In-Demand Customer service coordinator Jobs in Bendigo, Vic

Service Coordinator
Farm and Diesel Mechanical Maintenance —Epsom VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
Quick Apply
8d
Administration Officer
La Trobe University —Bendigo VIC
- From $84,084 a year
- Full-time
- University
- Working with children
- Recruiting
7d
Stores - Inbound Goods Co-ordinator
Hazeldenes —Lockwood VIC
- Full-time
Quick Apply
6d

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Administration Officer
La Trobe University —Bendigo VIC
Completion of a degree without subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training.
From $84,084 a year
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We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or…
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Service Coordinator

Farm and Diesel Mechanical Maintenance
Epsom VIC

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
8 days ago

Qualifications

Management
Microsoft Office
Administrative experience
Construction
Communication skills
Time management

Full Job Description

Position Description – Service Coordinator

Position Summary

The Service Administrator / Workshop Coordinator is responsible for the efficient administration and coordination of the workshop, ensuring all service jobs are prepared, processed and completed accurately. This role supports the Workshop Manager by managing job documentation, scheduling preparation, technician administration and warranty documentation to ensure the workshop operates efficiently and delivers exceptional customer service.

Key Responsibilities

Workshop Administration

Prepare all workshop bookings and ensure all required information is available prior to work commencing.
Create and maintain accurate job cards.
Ensure customer information, machine details and service history are complete and accurate.
Coordinate the flow of paperwork between customers, technicians and management.
Monitor workshop schedules and assist with daily workflow planning.

Job Card & Documentation Management

Prepare job files before technicians begin work.
Ensure all job cards contain complete customer, machine and repair information.
Follow up outstanding paperwork with technicians.
Verify labour hours, parts and notes are accurately recorded.
Close completed job cards promptly and accurately.

Technician Timesheets

Collect, review and reconcile technician timesheets daily.
Ensure labour hours are correctly allocated to job cards.
Follow up missing or incorrect time entries.
Maintain accurate labour records for payroll and job costing.

Warranty Administration Support

Gather all documentation required for warranty claims.
Ensure technician reports, photos, labour records and parts information are complete.
Provide organised documentation to the Warranty Clerk for claim submission.
Assist in ensuring warranty requirements are met to maximise claim approval.

Workshop Coordination

Support the Workshop Manager with daily workshop operations.
Monitor outstanding jobs and follow up delays.
Assist with customer communication regarding service progress.
Coordinate with the Parts Department to ensure required parts are available.
Maintain organised workshop administration systems and records.

Customer Service

Answer customer enquiries regarding service bookings.
Schedule appointments and communicate service updates.
Ensure a professional and friendly customer experience.

General Administration

Maintain filing systems (electronic and paper).
Prepare reports as required.
Ensure service records are complete and compliant.
Assist with continuous improvement of workshop processes.

Skills & Experience

Essential

· Mechanical knowledge

Previous administration experience (service or workshop environment preferred).
Excellent organisational and time management skills.
Strong attention to detail.
Ability to prioritise multiple tasks.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office and workshop management software.
Ability to work effectively under pressure.

Desirable

Experience within agricultural, construction or heavy equipment industries.
Knowledge of warranty processes.
Understanding of workshop operations and service scheduling.

Personal Attributes

Highly organised and proactive.
Strong problem-solving ability.
Positive and professional attitude.
Team-oriented with excellent communication skills.
Able to work independently and take initiative.
Reliable and committed to maintaining high standards.

Key Performance Indicators (KPIs)

All workshop bookings prepared prior to scheduled service.
Job cards completed accurately and ready before work commences.
Technician timesheets collected and reconciled daily.
Warranty documentation supplied accurately and on time.
Minimal delays due to missing administration.
Accurate labour allocation and job costing.
Strong support provided to the Workshop Manager, contributing to efficient workshop productivity and customer satisfaction.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

Quick Apply

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customer service coordinator jobs in bendigo, vic

Service Coordinator

Administration Officer

Stores - Inbound Goods Co-ordinator

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