Cloud, ResaWeb, and ACDC.
Previous Front Office experience within a hotel environment.

Additional Information

Why Join Us?

At our hotel, our people are at the heart of everything we do. In return for your passion and commitment, we offer:

Complimentary staff meals whilst on shift.
Generous Accor Heartist benefits, including discounted accommodation and dining across participating hotels and restaurants.
A collaborative and supportive team culture.
Ongoing learning and professional development opportunities.
Reward and recognition programs.
Exposure to both Reservations and Front Office operations, providing valuable cross-functional experience.
Clear career progression pathways within the hotel and the wider Accor network, including opportunities to advance into Front Office, Revenue, Reservations Leadership, Guest Experience, Duty Manager, and Hotel Operations roles.
The opportunity to build a long-term hospitality career with one of the world's leading hotel groups.

Ready to Join the Team?

If you're passionate about hospitality, thrive on delivering exceptional guest service, and enjoy a role that offers variety and flexibility, we'd love to hear from you.

Apply now and become part of a team that creates memorable experiences for every guest, every day.

Quick Apply

Refine Your Search

hotel & accommodations guest services staff jobs in broadbeach, qld

Reservations/Guest Experence All Rounder

Food & Beverage All Rounder

Assistant Manager - Front Office

Hotel Service Manager

Night Auditor

Night Auditor

At Your Service Manager (Front Office)

At Your Service Manager (Front Office)

Administration Coordinator

Kitchen Steward

Event Operations Manager

Sales Administration Coordinator

Assistant Restaurant Manager

Duty Manager

F&B Supervisor (Citrique Restaurant) seasonal

Kitchen Coordinator

Kitchen Coordinator

Commis Chef

Chef de Partie - Pastry

Chef de Partie

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