The Software Consultant is a technical role within Software Service. This role understands protein processing, reviews technical requirements and deliver a JBT Marel Software solutions. This role also delivers on-site technical services, proprietary software upgrades and remote support for customers.
A person in this role can configure the JBT Marel software platform to achieve customer requirements or resolve issues. This entails gathering requirements or fault information through communications with all levels of business. Running workshops with customers, design, documented process descriptions and convey decisions and document end to end systems, based on standard solutions.
Implementation of JBT Marel Software in projects will involve configuration tasks related to processing equipment, factory operation, data capture, reports, scripts, integration to other systems, as well as technical issues analysis and resolution.
Main Tasks
There are two main objectives of this role. Deliver Excellent Software Services to support our customers in day-to-day operation.Delivery of Device installation and Software Implementation projects to JBT Marel’s customer requirements.
Software Services
- Provide remote delivery of services to customers for running JBT Marel Software systems, including modifications and maintenance.
- Provide on-site delivery of JBT Marel Software upgrades and go-live production support.
- Provide user training for customers and internal sharing of knowledge for JBT Marel employees.
- Create knowledge base articles both for new configurations and for solving known issues.
- Provide services to fulfil scheduled Service Level Agreement contracted tasks.
- Configuration of JBT Marel Software as and when applicable
Device installation and Software Implementation
- Technical configuration and deployment of JBT Marel Software in level 1 and 2 projects according to documented designs.
- Participate in specification workshops with customers and handles technical conversations with customers IT teams.
- Document technical specifications for customer systems.
- Support review processes. Reviews and validates requirements to avoid implementation issues.
- Provide price estimates with manager support for Level 1 modifications.
- Ability to build interfaces between JBT Marel Software and 3rd party or embedded software.
- Provide input for JBT Marel Software development processes and support improvement delivery.
Report project issues to Project manager and takes control in supporting the solution
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Skills and Abilities
The position demands an individual who is ambitious and proactive with good communication skills, is organized and able to work under pressure. Has good language and presentation skills, is problem solving with analytical mindset. The position requires an individual that can work independently as well as within teams when required.
Technical
- Tertiary qualifications in IT (depending on the course and further experience)
- Good knowledge of Windows operating systems on PCs and Servers.
- Knowledge on Python (C#, Java would be a plus).
- MS SQL Database knowledge and 3 or more years of experience with SQL.
- Ability to troubleshoot network problems including TCP/IP, Ethernet, cabling, switches.
- Understanding of: XML, XSLT and XSD.
- Ability to document and explain technical concepts.
- Knowledge of Integration techniques; file formats, messaging, etc.
- Familiar with remote access-related hardware/software utilities/service products
- Experience with Label designing, 1d and 2d barcodes, GS1 standards
- Experience configuring and deploying Marel Software or similar software
Communication
- Ability to build relationships with the customers and co-workers, able to work well within a team.
- Good English skills, both written and verbal.
- Excellent communication skills.
- Support in managing the customer change process when adapting to best practices.
Ability to train others
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Business Skills
- Experience of providing excellent customer service.
- Ability to troubleshoot and solve complex problems
- Ability to apply software testing methods, tools, and techniques
- Production Process knowledge within the food industry
- Strategic thinking, ability to turn concepts into solutions and running systems.
- Experience of a Service Desk or Call Centre environment is a plus.
- Experience and comfort of working in multi-cultural, multi-discipline organization is an advantage.
- Ability to travel domestic and international (up to 30%)
As a JBT Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure JBT Marel is a safe place to work.
At JBT Marel, our actions have significance. We recognize that our employees' contributions are the cornerstone of our success.
Our mission is to strengthen the future of food, steering us towards our vision of becoming the global leader in food and beverage technology. We achieve this by applying JBT Marel's capabilities to collaborate with our customers and lead the way in sustainable innovation.
Our values reflect our identity at its finest, as we serve with integrity, collaborate with humility, grow with agility, and innovate with impact.
Equal Opportunity Employment:
JBT Marel's provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time.
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