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Assistant Manager
ADRA Australia —Logan City QLD
- Part-time
- Salesforce
- Administrative experience
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Assistant Manager

ADRA Australia -
Logan City QLD

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Job Details

Part-time

Qualifications

Salesforce
Administrative experience
Supervising experience
Organisational skills

Full Job Description

ADRA Australia
Assistant Manager
Commitment: Part-Time, 24 hours per week, Maximum Term (1 year)
Location: Logan Central, QLD

About the role
We are seeking a part-time Assistant Manager to join our team at ADRA Logan Community Centre.
You will be part of an experienced and fun team that is focused on serving the community.

This role encompasses two areas of responsibility:
The Assistant Manager works alongside the Centre Manager to ensure that all community services
align with ADRA’s mission and strategic direction, responding effectively to the current and emerging
needs of individuals and families in the Logan region. The role includes overseeing the recruitment,
induction and ongoing management of volunteers across the Logan Community Centre and Op Shop.
In addition, the Assistant Manager is responsible for supervising the Emergency Relief program and
ensuring year compliance with Work Health and Safety (WHS) and Food Safety policies throughout all
centre operations.

Services offered by the ADRA Logan Community Centre include (but not limited to) the provision of
food (food parcels as well as a weekly soup kitchen), clothing, furniture, emergency relief and
assistance to those in need and also those suffering the effects of relocation because of domestic
violence. Services also include an Op Shop as well as running nationally recognised accredited courses
and community training courses.

You will be responsible for living out our values of Connected, Courageous and Compassionate in all
interactions with the team, volunteers and trainees. You are a people person and thrive in
communicating with others, while being able to work efficiently, accurately, professionally and in a
timely manner to provide a best-in-class assistance to the Centre Manager as well as to the Centre as
a whole.

You must have the legal right to live and work in Australia at time of application.

The Job Description for the role and the Employment Application Form are included at the end of this
document.

About ADRA Australia
The Adventist Development and Relief Agency (ADRA) is the official humanitarian agency of the
Seventh-day Adventist Church. As part of the global ADRA network which reaches into more than 120
countries, we are motivated by our faith, to enable people and communities in Australia, New Zealand,
the South Pacific, Asia and Africa to improve their health and livelihoods and assist people to prepare
for and recover from disasters around the world.

ADRA Australia holds full accreditation with the Australian Government Department of Foreign Affairs
and Trade and is a member of the Australian Council for International Development (ACFID) and the
Australian Council for Social Services (ACOSS).
Our Values - We conduct our work by being:
Connected - working collaboratively for the best outcome for those living in poverty or distress.
Courageous - persevering through challenging situations.
Compassionate – empathising with the communities we work with and with each other.

Adventist Development and Relief Agency Australia Ltd ADRA Australia ABN 85 109 435 618
Street Address 146 Fox Valley Rd, Wahroonga NSW 2076 Phone +61 2 9489 5488 Web www.adra.org.au
Postal Address PO Box 129, Wahroonga NSW 2076 Toll Free 1800 242 372

About the ADRA Logan Community Centre team
The ADRA Logan Community Centre team is part of the National Programs Team. The Assistant
Manager is appointed by the ADRA Australia ADCOM and reports to the ADRA Logan Community
Centre Manager and ultimately to the National Programs Director.

The ADRA Logan Community Centre team works collaboratively with the following units:

 Emergency Management
 Finance/IT
 International Programs
 People & Culture
 Supporter Engagement

Selection Criteria
Essential

1. Commitment to the purpose of ADRA, and to the achievement of our overall strategy and
priorities with demonstration of our ADRA values and desired team culture lived out in all
aspects of work practice.

2. Willingness to work within a Christian ethos with conduct that is respectful of the beliefs and
practices of the Seventh-day Adventist Church when in the workplace or otherwise
representing ADRA Australia.

3. Excellent communication (written and verbal), interpersonal skills and cultural competence,
with the ability to interact well with people from various backgrounds and ages.

4. Demonstrated experience coordinating, supporting and guiding volunteers, including
recruitment, screening, induction and day-to-day supervision.

