Date: 18 Jun 2026
Location:
Berri, SA, Australia
#job-location.job-location-inline { display: inline; }
Job Function: Information Technology
Employment Type:
About You
Vinarchy. Redefining Wine.
Established in 2025 following the merger of Accolade Wines and Pernod Ricard Winemakers, Vinarchy is an exceptional global wine company committed to redefining wine.
Crafting extraordinary wines in Australia, New Zealand, Spain, Italy, South Africa, Chile and the United States, and sharing them in almost every corner of the world, we are relentlessly innovative, ambitious and imaginative at every stage from grape to glass.
About the Role
We’re looking for an IT Support Specialist to join our team at Berri, supporting users across Australia and internationally.
This role goes beyond a traditional service desk. You’ll be hands-on across devices, systems and day-to-day support, with exposure to a broader IT environment and the opportunity to build your capability over time.
If you’re currently in a support role and looking for more variety, ownership and a clear development pathway, this is a strong next step.
Reporting to the Client Services Team Lead, you’ll be the primary point of contact for IT support across the Berri site, while also supporting the wider business.
You’ll work across Level 1 and Level 2 support, taking ownership of issues from initial contact through to resolution.
This role offers:
Broader exposure than a typical service desk role
End-to-end ownership of support requests
Variety across BAU support, troubleshooting and project work
Exposure to a global, multi-site IT environment
Clear pathway into Systems Administration or Infrastructure roles
PLEASE NOTE: This role is based at Berri (Riverland) and best suited to candidates based in Berri, or those open to commuting – we are 5 days per week on site
Key responsibilities include:
Provide Level 1 and 2 support across hardware, software and business systems
Set up, image and troubleshoot laptops and desktops
Manage incidents and service requests through ITSM tools
Support user onboarding, access and device lifecycle management
Troubleshoot across Microsoft environments (M365, Intune, Entra ID / AD)
Contribute to documentation and continuous improvement of processes
What You'll Bring:
2+ years’ experience in IT Support / Service Desk / Desktop Support
Strong experience across Microsoft environments
Able to troubleshoot and resolve technical issues independently
Strong communication skills with a customer-focused approach
Proactive, organised and comfortable managing competing priorities
Tertiary qualification in Information Technology or a related discipline desirable but not required.
Join Us:
To Apply
Please submit your CV or a short expression of interest outlining your experience and interest in the role.
At Vinarchy, we are dedicated to building a diverse, dynamic and inclusive culture and are proud to be an equal opportunity employer.
Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre‑employment screening.
If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.
Our Company Values
Grow Together
Integrity In Every Drop
Own Our Impact
Simplify To Amplify
