ACESGroup; Where People, Safety, and Technology Connect.
At ACESGroup, we have always been a leader in combining operational expertise with cutting-edge technology. Our point of difference is clear: we do not just use technology: we build it.
Across every division, from frontline operations to corporate services, our bespoke software tools are transforming how we work, improving safety, efficiency, and decision-making in real time.
Our technology is not solely for internal use; it is proven, commercial-grade innovation trusted by clients and organisations across Australia and internationally.
ACESGroup is not a guard supply company with technology in the background, we are a technology innovation company with a high-tech guarding division.
We are shaping the future of the security industry by integrating people, systems, and smart technology to deliver safer, more connected environments.
At ACESGroup, innovation is part of how we speak, teach, and operate, and we are seeking team members who wish to develop and grow with us.
About the Role
ACESGroup is seeking experienced and motivated Security Control Room Operator to join our team at South Bank in Brisbane.
This roles forms part of a professional, client-focused security operation delivering safe, secure, and customer-friendly services within a dynamic environment.
Responsibilities and Duties
You will play a key role in maintaining site safety and security, monitoring activities, and ensuring professional service delivery at all times within a crowded place
Typical duties may include:
- Monitoring CCTV and physical security systems (Control Room Operator)
- Conducting regular visible patrols and responding to incidents (Rover)
- Providing customer assistance and engagement and welfare support with vulnerable people
- Maintaining strong resilience, situational awareness and suspicious activity reporting, including participation in training, exercises, and drills
- Preparing reports, logs, and escalating incidents when required
- Provide high-quality security services in accordance with client requirements, (including Conditions of Entry management) and ACESGroup standards.
- Operate and utilise ACESGroup’s technology platforms to support site safety and reporting.
- Maintain accurate records and complete reports through digital systems.
- Collaborate with team members, management, and precinct partners to enhance operational efficiency.
Essential Criteria
- QLD Security Licence
- Responsible Service of Alcohol (RSA) Competency Card (current)
- First Aid and CPR (current)
- Understanding of security arrangements for a crowded place
- Customer service experience
- Superior communication skills (written and verbal)
- Exceptional personal presentation
- Reliability and punctuality
- Ability to work on a 24/7 rotating roster
- Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test
- Full QLD Driver Licence
- White Card (or willing to obtain)
- Fire Warden (or willing to obtain)
- Working With Children Check (or willing to obtain)
ACESGroup can assist suitable candidates in obtaining the necessary qualifications via our internal Registered Training Organisation (RTO).
What ACESGroup Has to Offer
- Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
- Work at Brisbane’s most iconic and high-profile locations
- Paid breaks
- Uniform provided
- Ongoing career development and clear pathways for progression
- Training and upskilling through our internal RTO
- Be a part of our newly registered and first off Diploma in security technology starting in mid-2026
- Convenient sites and transport access
- Be part of a team developing security technology such as vision analytics for safety
- A growing national company with diverse opportunities across events, venues, and critical infrastructure
- Attractive employment conditions
- Gain experience using AI for efficient risk management reporting and research.
About Us
For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.
We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.
Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.
At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world.
How to Apply
If you are ready to join a progressive and forward-thinking team within a company that truly values your contribution, please click APPLY NOW! You can also get in touch for a confidential chat with our Recruitment Team on (02) 9699 7711 for a confidential discussion.
All candidates who reach the interview stage must pass a LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.
ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.
We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
ACESGroup does not accept referrals from recruitment agencies.
ABN: 16 002 990 794 | ACN: 002 990 794 | Security Licence No. NSW: 404776913, VIC: 813-398-30S, QLD: 3342553 | ASIAL Member: 003749 | RTO: 90024. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.
Pay: From $37.00 per hour
Work Location: In person
