In-Demand Guest service agent Jobs in Bowral, Nsw

Guest Service Agent
Accor Apartments & Realty —Bowral NSW
- Part-time
- Hospitality
- Front desk
- Restaurant
6d

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Guest Service Agent
Accor Apartments & Realty —Bowral NSW
Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional…
6d

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Guest Service Agent

Accor Apartments & Realty -
Bowral NSW

Apply Now

Job Details

Permanent | Part-time
6 days ago

Qualifications

Hospitality
Front desk
Communication skills
Hotel experience
Time management

Full Job Description

Nestled near Bowral in the NSW Southern Highlands (an hour and a half south of Sydney CBD) you will find Peppers Craigieburn. This elegant country property offers guests a range of hotel rooms and suites, dining at its Hickory’s Restaurant and Bar, and numerous options to cater for meetings and events -with weddings being a specialty! On your days off, why not enjoy the heritage towns of the local area with their abundance of elegant boutiques, artisan shops, cafes, pubs, wineries and restaurants.

Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.

Primary Responsibilities

Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
Confidant in communicating with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into success stories
Promote hotel amenities and services by having a deep understanding of products and offerings
Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

Previous experience in hotel front desk operations is a valuable asset
Innovative approach to exceeding customer service expectations
Skilled at collaborating within teams, as well as working independently
Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Proficiency in both written and verbal communication
Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW.

Apply Now

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