In-Demand Customer success manager Jobs in Broadbeach, Qld

Customer Success Manager
Gallagher Group —Gold Coast QLD
- Management
- Analysis skills
- In-person
- Free parking
Senior Customer Success Manager - Remote
HealthCare Logic Pty Ltd —Gold Coast QLD
- Full-time
- Remote
- Leadership
- Hospital experience
- Nursing
Quick Apply
1d
Customer Success Manager
Gallagher —Southport QLD
- Management
- Analysis skills
- In-person
- Free parking
Retail Manager
verderepublic pty ltd —Pacific Fair Shopping Centre QLD
- $85,000 - $105,000 a year
- Full-time
- Hospitality
- Management
- Food service
- Free food
Quick Apply
3d
Customer Success Account Manager
Storable Australia - Newbook (LinkedIn) —Gold Coast QLD
- 8 hour shift
- Remote
- Microsoft Outlook
- Communication skills
- Parental leave
Implementation Project Manager
Veracross —Miami QLD
- Full-time
- Hybrid work
- Salesforce
- Leadership
- Annual leave
- Work from home
Quick Apply
3d
General Manager Touring - Broadbeach, QLD
Ignite —Broadbeach QLD
- Full-time
Client Success Manager
Infiinty Group —Southport QLD
- $90,000 - $140,000 a year
- Weekend availability
- Remote
- Management
Quick Apply
Ignite BPO Operations Manager - Broadbeach, QLD
Ignite —Broadbeach QLD
- Full-time
- AI
- Communication skills
7d
Assistant Venue Manager
Burleigh Pavilion —Burleigh Heads QLD
Compliance Manager - Renewable Energy
Smart Energy Group —Gold Coast QLD
- Full-time
- Hybrid work
- Bachelor's degree
- Business
Quick Apply
Group Fleet Controller
Buildsafe —Arundel QLD
- Full-time
- Employee assistance program
- Gym membership
Quick Apply
3d
Product Manager - Hydrocyclones
Downer Group —Carrara QLD
- Full-time
- Product management
Service Executive
Aon Corporation —Surfers Paradise QLD
- Hybrid work
- Communication skills
Area Manager | Queensland South
Seafolly —Broadbeach QLD
- Full-time
- Leadership
- Communication skills
- Travel reimbursement
- Parental leave
Quick Apply
Account Manager
Crown Equipment —Arundel QLD
- $70,000 - $98,000 a year
- Full-time
- Senior Secondary Certificate of Education
- Organisational skills
- Health insurance
- Employee assistance program
Quick Apply
Product Operations Lead | PACIFIC FAIR
Lululemon —Broadbeach QLD
- Weekend availability
- Merchandising
- Senior Secondary Certificate of Education
- Education
- Annual leave
- Employee discount
7d
Resort Leadership & Operations Roles
GemLife Administration Pty Ltd —Gold Coast QLD
- Full-time
- Resort
Operator Onboarding Specialist - Hybrid
G'day Group —Southport QLD
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Employee assistance program
- Employee discount
Quick Apply
2d
Store Manager - Pacific Fair
Gorman Online —Pacific Fair Shopping Centre QLD
- Full-time
- Organisational skills
- Leadership
6d

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customer success manager jobs near broadbeach, qld

Customer Success Manager

Gallagher Group -
Gold Coast QLD

Apply Now

Job Details

Benefits

Free parking

Qualifications

Management
Analysis skills
Care plans
Communication skills

Full Job Description

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in Australia, New Zealand, Asia, Africa, USA, Canada, the UK and Europe and exports to over 140 countries, we’re proud to be unlocking globally focused career paths for Australian based candidates.

We’re painting the future of what’s possible. Come join us!

About the Role

We’re looking for a Customer Success Manager (Care Plan & Upgrade Specialist) to take ownership of the Gallagher Care Plan & upgrades across Australia, based in our Southport office on the Gold Coast.

This is a commercially focused role responsible for driving the adoption, positioning, and long-term success of our Care Plan offering. You’ll work closely with internal teams, channel partners, and end customers to ensure the programme is clearly understood, consistently applied, and delivering measurable value.

Care Plan is Gallagher Security’s tiered customer support and value-add programme, designed to keep systems secure, optimised, and up to date. It combines software enhancements, training, advisory services and extended warranty coverage to help customers maximise the long-term value of their investment – including hardware lifecycle upgrades and management.

As the regional subject matter expert, you’ll lead education, enablement, and growth initiatives - ensuring Care Plan is embedded across the full customer lifecycle, from initial engagement through to renewal, refresh and expansion.

What you’ll be doing:

Own and evolve the Care Plan programme across Australia, ensuring alignment with customer needs and product direction

Drive adoption and revenue growth through proactive engagement, including outbound outreach and renewal activity

Identify and progress upgrade opportunities across the installed base, particularly legacy and out-of-date systems

Partner with Sales, Engagement, and Channel teams to position Care Plan consistently and effectively

Act as the subject matter expert, supporting internal teams and partners with clear value messaging and guidance

Develop and deliver enablement materials, training, and playbooks to embed Care Plan into everyday conversations

Contribute to pricing and commercial positioning, supporting ROI modelling and value articulation

Monitor programme performance, including uptake, renewals, and conversion rates, using data to identify opportunities and risks

Partner with Marketing to support campaigns, content, and customer engagement initiatives

Provide feedback to global teams on market response, pricing, and programme effectiveness

About You

You’ll thrive in this role if you enjoy owning outcomes, influencing across teams, and turning strategy into action. You’re comfortable balancing commercial objectives with customer value, and you know how to bring others on the journey.

What you’ll bring:

Experience in customer success, account management, programme management, or a commercially focused role

Strong understanding of service-based or subscription offerings

Confidence engaging with customers and partners, including proactive outreach and relationship building

Ability to clearly articulate value, ROI, and long-term customer outcomes

Strong organisational and analytical skills, with the ability to manage data and derive insights

Excellent communication and presentation skills across a range of audiences

A proactive, self-driven approach with the ability to work cross-functionally and influence outcomes

Working at Gallagher

At Gallagher, you’ll join a supportive, family-friendly team environment where innovation and collaboration are part of everyday life. We’re committed to helping you grow, contribute, and enjoy what you do.

This position is based on-site (8.30am – 4.30pm) in our Southport office on the Gold Coast, where you’ll enjoy:

Free office parking

Competitive salary package with great benefits and an annual incentive scheme

A collaborative team culture with regular connection events and celebrations

Career development opportunities within a global organisation that’s shaping the security industry

Please note we may fill this position before the advert closes, so apply now and join a people-focused global company and play a key role in driving customer value and commercial growth.

Apply Now

Refine Your Search

customer success manager jobs in broadbeach, qld

Customer Success Manager

Senior Customer Success Manager - Remote

Customer Success Manager

Retail Manager

Customer Success Account Manager

Implementation Project Manager

General Manager Touring - Broadbeach, QLD

Client Success Manager

Ignite BPO Operations Manager - Broadbeach, QLD

Assistant Venue Manager

Compliance Manager - Renewable Energy

Group Fleet Controller

Product Manager - Hydrocyclones

Service Executive

Area Manager | Queensland South

Account Manager

Product Operations Lead | PACIFIC FAIR

Resort Leadership & Operations Roles

Operator Onboarding Specialist - Hybrid

Store Manager - Pacific Fair

I want to receive the latest job alert for customer success manager in broadbeach, qld

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