5. Understanding of community services, social justice principles and client-centred practice,
with a passion for supporting vulnerable individuals and strengthening community
wellbeing.

6. Confidence in data management using various software programs.
7. High level of organisational, administrative and time-management skills, with the ability to

manage competing priorities in a busy community-service environment.
8. Relevant education and proven experience with skills and abilities in supervision, instruction

and sharing relevant information.
9. Ability to uphold and implement organisational policies and procedures, ensuring high

standards of service delivery, professionalism and compliance across all community centre
operations.

Desirable

1. Experience in office administration and humanitarian work, including maintaining CRM
records (ideally Salesforce), and using platforms such as Square, Redicase and Microsoft
Teams.

2. Demonstrated ability to contribute to continuous improvement, ensuring processes and
procedures are fit-for-purpose and compliant with overarching protocols.

3. Agile, flexible and adaptable to change in a busy and challenging environment.

Key Competencies
 Working with People

Demonstrates an interest in and understanding of others; Adapts to the team and builds team
spirit; Recognises and rewards the contribution of others; Listens, consults others and
communicates proactively; Supports and cares for others; Develops and openly
communicates self-insight.

2
ADRA Australia
Candidate Information Pack – Assistant Manager

 Relating and Networking
Establishes good relationships with colleagues; Builds wide and effective networks of contacts
inside and outside the organisation; Relates well to people at all levels; Uses humour
appropriately to enhance relationships with others.

 Planning and Organising
Sets clearly defined objectives; Plans activities and projects well in advance and takes
account of possible changing circumstances; Manages time effectively; Identifies and
organises resources needed to accomplish tasks; Monitors performance against deadlines
and milestones.

 Coping with Pressure & Setbacks
Maintains a positive outlook at work; works productively in a pressurized environment; keeps
emotions under control during difficult situations; handles criticism well and learns from it;
balances the demands of a work life and a personal life.

Other Requirements
 At the time of application, the successful applicant will already have the legal right to live and

work in Australia.
 Be able to work in person in our Logan Central office.
 Commitment to abide by the ADRA Australia Code of Conduct and organisational policies and

procedures. A copy of relevant policies is available on request.
 ADRA Australia takes the prevention of sexual misconduct, harassment, and child protection

seriously and screens applicants for suitability. The successful applicant will be required to
obtain a police check for each country in which the individual has lived for 12 months or longer
over the last five years, and for the individual’s country of citizenship (including dual
citizenship holders). The successful applicant will need to provide their consent to a criminal
record check. ADRA Australia recognises that in limited instances it may prove impossible to
obtain a reliable criminal record check. In such circumstances a statutory declaration outlining
efforts made to obtain foreign police check and disclosing any charges and spent convictions
may be accepted.

 Applicants will be requested to disclose whether they have had a substantiated Sexual
Exploitation Abuse or Harassment claim of any nature made against them in Australia, New
Zealand or overseas. This is included in the Employment Application Form.

How to Apply
To apply, candidates should address the selection criteria in their application letter providing examples
of past experiences and qualifications. There is no closing date, however we will be interviewing
suitable candidates as they apply. Please forward your application letter, resume and the Employment
Application form along with the names of three work related referees to: [email protected]

If you have questions or need further information, please contact:
Olivia Olsen,
HR Assistant for ADRA Australia,
Phone +61 2 9473 9525 or email [email protected].

ADRA Australia is an inclusive and Equal Employment Opportunity (EEO) employer.

The appointing body reserves the right to fill this position at its discretion and to close applications
early.

3
ADRA Australia
Candidate Information Pack – Assistant Manager

Position Title: Assistant Manager Full / Part Time: Part-Time, 24 hours per week (1 Year max term contract)
Connected Department: ADRA Community Centre (Logan) Revised Date: February 2026
Courageous Reports To: Centre Manager

Compassionate Team Supervision: Volunteers

Purpose of Position:

This role encompasses two areas of responsibility:
The Assistant Manager works with the Centre Manager to ensure that community services are consistent with ADRA’s mission and strategic plan to meet current and emerging needs of
individuals and families in the Logan area. The Assistant Manager is responsible for the recruitment, induction and management of Logan Community Centre and Op Shop volunteers. The
assistant manager oversees the emergency relief service and ensures that WHS and Food Safety policies are adhered to across the centre operations.

