In-Demand Customer support resolutions manager Jobs in Bankstown Nsw

Senior Client Service & Escalations Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Construction experience
- Leadership
- Communication skills
Quick Apply
14d
Student Administration Officer Complaints
TAFE NSW —South Sydney NSW
- $97,771 - $105,290 a year
- Full-time
9d
Claims Manager
Greenstone Financial Services —Norwest NSW
- Full-time
- Management
- Financial services
- Leadership
- Travel reimbursement
- Free food
Quick Apply
Warranty & After-Sales Support
B2BPOWEMACH —Smithfield NSW
- From $65,000 a year
- Full-time
- Customer service
- English
- Electrical experience
Quick Apply
Project Support Officer
Transport For NSW —Parramatta NSW
- $108,374 - $119,210 a year
- Full-time
- No degree
12d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Senior Client Delivery Manager
Optus —Macquarie Park NSW
- Organisational skills
- Leadership
- Parental leave
- Employee discount
6d
Senior Manager of Customer Success (APAC)
iManage —Sydney NSW
- Full-time
- Remote
- PMP
- Sales
- Salesforce
- Health insurance
- Annual leave
Quick Apply
Customer Service Manager - Expression of Interest
Contour Education —Parramatta NSW
- $85,000 a year
- Weekend availability
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
Service Desk & Field Support Team Lead – Centres of Excellence
TAFE NSW —Meadowbank NSW
- $168,598 a year
- Temporary
- No degree
5d
Customer Success Manager
INNERGY —Sydney NSW
- Full-time
- Remote
- CRM software
- Salesforce
- ERP systems
Quick Apply
Service Office People & Culture Business Partner
IKEA —Tempe NSW
- Full-time
- Management
- Bachelor's degree
12d
Customer Service Manager
Fast Facilities Services —Manly Vale NSW
- $70,000 - $90,000 a year
- Urgently hiring
- CRM software
- Management
- Customer service
Quick Apply
Logistics Admin
Refresco —Condell Park NSW
- Full-time
- ERP systems
- Administrative experience
- Warehouse
- Employee assistance program
Quick Apply
18h
Customer Success Specialist
Standards Australia —Sydney NSW
- Full-time
- CRM software
- Management
- Microsoft Office
Quick Apply
12d
Customer Service Consultant
Campbell Property Group —Norwest NSW
- Full-time
- Customer service
- No degree
- Construction experience
- Health insurance
- Employee assistance program
Quick Apply
23h
Customer Relations Manager Hybrid
Australia’s Academic and Research Network (AARNet) —Sydney NSW
- Research
- Business development
- No degree
- Parental leave
Customer Success Manager - Mid Market - Hybrid
Humanforce —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Parental leave
- Employee assistance program
Customer Success Manager
Vincere —Sydney NSW
- Management
- Recruiting
- Leadership
Quick Apply
Shared Services Consultant
Transport For NSW —Burwood NSW
- $100,123 - $110,138 a year
- Full-time
- Administrative experience
- Communication skills
2d

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customer support resolutions manager jobs near bankstown nsw

Senior Client Service & Escalations Manager

Cushman & Wakefield -
Sydney NSW

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Construction experience
Leadership
Communication skills
Time management

Full Job Description

Job Title

Senior Client Service & Escalations Manager

Job Description Summary

Lead client relationships, resolve escalations and drive exceptional service outcomes across a major government portfolio.

Job Description

Senior Client Service & Escalations Manager
Sydney, NSW | Full-Time

Highly influential client service role for key government client
Resolve complex escalations and drive service improvements
Join a global leader with strong career growth opportunities

About the Role

We have an exciting opportunity for a Senior Client Service & Escalations Manager to join a high-profile government account, acting as the key link between clients, operational teams and senior stakeholders.

This role is focused on ensuring outstanding delivery of our services in alignment with SLA’s and KPI’s. It involves building trusted relationships, proactively managing escalations and ensuring an outstanding customer experience across a diverse property portfolio. Leading a team of two Client Service Managers, you'll work closely with stakeholders to understand their unique requirements, resolve issues, identify opportunities for improvement and ensure service delivery consistently exceeds expectations.

This is an ideal opportunity for a confident person with client service experience in property or facilities management who excels at stakeholder engagement, problem-solving and driving positive client outcomes. It will suit a team player who thrives in a hands-on, fast-paced environment.

Key Responsibilities

Act as the primary point of contact for key client stakeholders and agencies
Manage complex service issues, escalations and client concerns through to resolution
Build and maintain strong relationships with clients and internal operational teams
Develop a deep understanding of client needs, priorities and portfolio requirements
Facilitate effective communication between stakeholders and service delivery teams
Lead engagement activities and maintain proactive communication plans
Identify opportunities to improve client satisfaction and service delivery outcomes
Support the delivery of contractual reporting
Deliver monthly reporting, analytics and performance commentary
Monitor stakeholder feedback and implement continuous improvement initiatives
Partner with operational teams to ensure seamless and consistent service delivery
Conduct regular face-to-face stakeholder meetings across the portfolio
Manage two Client Service team members.

About You

Experience in client relationship management or client service/customer success roles in the property, facilities management or construction sectors
Proven skills in managing escalations, complaints or complex stakeholder issues
Experience working on Government clients highly regarded but not essential
Proven problem-solving skills with the ability to achieve positive outcomes in challenging situations
Experience leading small teams
Exceptional communication, presentation and relationship-building skills
Ability to influence and engage stakeholders at all levels
Excellent organisational and time management skills
Ability to manage competing priorities in a fast-paced environment.

About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

Opportunity to manage relationships across a major government portfolio
High-impact role with strong stakeholder engagement
Exposure to senior client leaders and decision-makers
Collaborative and supportive team culture
Career development opportunities within a global organisation
Diverse role combining relationship management, problem solving and service excellence

Diversity & Inclusion
At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.

Please note applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”

Quick Apply

Refine Your Search

customer support resolutions manager jobs in bankstown nsw

Senior Client Service & Escalations Manager

Student Administration Officer Complaints

Claims Manager

Warranty & After-Sales Support

Project Support Officer

SVP Client Delivery & Regional Lead APAC

Senior Client Delivery Manager

Senior Manager of Customer Success (APAC)

Customer Service Manager - Expression of Interest

Service Desk & Field Support Team Lead – Centres of Excellence

Customer Success Manager

Service Office People & Culture Business Partner

Customer Service Manager

Logistics Admin

Customer Success Specialist

Customer Service Consultant

Customer Relations Manager Hybrid

Customer Success Manager - Mid Market - Hybrid

Customer Success Manager

Shared Services Consultant

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