In-Demand Customer relationship specialist canberra Jobs in Belconnen Act

Customer Relationship Specialist - Canberra
Bank of Queensland —Canberra ACT
- Full-time
- Customer service
- Parental leave
- Employee assistance program
Customer Service Officer - Part-Time
Metcash —Fyshwick ACT
- Part-time
- Microsoft Excel
- Administrative experience
- Warehouse
- Annual leave
- Parental leave
3h
E2E Business & System Support Officer
Evoenergy —Greenway ACT
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Gym membership
1d
Agile Project Manager - ACT
Canon —Canberra ACT
- Hybrid work
- Management
- Microsoft Office
- Communication skills
4d
Massage Therapist - Remedial/ Relaxation
Massage for Health and Baby and Bump Massage —Belconnen ACT
- $50 - $70 an hour
- Part-time
- Anatomy knowledge
- Customer service
- Clinic
Quick Apply
10d
Head of Service Integration
Kinetic IT —Canberra ACT
- Full-time
- Sales
- Employee assistance program
- Employee discount
Client Executive - Government Cyber Workforce Solutions
Thales —Deakin ACT
- Full-time
- Hybrid work
- Recruiting
- In-person
- Parental leave
Practice Manager | Evans & McMahon Tuggeranong/Canberra
George and Matilda —Tuggeranong Dc ACT
- Full-time
- Laboratory
- Customer service
- Leadership
- Opportunities for advancement
Quick Apply
IIS Platforms Facilities Manager
CSIRO —Canberra ACT
- $135,571 - $158,863 a year
- Part-time
- Management
- Engineering
- Research
Mobile Lending Specialist
Beyond Bank Australia —Canberra ACT
- $112,000 - $125,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Employee discount
Quick Apply
Account Executive - Canberra
Cisco Systems —Canberra ACT
- Full-time
- Presentation skills
- Negotiation
14d
Desktop Engineer - Canberra
NTT —Canberra ACT
- Urgently hiring
- Customer service
- Communication skills
Quick Apply
8d
Networking Territory Manager
Hewlett Packard Enterprise —Canberra ACT
- Full-time
- Sales
- Bachelor's degree
- No degree
Head of Cloud and Infrastructure
Kinetic IT —Canberra ACT
- Full-time
- Sales
- Employee assistance program
- Employee discount
Principal Consultant
Macquarie Technology Group —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Presentation skills
- AI
Quick Apply
1d
Registered Nurse (Case Management)
Procare Group —Canberra ACT
- Full-time
- Hybrid work
- Communication skills
- Time management
- Parental leave
- Employee assistance program
AWS Amazon Connect Engineer
Accenture —Canberra ACT
- Full-time
- AWS
- Scripting
- AI
Plant Team Leader - Concrete
Boral —Canberra ACT
- Overtime
- Supervising experience
- Construction experience
- Leadership
ICT Systems Engineer
Calexi —Canberra ACT
- $120,000 - $160,000 a year
- Full-time
- Azure
- Engineering
- Systems design
Quick Apply
Account Executive | Federal Government
Salesforce —Canberra ACT
- Full-time
- Salesforce
- AI
- Parental leave

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Customer Relationship Specialist - Canberra

Bank of Queensland -
Canberra ACT

Apply Now

Job Details

Full-time

Benefits

Parental leave
Employee assistance program
Salary packaging
Insurance services

Qualifications

Customer service

Full Job Description

About the Role

As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Canning Vale branch.

You’ll work closely with the Branch Manager and a supportive team to deliver exceptional service by identifying and responding to customers’ financial needs.

Your day-to-day will involve engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions. You’ll manage loan maintenance requests such as top-ups, pricing adjustments, and variations, ensuring a smooth and transparent experience for the customer.

You’ll also play a key role in identifying opportunities for referrals to specialist teams, including Home Lending and Business Banking, to ensure customers receive the most comprehensive support. As part of your proactive rhythm, you’ll maintain regular contact with new and existing customers, manage leads, and book appointments to deepen relationships and drive retention.

In addition to customer-facing responsibilities, you’ll support the development of your team by coaching Customer Service Officers on quality conversations, lead identification, and service excellence.

You’ll also champion digital banking tools, helping customers build confidence in managing their finances online.

This role is a launchpad for a future in lending, with structured training in lending fundamentals and a clear pathway toward becoming a Lending Specialist.

About You

You’re a confident communicator with a genuine passion for helping people.

You’ll thrive in this role bringing previous experience in customer service, ideally within banking or financial services. Exposure to consumer lending is a plus.

You approach challenges with a proactive, solutions-focused mindset and a “can-do” attitude.

Your attention to detail and ability to navigate financial systems with ease will help you succeed, along with a collaborative spirit and a drive to go above and beyond for customers and colleagues.

Most importantly, you’ll be part of a transformation journey that’s reshaping the future of banking.

If you're ready to dive in and make a real impact, we’d love to hear from you!

About us

BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our perks

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:

Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!

How to apply

To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please no agency applications.

Apply Now

Refine Your Search

customer relationship specialist canberra jobs in belconnen act

Customer Relationship Specialist - Canberra

Customer Service Officer - Part-Time

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Agile Project Manager - ACT

Massage Therapist - Remedial/ Relaxation

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Account Executive - Canberra

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Account Executive | Federal Government

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