Rydges Newcastle is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About the Role
This role supports the delivery of exceptional guest experiences while contributing to our broader goals of growing revenue above market, maximising assets, and driving business transformation. You will be part of a team that embraces empowerment, innovation, and community, creating meaningful connections with guests and supporting the continued success of the hotel.
Key Responsibilities:
- Deliver high quality food and beverage service with strong product knowledge.
- Supervise daily buffet breakfast service
- Ensure food quality, presentation and timely replenishment
- Monitor cleanliness and hygiene standards
- Coordinate between service and kitchen teams
- Handle guest requests and complaints
- Ensure correct setup and breakdown of breakfast areas
- Oversee conference and events setup according to event orders
- Review function sheets / BEOs and communicate requirements to team
- Ensure AV equipment, seating layouts are ready
- Coordinate meet and greets with clients, event planners and internal departments
- Supervise service during events (tea and coffee, lunches and breakouts)
- Troubleshoot issues in real time during events
- Support, train, and supervise junior team members.
- Manage rosters, timesheets, and daily service operations.
- Maintain a clean, safe, and compliant work environment.
- Follow all WH&S, cashiering, and operational procedures.
- Complete opening/closing duties and assist other outlets when required.
Skills & Experience:
- Strong guest service focus and professional presentation
- Attention to detail and sound understanding of the guests needs
- A background in conference and events preferred
- Solid food and beverage knowledge, including drink preparation and barista trainined
- Experience supervising or training staff
- Clean, tidy and well organised
- Ability to manage rosters and maintain operational standards.
- Reliable, proactive, and comfortable in a fast paced environment.
Benefits & Perks:
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
Join Rydges Newcastle and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
