Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.
The Senior Application and Integration Support Specialist is pivotal in supporting and enhancing the bank's internally maintained applications. An extensive knowledge of Dynamics CRM, MuleSoft, QRM, and Open Banking will be crucial in managing and resolving complex technical components, ensuring seamless integration and optimal performance. The role leads a small team, providing strategic oversight, guidance, and mentorship to ensure high standards of application support and integration.
Why join us
- We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 14% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.
What you will be doing
- Lead and support day‑to‑day application and integration support activities, including incident resolution, maintenance and system optimisation.
- Supervise and mentor team members, providing guidance, performance feedback and support aligned to capability development.
- Manage application support models, including break‑fix scenarios, integrations, infrastructure components and reporting solutions.
- Design, build and support system integrations and interfaces, contributing to both simple and complex integration solutions.
- Provide technical expertise and support across platforms such as Dynamics CRM, MuleSoft, QRM and Open Banking systems.
- Manage and resolve incidents and service requests, ensuring timely escalation, recovery and documentation.
- Collaborate with internal Level 3 teams, SMEs and external vendors to resolve issues and improve system performance.
- Support testing (UAT), change management and release activities, ensuring deployments align with governance and operational standards.
What you will bring
- Strong ability to manage service performance, ensuring service levels are met and issues are proactively identified and resolved.
- Clear and effective communication skills, able to engage and collaborate with both technical and non‑technical stakeholders.
- Demonstrated ability to manage multiple tasks, priorities and small projects, identifying and mitigating risks.
- High level of self‑awareness, recognising the limits of your expertise and seeking support where required.
- Extensive experience supporting end‑to‑end applications, with strong exposure to platforms such as Dynamics CRM, MuleSoft, QRM or Open Banking.
- Solid understanding of application support, integration and change management governance frameworks.
- Experience working with third‑party vendors and driving process optimisation through technology solutions.
- Strong stakeholder engagement and problem‑solving capability, with the ability to provide practical technical advice and operate effectively in dynamic environments (financial services experience highly regarded).
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.
By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.
Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.
