Support At Home Finance Coordinator
Level 2.1 SCHADS Award, $34.58 per hour.
Cleveland- Part Time.
Who is STAR Community Services?
STAR Community Services is an award-winning not-for-profit supporting elderly and people with disabilities since 1996. We provide affordable, reliable aged care and disability services—including Support at Home, NDIS, transport, social activities, and companionship—to help clients live independently and stay connected. With help from dedicated staff and local volunteers, we serve Redlands, Ipswich, Logan, Gold Coast, and Toowoomba. STAR is committed to building inclusive communities and combating social isolation through regular programs and events.
About the Role
The purpose of this position is to provide high-quality finance and administrative support to the Support at
Home Finance Administration Officer, colleagues, clients, and stakeholders. The role contributes to the
accurate processing of financial transactions, client records, and service data to support efficient, compliant
service delivery.
Key Responsibilities (Not Limited to)
- Finance Administration and Transaction Processing
- Accurately enter service and financial data into TRACCS and other organisational systems to
- ensure client records and financial information are current and accurate.
- Process supplier invoices, reimbursements, and accounts payable transactions in accordance
with organisational policies and required timeframes.
- Undertake accounts receivable functions, including client billing, receipting, payment processing,
and management of billing enquiries.submission through relevant government and funding systems.compliance with Support at Home funding requirements.care coordinators, suppliers, and other stakeholders.quality service delivery.arrangements where appropriate.legislative and organisational requirements.resolving discrepancies.with organisational standards.appropriately.financial procedures.departments to support organisational objectives.continuous improvement initiatives.enhance skills and knowledge.position as directed by management.Key Performance Indicators
- Assist with the preparation, review, and verification of client transactions and funding claims for
- Support the reconciliation of client contributions, funding claims, and financial records to ensure
- Client Service and Stakeholder Support
- Provide professional, responsive, and respectful customer service to clients, families, advocates,
- Respond to finance-related enquiries and billing queries in a timely and professional manner.
- Maintain positive working relationships with internal and external stakeholders to support
- Assist clients and stakeholders to understand financial transactions, invoices, and funding
- Data Management and Systems Administration
- Maintain accurate, confidential, and compliant financial and client records in accordance with
- Review client financial records for completeness, accuracy, and compliance and assist in
- Ensure information entered into TRACCS and related systems is accurate, current, and aligned
- Monitor finance-related email accounts and ensure enquiries are actioned or escalated
- Financial Reporting and Compliance
- Assist with the preparation of routine financial reports, statistical reports, and other administrative documentation as required. Support compliance with organisational policies, funding requirements, privacy obligations, and
- Assist with internal audits, reconciliations, and quality assurance activities as required.
- Contribute to maintaining accurate records to support funding claims and organisational
- Team Support and Continuous Improvement
- Work collaboratively with the Finance Administration Officer, Business Services team, and other
- Identify opportunities to improve administrative and financial processes and contribute to
- Participate in supervision, training, and professional development activities to maintain and
- Undertake other duties and projects consistent with the classification and objectives of the
- Accuracy of Data Entry and Record Management
- Maintain a minimum 98% accuracy rate for financial and service data entered into TRACCS and
- related systems, verified through internal audits, reconciliations, and quality assurance activities.
- Maintain accurate, complete, and up-to-date client financial records.
- Timeliness of Transaction Processing
- Process 100% of supplier invoices, reimbursements, and client payments within STAR's required
timeframes.records, with no more than two documented errors per quarter.stakeholders.finance administration, billing support, or professional conduct.person) within one business day on designated working days.improvement activity each year.Organisational Responsibilities
- Ensure all allocated finance administration tasks are completed within agreed deadlines.
- Financial Reconciliation and Compliance
- Contribute to the timely reconciliation of funding claims, client contributions, and financial
- Maintain compliance with organisational policies, privacy requirements, and funding guidelines.
- Customer and Stakeholder Service
- Maintain positive working relationships with clients, families, suppliers, and internal
- Achieve positive customer service outcomes, with no substantiated complaints relating to
- Responsiveness to Enquiries
- Respond to or appropriately escalate all finance-related enquiries (email, telephone, or in
- Provide accurate and professional information to clients and stakeholders.
- Team Contribution and Continuous Improvement (new KPI)
- Demonstrate active participation in team meetings, training, and organisational initiatives.
- Identify and contribute to at least one process improvement, efficiency initiative, or quality
- Comply with all STAR policies, procedures, the Code of Conduct, and relevant legislation and
- regulations.
- Deliver person-centred, high-quality customer service to clients and stakeholders in line with STAR’s
standards of care.
- Ensure actions support a safe working environment, adhering to work health and safety
responsibilities.your skills.client feedback and suggestions.Qualifications or/and Experience
- Promote and uphold principles of equity, inclusion, and anti-discrimination in service delivery.
- Actively contribute to team collaboration, organisational goals, and service improvement initiatives.
- Participate in ongoing training, supervision, and professional development to maintain and enhance
- Stay informed about STAR’s services and apply this knowledge in your day-to-day support work. Understand and upholds STAR's mission, vision and values, maintaining a professional and positive image in the community.
- Maintain accurate, confidential, and timely client records and documentation.
- Report concerns or service delivery issues to the relevant manager promptly.
- Operate within STAR’s defined service delivery limits and support continuous improvement through
Essential
_ Certificate III in Business Administration, Accounts, Finance, or a related discipline; or an equivalent_
combination of qualifications, training, and demonstrated experience.
Demonstrated experience in accounts payable, accounts receivable, invoicing, financial
administration, data entry, or customer service administration.
_ Demonstrated experience using Microsoft Office applications, particularly Excel, Outlook, and_
Word.
Experience maintaining accurate records and processing financial information with a high level of
accuracy and attention to detail.
_ Demonstrated ability to manage confidential and sensitive client and financial information_
appropriately.
Well-developed written and verbal communication skills, with the ability to communicate
professionally with clients, families, suppliers, and internal stakeholders.
_ Demonstrated ability to prioritise competing tasks, meet deadlines, and work effectively in a fast_
paced administrative environment.
Ability to learn and effectively use client management, finance, and service delivery systems such as
TRACCS.
Desireable
_ Experience working within aged care, community services, disability services, health services, or_
other government-funded programs.
Experience using TRACCS or similar client management systems.
_ Experience supporting financial reconciliations, client contributions, funding claims, or financial_
reporting activities.
Understanding of the Support at Home Program, aged care funding arrangements, or community
care service delivery.
_ Knowledge of privacy legislation and compliance requirements relating to client and financial_
information.
Key Attributes
_ Strong attention to detail and commitment to accuracy._
High level of integrity and confidentiality.
_ Excellent organisational and time management skills._
Client-focused and service-oriented approach.
_ Ability to manage competing priorities and meet deadlines._
Strong interpersonal and communication skills.
_ Adaptability and willingness to learn new systems and processes._
Collaborative team member who can also work independently.
How to Apply:
If you’re passionate about making a difference in aged care and have the skills and heart for this role, we’d love to hear from you! To apply, please submit your resume and cover letter, detailing your qualifications and experience to [email protected]
STAR Community Services is an equal-opportunity employer, celebrating diversity and fostering an inclusive work environment.
We are committed to building an inclusive and diverse workforce that continues to reflect the community we support. We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.
Pay: $34.58 per hour
Work Location: In person
