In-Demand Director of customer success Jobs in Barangaroo Nsw

Director, Customer Success, CX
Nice —Sydney NSW
- Communication skills
Sr. Director, Enterprise Customer Success & Services, APJ
DocuSign —Sydney NSW
- Hybrid work
- Management
- Bachelor's degree
- Budgeting
7d
Senior Director, Customer Success
Telus Health —Sydney NSW
- Full-time
- Remote
- CRM software
- Management
- Marketing
- Disability insurance
- Employee assistance program
13d
Administrative Support Officer
Department of Customer Service —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Hybrid work
- Annual leave
9d
Associate Director Centre of Excellence
Department of Customer Service —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Employee assistance program
- Gym membership
2d
Billing and Portfolio Contract Administrator
3E Advantage Pty Limited —North Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Customer service
- Microsoft Office
- Finance
Quick Apply
Partnerships Specialist
Sleek —Sydney NSW
- $85,000 - $120,000 a year
- Full-time
- Hybrid work
- AI
- Annual leave
- Work from home
Quick Apply
Director of Sales, ANZ
Timescapes —Sydney NSW
- $300,000 - $350,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Construction
- Parental leave
- Employee assistance program
Quick Apply
Executive Officer
Department of Customer Service —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Leadership
- Employee assistance program
- Gym membership
Mid-Market Account Executive (Employee Engagement Consultant)
Reward Gateway —Sydney NSW
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick Apply
Senior Director, Global Professional Services Operations & Strategy
Genesys —Sydney NSW
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Partnerships Director, ANZ
Thomson Reuters —Pyrmont NSW
- Full-time
- Hybrid work
- Sales
- ERP systems
- Office
- Tuition reimbursement
- Work from home
Sales Executive (B2B Events)
Business Show Media ltd —Newtown NSW
- $56,000 - $60,000 a year
- Full-time
- Sales
- Business development
- In-person
Quick Apply
Administration Support Officer
Department of Customer Service —Sydney NSW
- $84,659 - $92,701 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Case management
8d
Director of Sales & Marketing
25hours Hotels —Sydney NSW
- Full-time
- Marketing
Quick Apply
Senior Director, Services Delivery ANZ
Snowflake —Barangaroo NSW
- Presentation skills
- AI
- Leadership
14d
Sales and Service Support Administrator, Sydney Trust Flagship
Hermès Paris —Sydney NSW
- Full-time
- Sales
- Communication skills
Director, Customer Success
SafetyCulture —Sydney NSW
- Full-time
- Sales
- Analysis skills
- AI
- Parental leave
- Employee assistance program
Sr. Manager, Customer Enablement (APJ)
Databricks —Sydney NSW
- Management
- Sales
- English
12d
Senior Coordinator Operations
Department of Customer Service —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Cleaning
9d

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Director, Customer Success, CX

Nice -
Sydney NSW

Apply Now

Job Details

Qualifications

Sales pipeline
Communication skills

Full Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Director, Customer Success

(Enterprise & Regulated Markets)

What’s the role about?

At NiCE, customer success at scale means more than adoption, it means repeatable, customer focused outcomes across complex enterprise and regulated environments.

We are looking for a Director, Customer Success to design, lead, and embed the operating model that turns signed into successful. This role owns the frameworks, governance, and cross‑functional alignment that ensure customers and partners can consistently deploy, adopt, and realise value from NiCE’s Interaction Analytics, Workforce Management, and broader CX platform.

This is a senior role that sits at the intersection of Services, Partners, Delivery, and Product. You will operate comfortably as both:

A strategic leader defining the success model, metrics, and cadence, and
A hands‑on executive operator engaging in discovery, workshops, delivery governance, and senior customer and partner conversations when it matters most.

How you’ll make an impact

Own the success operating model

Define and evolve NiCE’s APAC enterprise customer success framework, covering onboarding, deployment readiness, time‑to‑value, adoption, and handover to value realisation.
Establish clear implementation pathways across direct, partner‑led, and hybrid delivery models.
Design and run the operating model for enterprise and regulated customers, including:

- Partner segmentation and role clarity
- Deployment readiness and standards
- Enablement pathways, playbooks, and delivery assets

Work closely with GSIs, consultancies, niche delivery partners, and technology partners to reduce delivery risk and accelerate adoption.
Own performance visibility, including scorecards, readiness indicators, delivery health, and adoption outcomes.

Drive success and adoption

Establish value‑led success planning: outcomes mapping, stakeholder alignment, and measurable success criteria.
Sponsor and facilitate executive‑level workshops, QBRs, and operating model sessions with customers and partners.
Ensure tight feedback loops between Product, Sales, Services, and Support to remove friction and improve outcomes.

Provide governance, cadence, and escalation

Set the operational rhythm for enterprise success: planning cadence, exec reporting, and escalation paths.
Act as a senior escalation point for complex accounts, delivery challenges, or partner misalignment.
Ensure consistent execution discipline across regions and delivery models.

Influence growth and expansion

Partner with sales and partner team to support pipeline and expansion motions, ensuring success and adoption underpin growth.
Provide structured insight into adoption, readiness, and delivery risk to support informed commercial decisions.
Represent the voice of the customer internally to influence roadmap, packaging, and go‑to‑market strategy.

What you’ll bring

Experience & background

Extensive experience in Customer Success, Delivery, Consulting, or Partner‑led roles within enterprise SaaS, CX, analytics, or regulated technology environments.
Proven experience designing and running customer success or partner operating models, not just managing accounts.
Strong background working with enterprise and regulated customers, including complex stakeholders and governance.
Demonstrated success supporting or enabling delivery and scale (GSIs, consultancies, resellers, delivery partners).

Leadership & execution

Comfortable operating as a senior individual contributor (discovery, workshops, exec conversations).
Equally strong as a leader, setting direction, defining metrics, establishing cadence, and driving accountability.
Ability to navigate and influence matrixed, global organisations.

Commercial & analytical strength

Strong commercial acumen, with experience supporting pipeline, expansion, and long‑term account value.
Data‑driven mindset with the ability to build scorecards, dashboards, and performance visibility across adoption, readiness, and outcomes.

Communication & presence

Executive‑level communication skills, able to engage credibly with customer, partner, and internal leadership.
Able to translate complex platforms and data into clear, outcome‑focused narratives.

You’ll stand out if you also have

Experience across multiple CX or contact‑centre platforms (Interaction Analytics, WFM, QM, Automation, etc.).
Background in change management, operating model design, or enterprise transformation.
Experience influencing product strategy through structured customer and partner feedback.
Track record of building reusable success assets: playbooks, runbooks, reference architectures, and enablement programmes.

Why this role matters

This role is critical to ensuring NiCE can scale enterprise success without scaling friction — by making delivery readiness, partner execution, and adoption predictable and repeatable, not heroic.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Apply Now

Refine Your Search

director of customer success jobs in barangaroo nsw

Director, Customer Success, CX

Sr. Director, Enterprise Customer Success & Services, APJ

Senior Director, Customer Success

Administrative Support Officer

Associate Director Centre of Excellence

Billing and Portfolio Contract Administrator

Partnerships Specialist

Director of Sales, ANZ

Executive Officer

Mid-Market Account Executive (Employee Engagement Consultant)

Senior Director, Global Professional Services Operations & Strategy

Partnerships Director, ANZ

Sales Executive (B2B Events)

Administration Support Officer

Director of Sales & Marketing

Senior Director, Services Delivery ANZ

Sales and Service Support Administrator, Sydney Trust Flagship

Director, Customer Success

Sr. Manager, Customer Enablement (APJ)

Senior Coordinator Operations

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