In-Demand Customer success manager Jobs in Bendigo, Vic

Sales - Customer Operations Manager
Hazeldenes —Lockwood VIC
- Full-time
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14d
Dry Goods Manager
Coles Supermarkets —Bendigo VIC
- Full-time
- Leadership
- Employee stock purchase plan
- Parental leave
Sales Manager
Lowes Petroleum Service —Golden Square VIC
- Full-time
- CRM software
- Sales
- Microsoft Office
- Fuel card
- Employee assistance program
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6d
Concrete Plant Manager | Bendigo
Heidelberg Materials —Bendigo VIC
- Full-time
- Leadership
3d
Store Manager
Hairhouse —Bendigo VIC
- Leadership
- Employee discount
CONNOR- Retail Assistant, Bendigo, VIC
Connor Clothing —Bendigo VIC
Store Manager - Nick Scali Bendigo
Nick Scali —Bendigo VIC
- Full-time
- Sales
- Merchandising
Quick Apply
Delivery Driver Storeperson
PFD Food Services —Bendigo VIC
- Full-time
- Health insurance
- Gym membership
9d
Maintenance Supervisor (1st Shift)
Hazeldenes —Bendigo VIC
- Full-time
Quick Apply
14d
Financial Operations Accountant (12-Month Fixed-Term Contract)
Xpansiv —Bendigo VIC
- From $95,000 a year
- Contract
- Microsoft Excel
- Management
- Analysis skills
- On-the-job training
CONNOR- Retail Assistant, Bendigo, VIC
CONNOR —Bendigo VIC
Stores - Storeperson
Hazeldenes —Lockwood VIC
- Full-time
- Customer service
Quick Apply
Head Chef/ Chef Manager- Armidale
Compass Group Australia —Bendigo VIC
- Full-time
- Culinary experience
- Communication skills
Front of House
Boss Burger Co —Bendigo VIC
- Up to $33.19 an hour
- Part-time
- Serving
- Customer service
- In-person
- Employee discount
Quick Apply
Kitchen Staff
Boss Burger Co —Bendigo VIC
- Up to $33.19 an hour
- Part-time
- Serving
- Customer service
- Cooking
Quick Apply

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Dry Goods Manager
Coles Supermarkets —Bendigo VIC
Reporting to the Store Manager, you’ll have full accountability for the day-to-day running of the grocery department which consists of all our non-fresh…
Delivery Driver Storeperson
PFD Food Services —Bendigo VIC
We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health…
9d

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customer success manager jobs near bendigo, vic

Sales - Customer Operations Manager

Hazeldenes -
Lockwood VIC

Quick Apply

Job Details

Full-time
14 days ago

Full Job Description

PRIMARY OBJECTIVE
The Customer Operations Manager ensures the seamless execution of the Hazeldenes sales cycle—from order receipt to final delivery. This role provides high-level operational support to Major Account Managers (Woolworths, Coles, Aldi) and leads the internal Customer Operations Team which is responsible for the operational health of customer orders, requests and service outcomes. A primary focus is the proactive communication and coordination between Sales, Sales Operations, Warehouse and Logistics to deliver strong DIF/OTIF performance, clear customer communication, and seamless order execution for key customers ensuring Hazeldenes maintains its reputation for industry-leading service levels.

KEY RESPONSIBILITES
Leadership

Team Management: Responsible for employee management including but not limited to; conducting performance appraisals based on individual KPI targets, performance management and provide coaching and guidance to all team members. Recruitment as required.
Customer Relations: Lead your team to ensure strong relationships are built with our customers to understand their needs and ensure their success with Hazeldenes.
Chain of Responsibility (CoR): Ensure the customer service team understands and adheres to basic logistics compliance and documentation standards and understands the impacts certain decisions can
Continuous Improvement: Proactively review all functions within the scope of this role and recommend improved processes or solutions to ensure we are always delivering high quality frictionless customer outcomes business outcomes.

Customer Operations Coordination

Order Management: Oversee the accuracy of orders, Retail Customers may have portals that these are managed through. In week order tracking to provide the relevant Account Manger with detailed information to support customer interactions
Customer Data Entry and Administration: Support dedicated Account Managers by managing the administrative data changes that may need changing within our systems or report.
Shortage Management: In the event of production shortfalls, lead the communication strategy to redistribute stock fairly across retail and wholesale channels according to business priority provided. Communicate clearly these decisions/actions to the customer.
Delivery Troubleshooting: Act as the primary escalation point for daily logistics "friction," including vehicle delays, driver issues, or rejection at the customer’s DC.
Cross-Functional Communication: Provide real-time updates to the Sales Operations and Account Management teams regarding transport delays or shortages that impact key customers.
Claims Management: Oversee the investigation and resolution of delivery-related claims (e.g., temperature issues, transit damage) to identify root causes and prevent recurrence.

OH&S / Quality Systems

Work closely with the People and Performance Manager and Occupational Health and Safety Team to ensure all members of responsibility of this role are aware of safety requirements, both legislative and Hazeldene’s policies/procedures, to provide a safe workplace for our employee.
Maintain and support a superior safety and housekeeping program, including all timely communication initiatives
Promote the proactive reporting of workplace hazards identified during the course of work to the appropriate person, following standard operating procedures
Assist the OH&S Manager to implement Occupational Health and Safety, aiming to eliminate injuries
Responsible for performing a designated role in emergency events to ensure the continuity of Hazeldene’s services in the event of an emergency.

Disclaimer: The duties and responsibilities outlined above are not exhaustive and may change from time to time based on business needs. Employees may be required to perform additional tasks as directed by management.

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Refine Your Search

customer success manager jobs in bendigo, vic

Sales - Customer Operations Manager

Dry Goods Manager

Sales Manager

Concrete Plant Manager | Bendigo

Store Manager

CONNOR- Retail Assistant, Bendigo, VIC

Store Manager - Nick Scali Bendigo

Delivery Driver Storeperson

Maintenance Supervisor (1st Shift)

Financial Operations Accountant (12-Month Fixed-Term Contract)

CONNOR- Retail Assistant, Bendigo, VIC

Stores - Storeperson

Head Chef/ Chef Manager- Armidale

Front of House

Kitchen Staff

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