About Us
Milligram is the home of designer stationery. For over 15 years, we've brought together the world's best pens, notebooks, and objects for people who care about the things they use every day.
Now, we're opening a new store in Chermside. We're looking for a Store Manager who shares our passion for design, craft, and the objects worth keeping.
About the Role
As Store Manager, you'll be accountable for the successful day-to-day operations of your store, leading your team to deliver an exceptional customer experience while achieving and exceeding sales objectives. You will be responsible for:
- Managing the successful day-to-day operations of the store.
- Motivating and coaching your team to reach sales and service targets by setting clear expectations, celebrating wins, and addressing areas for improvement.
- Managing the store roster within budget and in accordance with guidelines.
- Conducting accurate open/close procedures, banking, and other financial management tasks, ensuring all team members with this delegation have the skills and training required.
- Managing the store appearance alongside the VM Manager to ensure ranges are always presented beautifully, in line with visual merchandising guidelines, and the store is kept clean and tidy.
- Daily communication with office and warehouse teams to ensure the store has the stock, resources, and information required to operate well.
- Managing stock, including receiving deliveries, creating adjustments, conducting rolling stocktakes, and working to minimise loss and maintain optimum stock levels.
- Keeping the team informed and aligned around business objectives, store procedures, and individual expectations.
- Working with the Marketing team to ensure the success of store events and in-store campaigns.
- Sharing insights from the floor, such as ideas, customer feedback, and observations, with the broader business to help us continually improve how we operate.
- Conducting staff training around new arrivals, our brands and ranges, and any other relevant areas of upskilling.
- Demonstrating exceptional sales and service skills on the floor, role-modelling the standards you expect from your team.
- Taking reasonable care for the health and safety of yourself and others, including providing information, instruction, and supervision to ensure compliance with all relevant procedures.
About You
To be successful in this role, you'll be able to demonstrate:
- Minimum 2-3 years of Store Manager experience.
- Proven experience leading a brand-focused retail team.
- A strong track record in retail sales and KPI delivery.
- Genuine passion for customer experience and the craft behind the products we sell.
- An eye for visual merchandising in a premium product context.
- Strong people and communication skills, with experience leading and developing a team.
- A positive, flexible approach and the confidence to work autonomously.
- Real curiosity about our brands, our products, and the customers who love them, along with a desire to share that with your team.
Why Milligram
You'll be part of a team that takes what we sell seriously, from the craft behind a LAMY nib to the weight of a good notebook and the difference a well-designed object can make to someone's day. We're a thoughtful, curious business, and we invest in people who want to grow with us.
All team members receive generous discounts across our full range of designer stationery and lifestyle products and access to a generous incentive scheme.
Pay: $68,000.00 – $70,000.00 per year
Work Location: In person
