In-Demand Customer experience specialist Jobs in Baringa Qld

Team Leader Recoveries
Auto & General Holdings —Kawana Waters QLD
- Management
- Customer service
- Data analysis skills
- Parental leave
- Gym membership
Quick Apply
Retail Assistant | Caloundra
Specsavers Pty. Ltd. —Caloundra QLD
- $53,000 a year
- Full-time
- Customer service
- Paid training
Customer Service and Sales Coordinator
Sunshine Coast Patio Specialists —Nambour QLD
- $28 - $35 an hour
- Part-time
- Sales
- Customer service
- Salesforce
Quick Apply
5d
Senior Manager Conversational AI
Auto & General Holdings —Kawana Waters QLD
- Management
- Financial services
- AI
- Parental leave
- Gym membership
Quick Apply
12d
Customer Service Specialist
Kilcoy Pastoral Company —Birtinya QLD
- Sales
- Customer service
- ERP systems
10d
Customer Service Specialist
Kilcoy Global Foods —Birtinya QLD
- Sales
- Customer service
- ERP systems
10d
Optical Assistant - Beerwah
Specsavers Pty. Ltd. —Beerwah QLD
- Part-time
- Customer service
- Paid training
CASUAL SALES ASSISTANT - SUNSHINE PLAZA
Shaver Shop —Maroochydore QLD
- Weekend availability
- Sales
- Customer service
- POS
- Employee discount
Quick Apply
8d
Client Care Representative
Animal Emergency Australia —Tanawha QLD
- From $34.24 an hour
- Weekend availability
- Customer service
- Organisational skills
- Communication skills
- Employee assistance program
Christmas Casual Sales Assistant | Angus & Coote Kawana Waters
Angus & Coote —Buddina QLD
- $34.89 an hour
- Weekend availability
- Sales
- Customer service
- On-the-job training
Quick Apply
10d
Conversational AI Technical Specialist
Auto & General Holdings —Birtinya QLD
- CRM software
- Analysis skills
- Software development
- Parental leave
- Gym membership
Quick Apply
12d
Team Member - Casual
Officeworks —Warana QLD
- Weekend availability
- Employee assistance program
10d
Retail Sales Assistant - Part-Time - Caloundra
Nutrition Warehouse —Caloundra QLD
- Part-time
- Sales
- Warehouse
- Communication skills
- Profit sharing
8d
Digital Services Specialist
Sunshine Coast Council —Maroochydore QLD
- $91,000 - $97,000 a year
- Full-time
- Remote
- Administrative experience
- No degree
- Communication skills
- Employee assistance program
10d
Optical Dispenser - Beerwah
Specsavers Pty. Ltd. —Beerwah QLD
- Part-time
- Customer service
- Paid training
Desktop Support Officer
Axiom Technologies —Sunshine Coast QLD
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
11d
Area Manager
4WD SUPACENTRE —Aroona QLD
- Full-time
- Sales
- Leadership
- Communication skills
Quick Apply
5d
Sales Executive
WIN Network —Maroochydore QLD
- Full-time
- Sales
- Time management
- Employee assistance program
Part Time Sales Assistant | Angus & Coote Kawana Waters
Angus & Coote —Buddina QLD
- Part-time
- Sales
- Customer service
- Employee discount
Quick Apply
Customer Banking Specialist - Maryborough Branch
Commonwealth Bank —Sunshine Coast QLD
- Part-time
- Hospitality
- Financial services
- Communication skills
2d

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Team Leader Recoveries

Auto & General Holdings -
Kawana Waters QLD

Quick Apply

Job Details

Permanent

Benefits

Parental leave
Gym membership
Paid volunteer leave
Insurance services

Qualifications

Management
Customer service
Data analysis skills

Full Job Description

Ready to lead a high performing team that makes a real difference?

We're looking for a dynamic Team Leader to join our Recoveries team at our Kawana Edge office. This is your chance to lead a dedicated group of Consultants who are passionate about delivering exceptional outcomes.

What you'll be doing:

You'll inspire and guide a team of focused recoveries specialists who pride themselves on getting results. Every day, you'll balance the needs of our clients and our business, ensuring outstanding service for all stakeholders. Success in this role means hitting the sweet spot between speed, quality, and cost-effectiveness. You will deliver timely, high-quality outcomes while keeping one eye firmly on the budget.

Why this role matters:

This isn't just about managing processes, it's about leading people who take pride in their work and making sure every recovery delivers value. If you thrive on creating a service-focused culture and love seeing your team succeed, this could be your next career move.

Responsibilities

Delivering superior financial, service and effectiveness outcomes in line with key performance indicators and overall department and company objectives
Coach, train and mentor direct reports using technical expertise to pursue saving opportunities
Conduct regular, ad hoc and monthly performance reviews with direct reports to ensure alignment with goals and overall objectives are being met
Develop and implement processes to ensure maximum saving potential is recognised within the team, using technical knowledge and file management skills to create fair and prompt outcomes for all parties
Provide technical recovery claims advice and assistance to all team members
Review and sign off on claim decisions and recovery write off outside of teams authority limits
Participate and support peer leadership group in decision making and resource allocation across the claims department
Review and report on department results and trends to outline the ongoing performance of the Recoveries portfolio
Review, research and make recommendations regarding additional tools and resources required to improve effectiveness and performance of the team

What are we looking for?

Strong recoveries or claims management experience
A proactive and energetic approach to help drive the business forward
Demonstrated ability to develop, coach and train staff
Have the desire to expand your knowledge and skills across different facets of motor insurance
Proven ability to provide data analysis with strong written verbal communications skills
The ability to maintain strong relationships with internal & external stakeholders
Excellent customer service skills
Solid understanding of liability and relevant insurance laws
Demonstrated financial and KPI performance
Strong negotiation and conflict resolution
Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

The benefits of working at A&G

Location – This role is based at our Kawana Office..
Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
Grow with us - we’ve got learning and professional development opportunities to suit everyone.
Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Quick Apply

Refine Your Search

customer experience specialist jobs in baringa qld

Team Leader Recoveries

Retail Assistant | Caloundra

Customer Service and Sales Coordinator

Senior Manager Conversational AI

Customer Service Specialist

Customer Service Specialist

Optical Assistant - Beerwah

CASUAL SALES ASSISTANT - SUNSHINE PLAZA

Client Care Representative

Christmas Casual Sales Assistant | Angus & Coote Kawana Waters

Conversational AI Technical Specialist

Team Member - Casual

Retail Sales Assistant - Part-Time - Caloundra

Digital Services Specialist

Optical Dispenser - Beerwah

Desktop Support Officer

Area Manager

Sales Executive

Part Time Sales Assistant | Angus & Coote Kawana Waters

Customer Banking Specialist - Maryborough Branch

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