An exciting opportunity is available for a professional and compassionate Security Officer to join the team at Newcastle Pharmacotherapy Service within Hunter New England Local Health District.
This role is more than security — it’s about supporting the safety, wellbeing, and care of vulnerable clients and the healthcare professionals who support them every day. Working within a multidisciplinary healthcare environment, you will play an important role in maintaining a safe and secure service while responding to incidents with professionalism, empathy, and confidence.
Situated near the beautiful Throsby Creek precinct, this position offers the chance to work in a rewarding healthcare setting while enjoying the vibrant surroundings of Newcastle’s waterfront dining and community spaces.
About the Role
As a Security Officer, you will provide responsive and professional security services across the Newcastle Pharmacotherapy Service and surrounding facilities. You will be responsible for ensuring the safety of staff, clients, visitors, and property while contributing to a positive and supportive healthcare environment.
Key responsibilities include:
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Responding promptly to incidents, emergencies, and duress alarms using a calm, trauma-informed approach
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Supporting staff in managing challenging situations through de-escalation and conflict resolution strategies
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Conducting patrols, safety inspections, and security checks throughout the facility
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Monitoring CCTV, alarms, and access control systems
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Maintaining accurate incident reports and security documentation
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Delivering exceptional customer service to staff, clients, and visitors
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Undertaking administrative duties relevant to the role
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Working collaboratively within a multidisciplinary healthcare team
This position operates within a rotating roster environment and requires flexibility to support service needs.
What You’ll Bring
You are a reliable and resilient security professional with excellent communication skills and a strong customer-focused approach. You remain calm under pressure and are confident responding to aggressive, distressed, or vulnerable individuals with empathy, professionalism, and sound judgement.
Essential Criteria
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Current NSW Security Licence 1A
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Certificate II in Security Operations
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Senior First Aid Certificate
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Current Class C Driver Licence (NSW eligible)
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Ability to work across a 24/7 rotating roster
To Be Successful in This Role, You Will Demonstrate
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Proven experience working within the security industry, ideally in healthcare or other high-pressure environments
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Strong customer service skills with the ability to perform duties with minimal supervision
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Proven ability to respond appropriately to challenging situations using de-escalation and conflict resolution techniques
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Confidence working both independently and collaboratively within a multidisciplinary team
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A sound understanding of security policies, procedures, and safe work practices
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Experience operating surveillance, CCTV, alarms, and electronic monitoring systems
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Excellent communication skills and the ability to remain calm under pressure while supporting staff, patients, and visitors in a professional manner
Why Join HNE?
Joining Hunter New England Local Health District means becoming part of a supportive and collaborative multidisciplinary team committed to delivering high-quality patient care within a dynamic perioperative environment.
We offer:
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A welcoming and team-focused workplace culture
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Structured orientation and hands-on training with experienced mentors
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Opportunities to learn and develop new skills in a fast-paced surgical setting
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Ongoing professional development and career progression opportunities within NSW Health
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Salary packaging options to help increase your take-home pay
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Access to Fitness Passport and Employee Assistance Program (EAP) services to support your health and wellbeing
If you are motivated, adaptable and looking to build a rewarding career within perioperative services, we would love to hear from you.
Apply now and become part of a team where every role makes a difference
Need more information?
Additional Information:
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An eligibility list will be created for future permanent part time and temporary part time vacancies.
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We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. by contacting SalaryPackagingPLUS! via [email protected] or 1300 40 25 23.
To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [email protected] for confidential support.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
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