In-Demand Assistant hotel front office Jobs in Brisbane Qld

Office Assistant
RIVER PARK CENTRAL QUEST HOTEL UNIT TRUST —Brisbane QLD
- $33.85 - $35.00 an hour
- In-person
Quick Apply
Assistant Manager (Front Office)
Stamford Hotels & Resorts —Brisbane QLD
- Nights as needed
- Microsoft Word
- CPR Certification
- Microsoft Excel
Front Office Supervisor - Nights
PULLMAN —Brisbane QLD
- Full-time
- Microsoft Word
- Microsoft Outlook
- First Aid Certification
Quick Apply
Accounts Clerk (Full Time) InterContinental Brisbane
InterContinental —Brisbane QLD
- Full-time
- Microsoft Excel
- Computer skills
- Communication skills
4h
Assistant Manager - Nights
AccorHotel —Brisbane QLD
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- First Aid Certification
Quick Apply
Assistant Manager
Accor Apartments & Realty —Brisbane QLD
- Weekend availability
- Hospitality
- Supervising experience
- Hotel experience

I want to receive the latest job alert for assistant hotel front office in brisbane qld

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

assistant hotel front office jobs near brisbane qld

Office Assistant

RIVER PARK CENTRAL QUEST HOTEL UNIT TRUST
Brisbane QLD

Quick Apply

Job Details

Casual
$33.85 - $35.00 an hour

Full Job Description

1. Front Office Reception services

o Check in guests according to procedures.

o Organise guest departures and process according to procedures.

o Respond to incoming calls in a timely and professional manner.

o Operate the PABX telephone system for internal and external calls.

o Assist guests with luggage in accordance with OH&S policies and procedures.

o Coordinate meeting room facilities and/or conference facilities.

o Maintain the cleanliness and presentation of the reception desk and area to Quest standards.

o Organise displays for promotional purposes as required.

2. Customer service

o Role model excellent customer service at all times and behave in a manner which reflects the Quest Way.

o Welcome and farewell guests personally, including using their name.

o Provide information to guests about facilities in the local area.

o Handle customer complaints or requests in a friendly and timely manner.

3. Promote the business

o Develop a comprehensive knowledge of all aspects of the property, including financial and sales targets, room rates, apartment and property features and Quest services,

o Develop and update knowledge of relevant businesses, attractions, services, facilities and events in the local area.

o Actively promote the property and the Quest Group.

o Provide prospective guests with tours and detailed information on Quest services and facilities as required.

o Develop a sound knowledge of the Quest Group and associated products and services and take every opportunity to promote them.

4. Sell reservations

o Gather information about the client according to sales procedures.

o Match client needs to the product and close the sale.

o Record all enquiries in the Quest Reservation Form and file in the Property Enquiry Follow-Up Folder.

o Conduct guest interaction in accordance with Hot Leads Form and follow up or forward contact details to the properties Business Development Executive.

5. Receive and process reservations

o Receive, record and process accommodation reservations according to the requirements of the RMS system.

o Forward Daily Reservation Activity Report according to the Quest procedure.

o Ensure all reservation details are correct and confirmation of reservation is sent via email, fax or post.

6. Finance

o Accurately update and finalise transactions on guest accounts in accordance with the requirements of the RMS system.

o Balance and reconcile takings at the end of each designated shift in accordance with the Float Balance procedure.

o Process Night Auditing in accordance with Quest Night Audit procedure.

7. Occupational health & safety and security

o Follow all occupational health and safety procedures as outlined in the Franchise Operations Manual and Quest Occupational Health and Safety standards.

o Be alert to and report any suspicious behavior or occurrences to the Franchise Manager.

o Secure property and equipment in accordance with Quest procedures.

o Handle food safely in accordance with the Quest Food Safety policy.

o Maintain high standards of personal presentation and wear the Quest uniform in accordance with the Quest Uniform policy.

8. Other duties

o Undertake other duties within the scope of your skills, competence and training as directed.

Pay: $33.85 – $35.00 per hour

Work Location: In person

Quick Apply

Refine Your Search

assistant hotel front office jobs in brisbane qld

Office Assistant

Assistant Manager (Front Office)

Front Office Supervisor - Nights

Accounts Clerk (Full Time) InterContinental Brisbane

Assistant Manager - Nights

Assistant Manager

I want to receive the latest job alert for assistant hotel front office in brisbane qld

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected