The Operations Manager, Employer Service Delivery leads the Authority’s employer-facing service, engagement and assurance functions to support scheme participation, compliance and service quality. The role provides strategic leadership across employer engagement, complex coverage and compliance matters, service planning, assurance and continuous improvement, ensuring employers are supported to understand and meet their obligations under the Long Service Benefits Portability Act 2018 and associated Regulations
About us
The Portable Long Service Authority (the Authority) is a self-funded statutory body established to administer the Long Service Benefits Portability Act 2018. The Act, together with the Long Service Benefits Portability Regulations 2020 provide a Portable Long Service Benefits Scheme. The Authority plays an important role in allowing workers in the community services, contract cleaning and security industries to build up long service benefits based on time in their industry rather than with a single employer. We foster an inclusive and collaborative culture that celebrates achievements and allows everyone to contribute to our success.
About the role
The Operations Manager, Employer Service Delivery leads employer-facing service, engagement and assurance functions to support scheme participation, compliance and service quality. The role provides strategic leadership across employer engagement, complex coverage and compliance matters, service planning, assurance, ensuring employers are supported to meet their obligations under the Long Service Benefits Portability Act 2018 and associated Regulations.
About you
As the Operations Manager you will have,
-
Demonstrated experience leading and influencing strategic stakeholders in regulatory, public sector or similarly complex service environment
-
Strong leadership capability, experience developing high-performing teams
-
Strong capability in managing competing priorities and driving accountability for quality, timeliness and outcomes
-
Proven ability to interpret and apply legislation, policy and operational frameworks to complex or disputed matters, exercising sound judgement, managing risk and making decisions
-
Highly developed written and verbal communication skills, with experience preparing briefs, recommendations, guidance and stakeholder communications on complex issues, and the ability to translate technical or regulatory information
-
Demonstrated experience leading service improvement, assurance, governance or change initiatives in a complex operations, including the use of data to improve processes and deliver measurable organisational outcomes
Why work at the Authority
-
Located in the heart of Bendigo, where you can enjoy a modern and collaborative working environment with open plan workspaces, fully equipped meeting rooms, and state-of-the-art facilities
-
We value work-life balance and offer hybrid working options, including two days of work from home per week
-
You can benefit from above award wages and annual salary increases under the Victorian Public Service Enterprise Agreement
-
Generous leave entitlements, along with paid study leave, paid parental leave, purchased leave and more
-
Learning and development opportunities, annual performance plans, public sector networking, along with on the job learning and development
-
Your well-being is important to us, which is why we offer a free and confidential Employee Assistance Program, as well as other health and well-being initiatives
How to apply
Please click the Apply button on this advertisement. Applications should include a resume and cover letter addressing the key selection criteria (Max. 1 page).
Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
We welcome applicants from a diverse range of backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, LGBTIQ, people with disability, as diversity and inclusion drives our success.
