In-Demand Entry level business analyst Jobs in Berowra Heights Nsw

Senior Support Analyst
HammondCare —St Leonards NSW
- Full-time
- Customer service
- Research
- Analysis skills
- Parental leave
- Referral program
2d

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Senior Support Analyst

HammondCare -
St Leonards NSW

Apply Now

Job Details

Full-time
2 days ago

Benefits

Parental leave
Referral program
Salary packaging

Qualifications

ITIL Certification
Customer service
Deployment
Research
Technical support
Analysis skills
ITIL
IT support
Organisational skills
SharePoint
Leadership
Communication skills
Mobile devices

Full Job Description

About us

HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.

When it comes to our people - those we serve and those who serve - we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.

We've been caring for people for over 90 years - so, if you love to care, join us, and make a career move that matters.

It’s not just care. It’s HammondCare.

About the role

The Senior Support Analyst is a key role within HammondCare , responsible for providing a wide range of expert technical support services to HammondCare staff.

This is maximum term contract role until May 2028 working at St Leonards . There may be travel required to HammondCare sites from time to time. This position is an on-site role.

What we can offer you

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave pro rata
Flexible working options
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free access to independent counselling support for employees and families
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities

Key Responsibilities include

Senior team member with end responsibility for assigned support region
Support team leader in mentoring and guiding other support analysts
Providing telephone and face to face technical support to users regarding ‘End User Devices’
Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems
Maintaining accurate log entries of fault with resolution and contact details
Ensuring all hardware/software installations and routine upgrades are implemented according to Service Level Agreements
Providing the business with a professional service by ensuring requests are regularly updated and realistic resolution times are provided
Working on most assigned tasks without referral back to Team Leader
Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures
Ensuring technical queries not progressing are escalated according to established procedures
Participating in ongoing team training and knowledge sharing
Mobile phone support and enrolment into Mobile Device Management platform
Cisco desk phone, AV(Polycom ) and meeting rooms (Surface Hubs) support
Participate in project work as required

About You

Commitment to engage and align with HammondCare’s mission
At least 5+ years demonstrated experience in an IT support role or equivalent
Expert knowledge of Microsoft products including 0365, Teams, Onedrive , Sharepoint
Expert knowledge of Windows1 1 and SOE deployment
Strong customer service focus
Strong analytical and problem solving skills
Ability to handle multiple problems at once and prioritise issues
Strong communication and interpersonal skills
A ‘can do’ attitude of service and support
Strong planning and organising skills with the ability to prioritise tasks to meet deadlines
Understanding of ITIL practices
Leadership and mentoring ability
ITIL Foundations certification desirable

To Apply

If you are ready to make a difference with HammondCare , Apply Now!

Pre- Employment Checks

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any backgrou nd can be themselves.

Apply Now

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Senior Support Analyst

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