Behavioural Expectations:

ADRA Australia Code of Conduct and related policies. It is expected that the assistant manager will demonstrate, promote and maintain a safe work environment that values confidentiality,
punctuality, humanity, impartiality, justice, independence, compassion, credibility, collaboration, commitment, creativity, openness, sacredness of life, unity, peace, forgiveness, integrity,
honesty, and transparency.

Key Competencies:

Leadership, collaboration, initiative, problem solving, flexibility, interpersonal and organisational skills.

ADRA Competencies: 2.1 Working with People, 3.1 Relating & Networking, 6.1 Planning and Organising, 7.2 Coping with Pressure and Setbacks

Key Responsibilities: The things that the person needs to be responsible for to successfully fulfil the obligations of this position.

Area of Responsibility Actions / Tasks / Objectives Measures of Success / KPI’s
Groupings or areas of responsibility What must be done in this area How job performance will be measured

STRATEGY  Participate in the development of the community centre’s vision and strategy Six monthly review and consultation when significant
and support its implementation, under the direction of the Centre Manager. changes in direction are contemplated

MANAGEMENT  Provide administrative support to the Centre Manager as requested.  100% of administrative tasks completed within agreed
 Coordinate and provide guidance to the community centre and op shop timeframe.

volunteers in their daily activities.  Volunteers share that they have clear direction and feel
 Coordinate recruitment, registration, screening and induction of new supported to carry out their roles.

volunteers, under the direction of the Centre Manager.  Formal, informal and ad hoc reporting confirms the viability
 Represent ADRA correctly when dealing with members of the public, of services and staffing

employers, government, and community agencies.  100% of volunteers are screened, registered through
 Ensure that all queries and complaints are always handled promptly and Salesforce and have completed induction prior to

professionally. commencement.
 Maintain high standards of operation in accordance with ADRA’s policies and  Random checks find no outdated information on digital

procedures.. platforms
 Professionalism is always maintained with no complaints

regarding representation.

4
ADRA Australia Job Description – Assistant Manager

 Ensure that volunteers perform their duties and work in harmony with the  Complaints are dealt with promptly and professionally.
Mission and Values of ADRA Australia and the Seventh-day Adventist Church Random checks indicate high level of volunteer knowledge
and ensure compliance with all policies and procedures. of industry standards, relevant policies and church values.
No complaints or reports of non-compliance.

CLIENTS / VOLUNTEERS / STAFF  Provide administrative support within the Emergency Relief program,  100% of client intake records completed accurately and including client intake appointment scheduling, enquiries, referrals and enquiries responded to in a timely manner.
correspondence.  Centre is well organised with none or few substantiated

 Coordinate food service operations including procurement, stock complaints received.
management and ensuring compliance with all food safety requirements.  100% success rate in council inspections.

 Work to maintain a workplace culture (ethos) that fosters positive aspirations  Evidence of staff care and compassion for clients
and attitudes to ensure that both clients feel supported, empowered and
valued

WORK HEALTH AND SAFETY  Work with Centre volunteers, staff and clients to provide a safe environment,  100% of WHS quarterly inspections are completed each year consulting as needed on WHS issues and 100% of incidents reported promptly following incidents
 Ensure all equipment used is suitable for the intended purpose and meet via Salesforce.

safety requirements  An up-to-date risk assessment is maintained and kept on
 Support manager in delivering adequate training so that operations are file.

conducted safely  Work health and safety guidelines are implemented.
 Investigate and rectify any risks to health and safety  WHS is discussed as a regular agenda item at monthly staff
 Report and record all incidents and carry out an investigation as required meetings.
 Inform the manager promptly of relevant health and safety issues  Quarterly WHS policy refresher training is delivered to staff

and volunteers.

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