In-Demand Hotel operations manager Jobs in Brisbane, Qld

Cluster Duty Manager
TFE HOTELS —Brisbane QLD
- From $79,746.55 a year
- Full-time
- First Aid Certification
- In-person
Quick Apply
17h
Conference and Event Operations Manager
AccorHotel —Brisbane QLD
- Weekend availability
- Management
- Sales
- Organisational skills
- Employee discount
Quick Apply
Assistant Manager - Hamilton Hotel
Endeavour Group —Hamilton QLD
- Full-time
- Bar
- Leadership
- Employee assistance program
3d
Duty Manager
Crystalbrook Vincent —Brisbane QLD
- Organisational skills
- Leadership
- Hotel experience
- Parental leave
19h
Maintenance Manager
Accor Apartments & Realty —Spring Hill QLD
- Full-time
- Hospitality
- Maintenance
- Negotiation
14h
Night Manager
SOFITEL —Brisbane QLD
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Quick Apply
3d
Assistant Manager - Newmarket Hotel
Endeavour Group —Newmarket QLD
- Full-time
- Leadership
- Employee assistance program
7d
Duty Manager - Event Cinemas Chermside
EVT Group —Chermside QLD
- Organisational skills
- Leadership
- Communication skills
8d
Four Points By Sheraton - Hotel Manager
Marriott International, Inc —Brisbane QLD
- Full-time
- Business
- Leadership
- Employee assistance program
17h
Venue Manager | Holey Moley
Funlab —Chermside QLD
- $86,000 - $99,500 a year
- Weekend availability
- Hospitality
- Communication skills
- Employee assistance program
FIFO Relief Unit Manager
Compass Group Australia —Cannon Hill QLD
- Full-time
- Management
- Analysis skills
- Recruiting
- Free food
Gaming Manager | Browns Plains Hotel
Australian Venue Co. —Browns Plains QLD
- Weekend availability
- Hospitality
- Employee discount
Quick Apply
12h
Maintenance Manager
UniLodge Australia Pty Ltd —Brisbane QLD
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Bar Manager | The Prince Consort
Redcape Hospitality —Fortitude Valley QLD
- From $89,500 a year
- Weekend availability
- Hospitality
- In-person
- Leadership
- Employee discount
Quick Apply
2d
Event Cinemas QLD- Senior Technical Manager
EVT Group —Upper Mount Gravatt QLD
- Full-time
- Maintenance
- Organisational skills
- Budgeting
Duty Manager
Story Bridge Hotel —Brisbane QLD
- Hospitality
- Leadership
- Restaurant experience
Head Chef/Kitchen Manager
Trade Coast Hotel —Pinkenba QLD
- $110,000 - $130,000 a year
- Full-time
- Culinary experience
- Education
- In-person
- Employee discount
Quick Apply
3d
Commercial Manager - South Bank, QLD
Finance, Procurement, Legal, Privacy, Property —South Bank QLD
- $130,000 - $150,000 a year
- Contract
- Microsoft Excel
- Analysis skills
- Budgeting
- Health insurance
- Parental leave
Assistant/Duty Manager | Commercial Hotel
Redcape Hospitality —Redbank QLD
- $89,500 a year
- Weekend availability
- Hospitality
- Management
- In-person
- Employee discount
Quick Apply
Duty Managers Wanted – Relocate to Regional QLD!
Waymark Hotels —Brisbane QLD
- Full-time
- Hospitality
- Conflict management
- Leadership

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Cluster Duty Manager

TFE HOTELS
Brisbane QLD

Quick Apply

Job Details

Full-time
From $79,746.55 a year
17 hours ago

Qualifications

RSA
First Aid Certification

Full Job Description

Cluster Duty Manager - QLD

We’re looking for a people guru; think Gandhi meets Oprah. #justkidding, we know you’re so much more; although occasional peacemaker and professional problem-solver is certainly part of the job, and we guarantee everyone will want to talk to you!

