ob Title: Home Care Recruitment Team Leader
Reporting to: National Program Manager
State: Victoria
Position Summary:
We are seeking a dynamic and experienced Support at Home Recruitment Team Leader to spearhead our recruitment and service delivery initiatives across a diverse portfolio of home care services. The successful candidate will be a hands-on leader with a minimum of 3 years of comprehensive experience in the home care sector, demonstrating a proven track record in service delivery, staff recruitment, training, client acquisition, intake assessment, and the strategic deployment of support workers.
This pivotal role will oversee four distinct service delivery accounts: general Support at Home, veteran home care, the Commonwealth Home Support Programme (CHSP), and brokerage services. The ideal candidate will possess an in-depth understanding of the unique requirements and operational nuances of each of these programs and will be responsible for ensuring the delivery of high-quality, person-centered care while driving the growth and development of our dedicated team of support workers.
Key Responsibilities:
Leadership and Team Management:
- Lead, mentor, and motivate a team of recruitment and administrative staff to achieve and exceed key performance indicators.
- Develop and implement innovative recruitment strategies to attract and retain a high-caliber team of support workers.
- Oversee the end-to-end recruitment process, from sourcing and interviewing to onboarding and induction.
- Design and deliver comprehensive training programs for new and existing staff, covering all aspects of service delivery, client communication, and systems use.
- Foster a positive and collaborative team culture that aligns with the organization's values and commitment to quality care.
Service Delivery and Client Management:
- Recruitment of qualified Staff and Support worker, 360 recruitment
- Manage the full lifecycle of private and package-funded home care clients, from initial inquiry and intake assessment to the development and implementation of individualized care plans.
- Ensure all services are delivered in accordance with the Aged Care Quality Standards and other relevant legislation.
- Drive client acquisition through effective marketing, networking, and relationship building with key stakeholders.
- Demonstrate a thorough understanding of the Department of Veterans' Affairs (DVA) programs and funding streams.
- Oversee the intake and assessment process for veterans, ensuring their specific needs and preferences are met.
- Liaise with DVA, ex-service organizations, and other relevant bodies to promote services and ensure seamless care coordination for veterans.
- Manage the delivery of CHSP-funded services, focusing on wellness, reablement, and restorative care.
- Ensure compliance with all CHSP guidelines and reporting requirements.
- Develop and maintain strong relationships with Regional Assessment Services (RAS) and other referral agencies.
- Manage relationships with other home care providers, acting as a reliable and efficient brokerage partner.
- Ensure the timely and appropriate deployment of our support workers to meet the needs of brokered clients.
- Negotiate and manage brokerage agreements to ensure mutually beneficial partnerships.
Operational Management:
- Oversee the efficient and effective deployment of support workers across all four service delivery accounts, ensuring optimal client-staff matching and continuity of care.
- Conduct regular audits and quality assurance checks to maintain high standards of service delivery and compliance.
- Contribute to the development and implementation of policies and procedures to enhance operational efficiency and mitigate risk.
- Manage client and staff feedback and complaints in a timely and professional manner, implementing continuous improvement strategies as required.
Qualifications and Experience:
- Minimum of three (3) years of direct, hands-on experience in the Australian home care sector.
- Adance Diploma or Bachelor's Degree required
- Demonstrated experience in a leadership or senior coordination role within a home care environment.
- Proven experience in all facets of the role, including:
- Community service delivery and coordination.
- End-to-end recruitment of care staff.
- Development and delivery of training programs.
- Successful client acquisition and business development.
- Conducting comprehensive intake assessments and care planning.
- Strategic deployment and management of support workers.
- In-depth knowledge and practical experience working with a variety of funding models, including private funding, Support at Home, the Department of Veterans' Affairs (DVA), the Commonwealth Home Support Programme (CHSP), and brokerage arrangements.
- Strong understanding of the Aged Care Quality Standards and other relevant industry legislation.
- Excellent communication, interpersonal, and leadership skills.
- Tertiary qualifications in a relevant field (e.g., Community Services, Health Management, Business) are highly desirable.
- A current valid driver's license and access to a reliable vehicle.
- A satisfactory National Police Check.
Pay: $74,000.00 – $80,000.00 per year
Work Location: In person
