Full-Time | Continuing
Higher Education Officer Level 8 | $116,349 - $128,806
Location: Bedford Park / Kaurna Country
View Position Description
About the Role
This is an exciting opportunity for an experienced investigator or complaint management or dispute resolution professional to join the University’s Student Policy and Integrity Services team. Reporting to the Senior Manager, Student Policy and Integrity Services you will play a vital role in managing the assessment, investigation and resolution of complex student conduct cases, including cases involving behaviour misconduct, sexual misconduct, gender-based violence, harassment, discrimination and student safety.
Working as part of a collaborative and highly skilled team the position provides expert advice on the University's student misconduct framework and leads the investigation and resolution of sensitive and complex cases, ensuring processes are fair, trauma-informed, compliant and aligned with the University's standards and legislative obligations.
Key responsibilities include:
Leading the assessment, investigation and resolution of complex and sensitive student conduct matters.
Providing expert advice to academic leaders and key stakeholders on student misconduct policies, procedural fairness, risk management and legislative compliance.
Partnering with academic leaders and support services to promote student safety and a culture of respectful conduct.
Driving continuous improvement through policy development, training, trend analysis and preventative education initiatives.
A more comprehensive list of responsibilities is available in the Position Description
About You
You are an experienced investigator, complaint case management or dispute resolution professional with strong analytical skills, the ability to exercise sound judgement, and navigate complex and sensitive matters with objectivity, professionalism and care. You are a highly skilled communicator who can build trust, manage challenging conversations and deliver balanced, evidence-based outcomes in a fair and respectful manner.
To be successful in this role, you will have:
Demonstrated experience conducting investigations or managing complex cases within a regulated or policy-driven environment.
Proven ability to interpret and apply policies, legislation and procedural requirements to support fair and consistent decision-making.
Highly developed written communication skills, including the ability to prepare clear, accurate and well-reasoned reports and case documentation.
Strong interpersonal skills, with the ability to engage effectively with diverse stakeholders and manage sensitive or challenging conversations with professionalism and empathy.
Sound judgement, analytical capability and a commitment to delivering objective, person-centred outcomes.
The ideal candidate will also hold relevant tertiary qualifications in law, social sciences, education, public administration or a related discipline, with subsequent relevant experience; or an equivalent combination of experience and education.
About the Office of Academic Quality and Enhancement
The Office of Academic Quality and Enhancement is a vital central support service within the Portfolio of the Deputy Vice-Chancellor (Students). It is responsible for provide technical, compliance, policy and project management expertise across a range of functions, including the University’s curriculum governance, information and systems; academic quality assurance, enhancement, and compliance services; educational policy, academic integrity, and governance of student complaints, reviews, appeals and misconduct processes.
Life at Flinders
They say know your place. We say you've found it right here.
Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next.
Rising to a challenge is nothing new for Flinders. During our first 60 years, we’ve navigated revolutionary changes in social and cultural norms, and have responded to transformative economic, environmental and technological developments. Through it all, we’ve continued to deliver for our students and community, innovating in learning and research to prepare graduates for the changing world they help create.
Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.
So, why work at Flinders?
17% Superannuation + salary packaging options
Flexible working arrangements
Awarded the AHEIA Higher Education Award for Workplace Culture Excellence due to our commitment to wellbeing through our Thriving@Flinders staff wellbeing program
Wide range of professional development activities and services, including exclusive staff study offers
We embrace diversity and promote equity and inclusion for all students and staff, as shown through our three SAGE Cygnet Awards.
Vibrant campus life and amenities including on campus health care services , gym and childcare centre (Bedford Park, South Australia).
Recognised as a Veteran Employer of Choice
Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.
Prescribed Conditions for Employment
Appointment to this role is conditional on the completion of required pre-employment checks and declarations, each of which must be satisfactory to the University.
These include:
Flinders University will require a current completed Nationally Coordinated Criminal History Check and Gender Based Violence Declaration which is satisfactory to the University. The contract of Employment is conditional upon the receipt of these completed compliance checks. A disclosable outcome will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.
In addition, it is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA).
How to Apply and Information
You are required to submit a CV, along with a Cover Letter, and a Suitability Statement as a separate document. The Suitability Statement should be no more than 3 pages, and address the Key Position Capabilities of the position description
Flinders University is committed to providing an environment where staff with disability are valued, supported and encouraged to participate fully and independently in the life of the University. If you require any reasonable adjustments to assist you in the selection process, please advise the contact in the Recruitment Team so that we can make appropriate arrangements through [email protected] or call 08 8201 2383.
For more information regarding this position, please contact Robert Houghton
Certification
Applications to be submitted before 10.00pm:
15 Sept 2026
At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.
Flinders. Fearless.
