In-Demand operations coordinator, customer service Jobs in brisbane qld

Operations Coordinator, Customer Service
Queensland Government —Brisbane QLD
- Temporary
- Leadership
- Communication skills
- Negotiation
10h
Customer Service Officer (Frontline Support)
Queensland Government —Brisbane QLD
- Temporary
1d
District Administration Officer
Queensland Government —Brisbane QLD
8d
Manager Customer Service Centre
Queensland Government —Brisbane QLD
7d
Manager Procurement
Queensland Government —Brisbane QLD
10d
Director (International Operations)
Queensland Government —Brisbane QLD
- Contract
3d
Client Service Officer
Queensland Government —Brisbane QLD
- Temporary
14d
Customer Service & Marketing Coordinator (Coffee, Syrups & Good Vibes)
MT Distributors Pty Ltd —Murarrie QLD
- $45 - $50 an hour
- Part-time
- Customer service
- In-person
- Communication skills
- Employee discount
Quick Apply
2d
Inbound Customer Service Consultant
Australia Post —Brisbane QLD
- $61,628 - $68,003 a year
- Full-time
- Recruiting
- On-the-job training
2d
Reception/Customer Service
Allegra Hardware —Geebung QLD
- $65,000 - $70,000 a year
- Full-time
- Customer service
- Administrative experience
- Front desk
Quick Apply
7d
Executive Services Coordinator
Queensland Government —Brisbane QLD
- Temporary
- Organisational skills
2d
Customer Service Consultant - Brendale
Rentokil Initial —Brisbane QLD
- $62,000 - $65,000 a year
- Full-time
- Customer service
- Recruiting
- Construction
- Employee assistance program
Quick Apply
Customer Fulfilment Coordinator
SunPork Group —Eagle Farm QLD
- $70,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Sales
- Administrative experience
6d
Customer Service Specialist
Great Southern Bank —Brisbane QLD
Hearings Coordinator
Queensland Government —Brisbane QLD
- Temporary
- Management
- Communication skills
13d
Customer Service Manager
Rentokil Initial —Brisbane QLD
- $105,000 - $107,000 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
3d
NDIS Administration & Operations Coordinator (Part-Time / Flexible)
Care Heroes —Moorooka QLD
- From $32 an hour
- Part-time
- In-person
- Communication skills
Quick Apply
1d
Customer Solutions Coordinator
Aussie Broadband —Brisbane QLD
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Parental leave
Reception/Administrator
Ashgrove Golf Club —The Gap QLD
- $30.35 - $33.38 an hour
- Administrative experience
- Organisational skills
- Front desk
Quick Apply
3d
Customer Care Executive
Rentokil Initial —Brisbane QLD
- $60,000 - $62,000 a year
- Full-time
- Customer service
- Organisational skills
- Computer skills
Quick Apply

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Operations Coordinator, Customer Service

Queensland Government -
Brisbane QLD

Apply Now

Job Details

Temporary
10 hours ago

Qualifications

Leadership
Communication skills
Negotiation

Full Job Description

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

As the Operations Coordinator, Customer Service, you will:

* Assist in managing the day-to-day operations within Customer Service and provide support to staff in the delivery of superior service to prospective and current customers.

This position reports to the relevant Manager within Customer Engagement portfolio.

This is a Temporary, Full-time opportunity, to 31 December 2026 unless otherwise determined.

The position will be based primarily at South Brisbane however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

* Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.

* Coordinate the daily operations of the Customer Service business area by allocating priorities, monitoring workflow, and identifying trends in customer service issues and behaviours.

* Support the Manager in supervising staff, including rostering and training, to ensure consistent delivery of high-quality customer service.

* Facilitate customer requests efficiently by applying active listening, effective questioning, problem-solving, negotiation, and conflict resolution skills, while adhering to business policies and procedures.

* Receive escalated customer interactions and provide constructive feedback and coaching to Customer Experience Officers.

* Collaborate and communicate effectively with internal teams, proactively seeking information and support to drive continuous improvement and achieve team objectives.

* Use a range of systems and platforms, including TechnologyOne, SMS, Dynamics 365, Amazon Connect, QFlow, and Microsoft 365 to maintain accurate and up-to-date customer service records for reporting and analysis.

* Contribute to a multi-functional customer service team, supporting the development of team plans and the achievement of service level targets and agreements.

* Monitor, measure, and evaluate customer service performance, providing weekly reports and insights to the Manager.

* Ensure daily activities align with broader business operations and strategic goals.* Participate in additional projects and initiatives as required.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

1. Demonstrated skills to coaching staff, including the ability to review systems, procedures, and team performance to ensure operational effectiveness.

2. Ability to interpret and manage workflows for resourcing, rostering, scheduling, and prioritising tasks within a dynamic service environment.

3. Demonstrated motivational and leadership skills, including initiative, innovation, team building, and the ability to foster strong customer-focused relationships.

4. Highly developed interpersonal, negotiation, written and oral communication skills, with the ability to effectively engage with a diverse range of stakeholders, including current and prospective customers.

5. Proficiency in using a variety of systems and platforms within a customer service environment, across both face-to-face and call centre operations.

Mandatory Qualifications/Requirements

There are no mandatory requirements for this role.

How to apply

If you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:

A detailed resume;
A cover letter that outlines your known skills, abilities, knowledge and experience in response to the 'How you will be assessed' criteria above (maximum of 2 pages in total); and
The contact details for two referees (one of whom is your current supervisor)

Closing date: 5pm, 17 June 2026

Job Reference Number: TQ202-463

For further information, please contact:

Kristy Carroll, Manager Applications and TAFE at Schools Administration

[email protected]<space>This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Apply Now

Refine Your Search

operations coordinator, customer service jobs in brisbane qld

Operations Coordinator, Customer Service

Customer Service Officer (Frontline Support)

District Administration Officer

Manager Customer Service Centre

Manager Procurement

Director (International Operations)

Client Service Officer

Customer Service & Marketing Coordinator (Coffee, Syrups & Good Vibes)

Inbound Customer Service Consultant

Reception/Customer Service

Executive Services Coordinator

Customer Service Consultant - Brendale

Customer Fulfilment Coordinator

Customer Service Specialist

Hearings Coordinator

Customer Service Manager

NDIS Administration & Operations Coordinator (Part-Time / Flexible)

Customer Solutions Coordinator

Reception/Administrator

Customer Care Executive

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