In-Demand Spa hotel Jobs in Brisbane Qld

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Guest Experience Agent - Communications Centre
SOFITEL —Brisbane QLD
- Part-time
- Customer service
- Communication skills
- Hotel experience
Quick Apply
13d
Front Office Supervisor
Oaks Hotels —Brisbane QLD
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee assistance program
Quick Apply
Night Auditor
SOFITEL —Brisbane QLD
- Full-time
- Hospitality
- Microsoft Excel
- Analysis skills
Quick Apply
Concierge team member – Porter / Valet
SOFITEL —Brisbane QLD
- Part-time
- Customer service
- Communication skills
- Hotel experience
Quick Apply
Conference & Events Operations Supervisor
SOFITEL —Brisbane QLD
- Weekend availability
- Management
- Customer service
- Food service
Quick Apply
Housekeeping Supervisor
SOFITEL —Brisbane QLD
- Full-time
- Hospitality
- Organisational skills
- Communication skills
Quick Apply
13d
Food & Beverage Supervisor - Cuvee Lounge Bar
SOFITEL —Brisbane QLD
- Full-time
- Management
- Customer service
- Team management
Quick Apply
Cook
SOFITEL —Brisbane QLD
- Weekend availability
- Culinary experience
- Cooking
- English
Quick Apply
Payroll Officer
Minor Hotels —Brisbane QLD
- Overtime
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Casual Mobile Nail Technician
Relax & Rebalance —Brisbane QLD
- $65 an hour
Quick Apply
E-commerce & Digital Executive
AccorHotel —Brisbane QLD
- Part-time
- Hospitality
- Organisational skills
- Communication skills
Quick Apply
2d

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spa hotel jobs near brisbane qld

Guest Experience Agent - Communications Centre

SOFITEL -
Brisbane QLD

Quick Apply

Job Details

Part-time
13 days ago

Benefits

Transportation links

Qualifications

Customer service
Call centre
Communication skills
Hotel experience

Full Job Description

Company Description

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Job Description

As Sofitel's Guest Experience Agent you will answer calls for arriving guests and in-house guests using efficient and professional communication, providing superior guest experience and guest engagement through friendly and professional interactions that exceed the guests’ expectations. An essential part of this role will be to follow the Sofitel Brand Standards in every interaction with guests, maintaining total customer satisfaction and creating Cousu Main moments.

What you'll be doing:

Be a customer journey expert and facilitator.
Answer calls within three rings using the specified greeting in line with Sofitel brand standards.
Respond positively to all calls and assist with guest inquiries, directing them to the appropriate department.
Promote and upsell during all guest interactions, following brand guidelines.
Accurately document guest messages and internal communications.
Complete general day-to-day duties of the communications team.

Qualifications

You'll excel in this role if you have:

Previous experience in Call Centre, Reservations, or Reception.
Proficient in the use of all required systems, including but not limited to SevenRooms, OrderUp, Opera, Eventbrite, LQA, Trust You, and the PABX.
Strong communication skills, both verbal and written.
An enthusiastic approach, excellent attention to detail and superior customer service skills.
Available to work on a seven-day rotating roster.

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Thrive in our Sofitel Brisbane Central community, with:

Discounts for ambassadors, as well as their families and friends, at Accor Hotels, worldwide
Complimentary hotel stay package to celebrate your work anniversary
Secure parking in the centre of Brisbane for only $10 per day
Direct access to Central train station
Complimentary food in the ambassador dining room
Laundered uniforms.

Let your passion shine. Visit careers.accor.com and say “bonjour” to your next career opportunity.

Quick Apply

Refine Your Search

spa hotel jobs in brisbane qld

Guest Experience Agent - Communications Centre

Front Office Supervisor

Night Auditor

Concierge team member – Porter / Valet

Conference & Events Operations Supervisor

Housekeeping Supervisor

Food & Beverage Supervisor - Cuvee Lounge Bar

Cook

Payroll Officer

Casual Mobile Nail Technician

E-commerce & Digital Executive

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I want to receive the latest job alert for spa hotel in brisbane qld

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