Job Title: Supervisor
Location: Palazzo Salato, Sydney CBD
Employment Type: Full-time
Reports to: General Manager
Palazzo Salato is a vibrant, Italian-inspired destination by the Love Tilly Group, known for its warm hospitality, authentic flavors, and inviting atmosphere. Whether guests join us for a quick drink, a leisurely meal, or a private event, we pride ourselves on delivering a exceptional experience that keeps them coming back. We’re looking for a passionate, detail-driven Supervisor to help lead our front-of-house team and ensure every shift runs smoothly.
As a Supervisor at Palazzo Salato, you’ll be the right hand to our management team and a mentor to our service staff. You’ll oversee daily operations, uphold quality and service standards, and step in to solve challenges with a calm, guest-first approach. If you thrive in a fast-paced, people-centered environment and love Italian hospitality, this is your opportunity to grow with us.
Lead and motivate front-of-house staff during shifts, including servers, hosts, and bussers
Ensure exceptional guest experiences by modeling and enforcing service standards
Handle guest inquiries, feedback, and minor conflicts with professionalism and warmth
Assist with opening/closing procedures, cash handling, and daily reporting
Coordinate table flow, reservations, and event seating to maximize efficiency
Support training and onboarding of new team members
Monitor cleanliness, safety, and compliance with health codes
Communicate staffing needs, maintenance issues, or supply shortages to management
Step into any front-of-house role as needed during busy periods
1–2 years of supervisory or team lead experience in a restaurant, café, or hospitality setting
Genuine passion for service and creating memorable guest moments
Strong communication, problem-solving, and organizational skills
Ability to stay composed and positive under pressure
Basic proficiency with POS systems and reservation software
Flexible availability, including evenings, weekends, and holidays
Food safety or alcohol service certification (e.g., ServSafe, TIPS) – a plus
Knowledge of Italian food, wine, or coffee culture – highly valued
Competitive hourly wage + tips (if applicable) or salary based on experience
Employee meals and discounts at Palazzo Salato and group-wide
Opportunities for career advancement into management
Ongoing training in hospitality and leadership
A supportive, team-focused work environment
We look forward to hearing from you!
