Casual Position – 2 Days Per Week
Opportunity to Progress to Permanent Part-Time
Tiny Tusks Paediatrics is seeking a warm, organised and proactive Medical Receptionist to join our growing team.
We are looking for someone who is passionate about delivering outstanding patient care and helping our practice continue to grow. This role is ideal for a friendly, motivated individual who enjoys building relationships with families, referrers and healthcare providers, and who takes pride in creating a positive experience for every patient interaction.
While previous medical reception experience is desirable, we are happy to provide training for the right person who demonstrates excellent communication skills, a positive attitude and a willingness to learn.
About the Role
As the first point of contact for our patients and families, you will play a vital role in ensuring the smooth day-to-day operation of the clinic while contributing to the growth and success of the practice.
Duties include, but are not limited to:
- Answering and managing incoming phone calls
- Scheduling and managing appointment bookings
- Liaising with patients, parents, GPs, specialists, hospitals and allied health providers
- Processing patient payments, Medicare claims and billing enquiries
- Managing patient correspondence, referrals and medical documentation
- General day-to-day administrative duties
- Assisting with maintaining efficient clinic operations
- Supporting patient engagement and helping create a welcoming experience for families
- Other duties as required by the employer
About You
We are seeking someone who is:
- Friendly, warm and professional
- An excellent communicator with strong interpersonal skills
- Organised and able to manage competing priorities
- Confident working independently and as part of a team
- Eager to learn and develop new skills
- Proactive, reliable and solutions-focused
- Passionate about providing exceptional customer service
- Interested in contributing to the growth and success of the practice
Essential Requirements
- Exceptional customer service and communication skills
- Professionalism, enthusiasm and dedication to the role
- Strong organisational and time management skills
- Positive, can-do attitude
- Ability to multitask and work efficiently in a busy environment
- Excellent verbal and written communication skills
Preferred (but not Essential)
- Previous experience in a medical receptionist or healthcare administration role (minimum 1 year preferred)
- Knowledge of medical terminology
- Experience working within a specialist practice or paediatric setting
What We Offer
- Supportive and welcoming team environment
- Opportunity to work in a growing paediatric specialist practice
- On-the-job training and ongoing support
- Opportunity for the role to progress from casual to permanent part-time for the right candidate
- Meaningful work helping children and families access quality healthcare
If you are passionate about providing exceptional service and would like to be part of a practice dedicated to caring for children and supporting families, we would love to hear from you.
Pay: From $27.00 per hour
Work Location: In person
