Position Title: Retail Manager
About Us:
Xiangbalao Butcher Shop is a busy specialty food retail business located in Sunnybank Hills. We offer a wide range of fresh meat, smallgoods, cooked meat products, Chinese-style deli items, cold dishes, bakery products, refrigerated products and other prepared food items.
Our store is not a standard grocery shop. We operate across several product areas, including butcher products, deli products, bakery items and ready-to-eat foods. Because of this, we need a capable Retail Manager who can manage the day-to-day store operation, support staff, maintain product standards and help the business continue to grow.
The Retail Manager will work closely with the business owner, front house staff, kitchen staff, butcher team and bakery staff to make sure the store runs smoothly and customers receive consistent, high-quality service.
Required Qualifications
- A Bachelor degree or higher in Business, Commerce, Finance, Management, Marketing or a related field; together with relevant retail management experience.
- A background in business or finance will be highly regarded, as this role involves stock control, pricing, sales monitoring, cost awareness and daily store management.
Required Experience
1. At least one year of full-time experience in a retail management, store supervision, assistant store manager, team leader or similar role.
2. Must have previous experience in a busy retail business with multiple product categories and high daily customer traffic.
3. Experience in a food retail environment will be highly regarded, particularly in a business involving fresh food, refrigerated food, prepared food or perishable products.
4. Practical experience in staff supervision, customer service, stock control and daily store coordination.
5. Experience using POS systems, sales records or stock records in a retail workplace.
6. Previous exposure to food hygiene, food safety and store presentation standards in a commercial retail environment.
7. Experience working in a multicultural customer service environment, especially with both English-speaking and Chinese-speaking customers or staff.
8. Experience in a butcher shop, deli, bakery, Asian food store, supermarket, hospitality business or specialty food retail business will be highly regarded.
Required Skills
1. Retail management skills
Ability to manage a busy retail store with multiple product categories, staff and daily operational priorities.
2. Commercial awareness
Good understanding of product cost, pricing, customer demand, wastage control and profit margin.
3. Food retail knowledge
Understanding of freshness, shelf life, stock rotation and presentation requirements for fresh and prepared food products.
4. Staff supervision skills
Ability to lead retail staff, cashiers, front house staff and section leaders in a practical and organised manner.
5. Customer service skills
Ability to handle customer enquiries, complaints and special requests professionally.
6. Product knowledge
Ability to understand and explain butcher, deli, smallgoods, bakery and prepared food products.
7. Communication skills
Ability to coordinate with the business owner, retail team, butcher team, bakery team, kitchen team and suppliers.
8. Sales and presentation sense
Ability to support product display, store layout and in-store promotion to improve sales.
9. Record-keeping skills
Ability to work with POS records, stock records, sales data and basic cost information.
10. Food safety and workplace safety awareness
Ability to maintain a clean, safe and well-organised food retail environment.
11. Bilingual ability
English and Chinese communication skills will be highly regarded.
Proposed Tasks
1. Manage product range, stock levels and service standards
The Retail Manager will help decide what products should be available in store and make sure stock levels match customer demand.
Main duties include:
- monitoring fresh meat, smallgoods, cooked meats, cold dishes, bakery items and refrigerated products;
- checking which products sell well and which products need adjustment;
- making sure popular products are replenished on time;
- reducing overstocking, product waste and unnecessary stock shortages;
- maintaining good product presentation in display cabinets, shelves and customer areas;
- setting clear service standards for front counter staff.
2. Assist with purchasing, pricing and marketing
The Retail Manager will support the business owner with product ordering, pricing and store promotions.
Main duties include:
- assisting with product ordering based on sales trends and customer demand;
- communicating with suppliers and internal production staff about stock needs;
- helping review product prices based on cost, demand, quality and profit margin;
- supporting promotions for fresh meat, cooked food, bakery items and seasonal products;
- improving product displays to attract customer attention;
- suggesting new product ideas based on customer feedback and sales performance.
3. Promote the store’s products and services
The Retail Manager will help promote Xiangbalao’s products and improve customer awareness of the store.
Main duties include:
- promoting fresh meat, smallgoods, deli products, cooked food and bakery items;
- helping prepare product information, photos or descriptions for promotions where required;
- supporting seasonal or festival-related product campaigns;
- making sure promoted products are available, clearly displayed and properly priced;
- communicating new or popular products to customers;
- helping maintain Xiangbalao’s image as a specialty butcher and Asian food retail store.
4. Serve customers and provide product advice
The Retail Manager will assist customers and make sure the team provides friendly and helpful service.
Main duties include:
- helping customers choose suitable meat, cooked food, bakery or deli products;
- explaining product features, storage methods or serving suggestions where needed;
- handling special orders and checking availability with the relevant team;
- resolving customer complaints or concerns;
- training staff to provide accurate product information;
- maintaining a positive shopping experience for regular and new customers.
5. Maintain stock and transaction records
The Retail Manager will help keep accurate store records to support daily operations.
Main duties include:
- checking stock levels and identifying items that need replenishment;
- reviewing sales records and POS information;
- monitoring product wastage, damaged stock or expired products;
- assisting with stocktake and stock reconciliation;
- reporting stock issues or sales trends to the business owner;
- keeping records of customer orders, returns or product issues where required.
6. Assist with budgeting and cost control
The Retail Manager will help the business owner control store costs and improve efficiency.
Main duties include:
- monitoring product wastage and suggesting ways to reduce loss;
- helping avoid over-ordering or under-ordering;
- assisting with staff planning during busy and quiet periods;
- supporting cost-conscious decisions in purchasing, pricing and product display;
- identifying products with strong or weak sales performance;
- reporting operational issues that may affect profitability.
7. Supervise and train staff
The Retail Manager will supervise the retail team and coordinate with other sections of the business.
Main duties include:
- supervising shop clerks, cashiers, front house staff and team leaders;
- allocating daily tasks such as customer service, cleaning, stock replenishment and product display;
- coordinating with the butcher team, bakery team and kitchen team;
- assisting with rosters and daily work planning;
- training staff on customer service, product knowledge, hygiene and store procedures;
- monitoring staff performance and providing feedback;
- assisting the business owner with recruitment and staff selection when required.
8. Maintain workplace safety and food safety standards
The Retail Manager will help keep the store clean, safe and compliant.
Main duties include:
- checking that display cabinets, refrigerators, counters and customer areas are clean and safe;
- making sure food products are stored, displayed and rotated properly;
- ensuring staff follow hygiene procedures when handling food products;
- monitoring temperature-sensitive products and reporting refrigeration issues;
- ensuring staff follow safe manual handling and workplace safety procedures;
- identifying and fixing risks in customer-facing areas;
- maintaining a safe environment for staff and customers.
Proposed Annual Earnings
- Full-time position: 38 hours per week
- Proposed salary: $75,000 - $80,000 per year, excluding superannuation
- Superannuation will be paid in accordance with Australian law
- The employee will receive all applicable National Employment Standards entitlements, including:
- annual leave;
- personal/carer’s leave;
- public holiday entitlements;
- other lawful employment entitlements.
Pay: $75,000.00 – $80,000.00 per year
Work Location: In person
