Coordinator (Front of House / Operations)
About Dog & Groom
At Dog & Groom, we’re more than a grooming salon. We’re a premium pet care business known for exceptional customer service, high standards, and creating a positive experience for both our clients and their dogs.
We’re looking for an organised, confident and proactive Coordinator to become the backbone of our daily operations.
About the Role
This is a hands-on coordination role that keeps the business running smoothly across grooming and daycare. You’ll manage the daily schedule, support the team, and create an exceptional client experience, ensuring each day runs efficiently from start to finish.
This position is ideal for someone who thrives on organisation, enjoys solving problems in real time, and can confidently lead the flow of the day.
Key Responsibilities
- Build and manage the daily grooming, bathing and daycare schedule
- Coordinate staff rosters, lunch breaks and workflow to maximise efficiency
- Adjust schedules throughout the day when changes arise
- Welcome clients and their dogs with a friendly, professional approach
- Check dogs in and out while delivering outstanding customer service
- Answer phones, emails and booking enquiries
- Process payments and maintain accurate client records
- Monitor daily operations and spot issues before they become problems
- Support the team to maintain a calm, organised and productive environment
- Help maintain high standards of cleanliness, presentation and professionalism throughout the salon
About You
You thrive in a fast-paced environment and have a natural ability to keep people, schedules and priorities on track. You stay calm when plans change, think on your feet, and make confident decisions that keep the day moving — while working independently and taking ownership.
Ideally, you’ll have:
- Exceptional organisational and time management skills
- Advanced scheduling and/or rostering experience
- Strong computer skills (Microsoft Excel experience is essential)
- The ability to learn new software and systems quickly
- Experience with complex scheduling platforms (highly regarded)
- Excellent communication and customer service skills
- A calm, level-headed approach under pressure
- Strong emotional intelligence and the ability to positively influence team dynamics
- The confidence to redirect conversations, maintain professionalism and keep the team focused
- High attention to detail and a proactive, solutions-first mindset
What Success Looks Like
You create structure and calm. You keep the day flowing, support the team, and ensure every client receives an exceptional experience.
You’ll be someone people naturally look to for direction because you’re calm, fair, organised and consistent.
Why Join Dog & Groom?
- Work with a passionate and supportive team
- Be part of a growing premium pet care business
- Make a genuine impact on the daily success of the salon
- Enjoy a varied role where no two days are the same
- Opportunity to grow as the business continues to expand
If you’re highly organised, love coordinating people and schedules, and take pride in creating calm in a busy environment, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: $60,000.00 – $70,000.00 per year
Work Authorisation:
Work Location: In person
