In-Demand Ndis disability case manager Jobs in Brisbane Qld

Client Intake Officer | Aged Care & NDIS
My Guardian —Brisbane QLD
- Full-time
- Customer service
- Case management
- In-person
Quick Apply
Care Partner
Supported Care —Brisbane QLD
- Part-time
- CPR Certification
- First Aid Certification
- Case management
Group General Manager Property
CPL - Choice, Passion, Life —Brisbane QLD
- Full-time
- Analysis skills
- Leadership
- Communication skills
Quick Apply
Female support worker
THE ADVOCATOR PTY LTD —Morningside QLD
- $40.15 - $70.33 an hour
- Education
- First Aid Certification
- In-person
- Travel reimbursement
- Professional development assistance
Quick Apply
Male Disability Support Worker (Casual)
THE ADVOCATOR PTY LTD —Zillmere QLD
- $41.76 - $81.26 an hour
- Education
- First Aid Certification
- In-person
- Travel reimbursement
- Professional development assistance
Quick Apply
11d
Disability Support Worker - Capalaba
Unify Care & Support —Capalaba QLD
- $35 - $60 an hour
- First Aid Certification
- In-person
- Communication skills
- Employee assistance program
Quick Apply
Occupational Therapist (NDIS) - Brisbane
Proactive Health —Brisbane QLD
- $85,000 - $110,000 a year
- Full-time
- Private practice
- Writing skills
- Bachelor's degree
- Employee discount
Quick Apply
Female support worker
121 Best care —Alexandra Hills QLD
- $36 - $38 an hour
- First Aid Certification
- In-person
- Care plans
Quick Apply
Physiotherapist
Fetu Allied Health —South Brisbane QLD
- $52.00 - $79.78 an hour
- Hybrid work
- Bachelor's degree
- Patient care
- Communication skills
Quick Apply
Enrolled Nurse
JBC Brisbane North —Chermside QLD
- Weekend availability
- First Aid Certification
- Communication skills
- Employee assistance program
Quick Apply
4d
Registered Nurse
JBC Brisbane North —Chermside QLD
- Part-time
- First Aid Certification
- Nursing
4d

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Client Intake Officer | Aged Care & NDIS

My Guardian -
Brisbane QLD

Quick Apply

Job Details

Full-time

Qualifications

Customer service
Intake
Case management
Care plans
Communication skills
Negotiation

Full Job Description

About My Guardian

My Guardian is a leading Aged and Disability Care provider dedicated to delivering compassionate, high-quality home care services. We are passionate about empowering our clients to live independently with dignity and respect.

As we continue to grow, an exciting opportunity has become available for a motivated and self-driven Client Intake Officer to join our team based in our QLD office. In this role, you will work closely with the Queensland Business Development Managers (BDMs) while being structurally embedded within our Case Management Team. This position plays a critical part in building meaningful relationships and delivering exceptional customer service to prospective and existing Aged Care and NDIS participants across Queensland.

About The Role

As a Client Intake Officer, you will be the key point of contact for prospective clients and their families, with a heavy focus on face-to-face engagement. You will meet potential clients directly to guide them through the intake and decision-making process, ensuring they feel supported, informed, and confident in choosing My Guardian.

This is a fast-paced, relationship-driven role requiring strong communication skills, attention to detail, and the ability to collaborate across teams—bridging the gap between front-end business development and ongoing case management—while maintaining a high standard of professionalism and care.

Key Responsibilities

Engage with prospective clients primarily through face-to-face meetings, as well as phone and email, to assess their needs and recommend appropriate care solutions.
Provide expert guidance to prospective clients on Support at Home (SaH) Packages, and NDIS services, converting enquiries into active clients.
Work closely with the QLD BDM team to pick up warm leads, and act as a seamless link to the wider Case Management Team for ongoing care delivery.
Generate and manage local referral pipelines through My Aged Care and NDIS portals, networking, and community partnerships.Coordinate the onboarding process from start to finish, including documentation, service transitions, waitlist management, and referral prioritisation.
Clearly communicate funding levels, fees, and service inclusions to clients and families during face-to-face consultations.
Maintain accurate CRM records, monitor lead activity, and provide reporting on regional client acquisition and conversion performance.
Collaborate with rostering and clinical teams to ensure services are delivered in line with care plans and funded package levels, supporting overall operational needs.

About You

You are client-focused, confident, and proactive, with a genuine passion for face-to-face interaction. You have the ability to build rapport quickly and manage sensitive conversations with empathy and professionalism.
You thrive in a target-driven environment and are comfortable guiding families through complex funding and service information, striking the perfect balance between high-quality care and efficient intake processes.
Minimum 1 year of client intake, case management, or customer-facing experience in a similar sector is preferred.
Demonstrated knowledge of Aged Care (Support at Home / Home Care Packages) funding and NDIS frameworks.
Exceptional customer service, negotiation, and influencing skills.Strong ability to build relationships with multiple internal and external stakeholders.
Excellent interpersonal skills with high levels of resilience.
Professional verbal and written communication skills.

What We Offer
- Competitive salary package
- Career growth opportunities
- Supportive and positive office culture
  
  If this sounds like the perfect opportunity for you, we would love to hear from you. Apply now by submitting your resume.
  Please note that only shortlisted candidates will be contacted.

Quick Apply

Refine Your Search

ndis disability case manager jobs in brisbane qld

Client Intake Officer | Aged Care & NDIS

Care Partner

Group General Manager Property

Female support worker

Male Disability Support Worker (Casual)

Disability Support Worker - Capalaba

Occupational Therapist (NDIS) - Brisbane

Female support worker

Physiotherapist

Enrolled Nurse

Registered Nurse

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