Universal Store
From our humble beginnings as a suburban unisex clothing store in 1999, we’ve grown to more than 100 stores nationally and now deliver the latest in apparel to customers around the world through our thriving online store. Our team carefully curates a mix of local and international labels, working collaboratively to develop exclusive styles and collections that give our customers head to toe outfitting options for every occasion.
Today, we’re proud to be recognised as one of Australia’s leading youth fashion retailers. We’ve built and grown brands such as Neovision, Common Need, Luck & Trouble, and Worship, and we continue to partner with global favourites including Lee, Wrangler, AS Colour, Calvin Klein, Stussy and Abrand. As our business has expanded, we’ve welcomed the Perfect Stranger and Thrills Co brands into our portfolio, allowing us to offer an even broader range of fits, styles and pieces that reflect the diversity of our customer base.
No matter the style, our mission remains the same: elevate every outfit and deliver customer service that goes above and beyond.
The Opportunity
We’re looking for an organised and approachable Office Coordinator to be the face of our Universal Store Support Office in Eagle Farm. This role plays a key part in ensuring the smooth day-to-day running of our office while delivering an exceptional front-of-house experience.
As the first point of contact for visitors, suppliers and team members, you’ll create a welcoming, professional environment while managing reception, office coordination and supporting HR administration.
Key responsibilities include:
- Managing reception duties including phones, emails, meeting coordination and visitor management
- Acting as the first point of contact for all visitors and enquiries
- Supporting daily office operations, ensuring a well-organised and efficient workspace
- Coordinating office supplies, mail, deliveries and supplier relationships
- Providing administrative support to the HR team and the wider business
- Assisting with meetings, events, travel bookings and leadership activities
- Maintaining accurate records, systems and documentation
What we’re Looking For
We’re looking for someone who is proactive, detail-oriented and thrives in a fast-paced environment. You take pride in being organised, enjoy helping others and bring a people-first approach to everything you do.
You’ll bring:
- 1+ year experience in a reception, office coordination or administrative role
- Tertiary qualifications in Business or Human Resources (and/or working towards) would be highly regarded
- Strong organisational and time management skills, with the ability to juggle priorities
- Excellent communication skills and a professional, approachable manner
- A customer-focused mindset and passion for creating positive experiences
- High attention to detail and accuracy
- Strong administrative capability and confidence using Microsoft Office
- The ability to work both independently and collaboratively
- A proactive, can-do attitude and willingness to support across the business
- Integrity and discretion when handling confidential information
What We Offer
- A vibrant, collaborative workplace culture with a supportive and growth driven leadership team
- Exclusive staff discounts across our brands, plus access to partner deals and offers through Flare
- Free on-site parking and generous facilities at our modern, purpose-built Support Office located in Eagle Farm
- Learning & Development opportunities - Grow your career with us!
- Hybrid working arrangements with flexibility to work from home
- Salary sacrificing and novated leasing options
- Paid parental leave
- Wellbeing support through Sonder and regular wellness initiatives
- Regular social events and team activities
Our Values
- Care for Everyone
- Here to Help
- Make it Work
- Better Than Good
- Contribute
Ready to take the next step?
Apply now with your resume and cover letter showcasing your experience and interest!