A magnet for happiness, you authentically get people. You drive and thrive on meaningful connections. It’s why TFE Hotels literally gets people returning time and again for staycations where people come first. Period.

As a Cluster Duty Manager in our Queensland Portfolio, based at Adina Apartment Hotel Brisbane, you’re pitch perfect when it comes to understanding and exceeding guest expectations - whether staging a TED Talk, leading the search party for a lost teddy or welcoming VIPs. Of course, in your book, that means every person who walks through our doors, from all walks of life… your team of go-getters included.

You stand out from the herd as a natural-born leader. You listen and learn (your middle name is Empathy). You embrace the ‘big picture’ but don’t skimp on the finer details to keep Front (and back) of House humming.

We recognise and celebrate your uniqueness and promise to give more back. You see, we’re not looking for a short-term relationship, although every day will feel new and exciting with limitless possibilities.

As Cluster Duty Manager, duties and responsibilities include but are not limited to the following:

You lead the daily operations of the hotel and are the go-to for the front office team members.
With a hands-on style, you encourage team involvement, initiative and a focus on continuous improvement.
Coordinate tasks for each shift and delegate to Receptionists accordingly.
Ensure smooth sailing of the daily check-in/check-out process, use of guest names, CRM and correct cashiering procedures across F&B outlets (where applicable).
Conduct daily team briefings to share hotel activity e.g. VIPs in house, group movement, promotions, guest feedback.
You know all the room types, rates and hotel services – you’re ready to ‘sell’!
You happily assist guests with special requests (e.g. wake-up calls, transportation, event tickets, restaurant, airline reservations) and make sure they’re followed through and charges raised accordingly.
Resolve guest complaints promptly, efficiently and always with a smile! Also be sure to follow TFE complaint handling guidelines.
You keep the ‘Guest Services Directory’ in the Property Management System (PMS) accurate and up to date, always!
Transition to night shifts is seamless with your communication and handover.
Reporting is your friend – management may ask for up-to-date financial/yield reports regularly or ad hoc.
You handle reservation requests efficiently and friendly – involve your Manager or Reservations team for groups, unusual or difficult requests.
You understand and adhere to TFE hotels credit and account procedures with respect to all cashiering and auditing functions, ensuring guest accounts are accurate and charges are posted prior to checkout.
Audit the daily activity of all Front Office and Food & Beverage (where applicable) operations – check off that everything’s in order.
Assist with team rosters for team, ensuring effective coverage whilst maintaining cost effectiveness – all by Payroll deadline!
Get involved with recruitment, performance reviews and performance management as needed.
Keep you Manager informed of any problems and unusual matters.
Cleanliness and tidiness are a priority – you keep the lobby, front desk and F&B outlet (where applicable) looking immaculate.
This isn’t an exhaustive list – your Manager may have other reasonable tasks or instructions on occasion.

Skills/Experience required:

You hold a current Responsible Service of Alcohol (RSA) Certificate and First Aid Certificate
You (ideally) have 1-2 years’ prior experience in a similar role and similar property
You can physically meet the demands for this role including constant standing & walking, frequent lifting and moving of objects up to 20 kgs

Pay: From $79,746.55 per year

Work Location: In person

Quick Apply

Refine Your Search

hotel operations manager jobs in brisbane, qld

Cluster Duty Manager

Conference and Event Operations Manager

Assistant Manager - Hamilton Hotel

Duty Manager

Maintenance Manager

Night Manager

Assistant Manager - Newmarket Hotel

Duty Manager - Event Cinemas Chermside

Four Points By Sheraton - Hotel Manager

Venue Manager | Holey Moley

FIFO Relief Unit Manager

Gaming Manager | Browns Plains Hotel

Maintenance Manager

Bar Manager | The Prince Consort

Event Cinemas QLD- Senior Technical Manager

Duty Manager

Head Chef/Kitchen Manager

Commercial Manager - South Bank, QLD

Assistant/Duty Manager | Commercial Hotel

Duty Managers Wanted – Relocate to Regional QLD!

I want to receive the latest job alert for hotel operations manager in brisbane, qld

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