Do you have a strong eye for detail and enjoy providing excellent customer service? Berrigan Shire Council is seeking a dedicated and organised professional to join our Customer Experience team, supporting community enquiries while coordinating the administration of Council’s cemeteries.
As our Customer Experience – Cemeteries Support Officer, you will play an important role in both delivering frontline customer service and coordinating the administration of Council’s cemeteries. This position supports community enquiries through phone, front counter and email while ensuring the efficient coordination of interments, cemetery records, and operational activities. You will work closely with families, funeral directors and internal teams to ensure cemetery services are managed professionally, respectfully and in accordance with legislative requirements.
This position is ideal for someone who enjoys a structured role, has strong attention to detail, and values providing excellent customer service while managing important administrative responsibilities.
What You’ll Be Doing:
- Customer Enquiries – Provide friendly and professional customer service to residents, ratepayers and stakeholders by responding to enquiries via phone, front counter, and email, ensuring requests are recorded and actioned appropriately.
- Cemetery Administration – Coordinate and manage the administration of Council’s cemeteries including interments, scheduling works, and maintaining accurate cemetery records.
- Planning & Compliance – Administer cemetery management plans, policies and procedures in accordance with legislative requirements and assist with resolving issues as they arise.
- Administration & Team Contribution – Manage correspondence, bookings, records and ordering of materials while working collaboratively within the Customer Experience team to deliver helpful service to residents, ratepayers and Council stakeholders.
What You’ll Need:
- A valid Australian Driver’s Licence and ability to maintain.
- Good level of verbal and written communication skills.
- The ability to work respectfully and professionally in emotionally sensitive situations and team environments.
What’s in it for You?
- Work in a supportive environment that values professionalism, empathy, and continuous improvement.
- Enjoy a full-time position with a fantastic 70-hour, 9-day fortnight schedule.
- Be part of a collaborative Customer Experience team supporting the Berrigan Shire community.
If you’re ready to take on a new challenge and be part of a varied role, we’d love to hear from you! Apply today and let’s create something amazing together at Berrigan Shire Council!
This position is a full-time position classified at Grade D, Entry Level under Council’s salary structure with a salary range based on qualifications and experience from $64,652.95 to $72,767.06 per annum plus 12% statutory superannuation. Conditions are in accordance with the Local Government (State) Award 2023.
For further information about this opportunity, please contact Kayleigh Ross, Customer Communications Coordinator on 03 5888 5100.
Applications should be marked “Confidential” PO/33/2026 and include a Cover Letter addressing the essential criteria for the position, Resume & Completed Application form; A copy of the application form is available on Council’s website www.berriganshire.nsw.gov.au or by contacting Ash Holt, People Culture and Safety Officer, 03 5888 5100.
Previous applicants need not apply.
Applications will be received up to Wednesday 24 June 2026 @ 5:00pm.
Chief Executive Officer
56 Chanter Street
BERRIGAN NSW 2712.
Or to [email protected]
