In-Demand Front desk manager Jobs in Balmain, Nsw

Front Office Manager
TFE Hotels —Sydney NSW
- From $85,000 a year
- Full-time
- First Aid Certification
- In-person
- Leadership
Quick Apply
Assistant Manager - Front Office
NOVOTEL —Sydney NSW
- Weekend availability
- Supervising experience
Quick Apply
Overnight Front Desk All Rounder
SOFITEL —Sydney NSW
- Part-time
- Office experience
Quick Apply
Service Desk Manager
First Focus —Mascot NSW
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
Customer Service Officer / Customer Experience
Opal HealthCare —Sydney NSW
- From $6,300 a month
- Full-time
- Customer service
- Administrative experience
- In-person
- Profit sharing
- Health insurance
Quick Apply
13d
Venue Manager
The Kyah —Sydney NSW
- Full-time
- Office
Office Manager
SIGNATURE TRAINING PTY LTD —Parramatta NSW
- $75,000 - $90,000 a year
- Full-time
- Administrative experience
- University
- Business Administration
Quick Apply
14d
Duty Manager
TFE Hotels —Sydney NSW
- $73,000 - $77,000 a year
- Full-time
Front Desk Associate, Sydney
WeWork —Sydney NSW
- Full-time
- Hospitality
- Bar
- No degree
Overnight Concierge - Full Time
Excel Building Management —Sydney NSW
- $69,000 - $72,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick Apply
Lounge 32 Attendant
Four Seasons —Sydney NSW
- Part-time
- Hospitality
- Food service
- Communication skills
Medical Receptionist
KG Talent —St Leonards NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
3h
Duty Manager
Marriott International, Inc —Sydney NSW
- Weekend availability
- Microsoft Office
- Front desk
- Guest services
- Employee assistance program
Cosmetic Clinic Burwood - Practice Manager/Front desk coordinator (Mandarin Speaking)
Zen Medispa —Burwood NSW
- $28 - $54 an hour
- Part-time
- Patient monitoring
- Customer service
- English
- Employee discount
Quick Apply
Executive Assistant Hotel Manager
TFE Hotels —Sydney NSW
- Full-time
- Management
- Analysis skills
- Team management
Student Services Coordinator
EF Education First —Sydney NSW
- Full-time
- Customer service
- University
- First Aid Certification
Membership Manager
Fitness First —Sydney NSW
- From $80,000 a year
- Full-time
- CPR Certification
- Sales
- Customer service
- Gym membership
11d
Trade Desk Team Member
Criterion Industries —Leichhardt NSW
- $65,000 - $75,000 a year
- Full-time
- Sales
- Customer service
- Profit sharing
Quick Apply
Manager on Duty
Marriott International, Inc —Mascot NSW
- Full-time
- Hospitality
- Management
- No experience needed
Hospitality Coordinator
Zurich Insurance —North Sydney NSW
- Hybrid work
- Hospitality
- Customer service
- Administrative experience
- Parental leave
7d

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Front Office Manager

TFE Hotels
Sydney NSW

Quick Apply

Job Details

Full-time
From $85,000 a year

Qualifications

RSA
First Aid Certification
Leadership
Office experience

Full Job Description

Front Office Manager - Vibe Hotel Darling Harbour

Are you the original people whisperer? Do you ooze calmness, control, collaboration - all tied up with a healthy dose of confidence? You are the people guru everyone wants on their team, and team want to follow. If variety is the spice of life, and you like it spicy then we are your tribe – and we can’t wait to welcome you!

As Front Office Manager at Vibe Hotel Darling Harbour, you’re pitch perfect when it comes to understanding and exceeding guest experiences. You lead by example, whether it’s driving return guest programs, gaining insights from and updating CRM or implementing guest feedback improvement plans.

You’re both a motivator and a magnet – taking charge of the Front Office team, inspiring, guiding, coaching, and developing them along their career journey to greatness. Whilst occasional peacemaker and professional problem-solver are certainly part of the role, operational excellence is where you excel and, standing side by side with the team to execute is the name of the game.

Safety & Security are your jam. For that reason, you are a stickler for processes, and to you, admin is key! You ensure all financial transactions are executed in accordance with policy and procedure, welcome guests to their temporary home, and engage the team to ‘GoMAD’ every day. It’s likely you’ll have been a Senior Duty Manager, or a Front Office Manager in a previous role, and this opportunity is the next step in your success story!

We recognise and celebrate your uniqueness and promise to give more back. You see, we’re not looking for a short-term relationship, although every day will feel new and exciting with limitless possibilities.

Responsibilities and Duties:

You oversee the daily operations of the front desk, ensuring smooth running and exemplary guest service with every encounter
With a hands-on style, you lead by example – jumping in to complete check-ins, engage in meaningful guest interactions, answer calls, give directions and/or recommendations
You commit to the five practices of exemplary leadership (Kouzes and Posner’s The Leadership Challenge) and empower your team to do the same
You always have your finger on the pulse when it comes to availability of rooms, room types and rate categories
You personally inspect VIP rooms, meet and greet VIP guests and ensure any procedure in place to manage their experience is effective
You’re the go-to when it comes to service recovery – there’s not a single dissatisfied guest you can’t turn around, always with a smile and an appropriate outcome
You check TripAdvisor on a daily basis, ensuring responses to comments are professional and personalised
You’re constantly reviewing front office procedures, policies and standards, looking at ways to maximise efficiency, productivity and seeking every opportunity for the team to GoMAD
Reporting is your friend – on a daily, weekly and monthly basis you prepare reports for the front office department, always in time with deadlines from stakeholders or head office
You partner with the Hotel General Manager and Finance Business Partner to set and meet financial forecasts and budgets
You’re always on the lookout for revenue maximisation opportunities and implement strategies for your team to achieve this
You’re in control of front office operating expenses, wages and cost of sales, always within budget
You build team rosters and approve timesheets, ensuring effective coverage whilst maintaining cost effectiveness – all by Payroll deadline and according to the THECA/HIGA guidelines.
Recruitment, onboarding, training, performance reviews and performance management of the front office team are conducted as needed and according to best practice
Your team are kept abreast of hotel updates and always afforded the opportunity to contribute and communicate through daily briefings and monthly team meetings
Cleanliness and tidiness are a priority – you keep the hotel reception and lobby looking immaculate.
This isn’t an exhaustive list and your Manager may have other reasonable tasks, projects or instructions on occasion.

Skills/Experience Required:

You hold a current Responsible Service of Alcohol (RSA) Certificate
You hold a current “Provide First Aid” Certification (HLTAID0003 Provide First Aid or similar)
You (ideally) have 2-3 years’ front office leadership experience and sound understanding of rooms
You’re no stranger to managing teams, building culture and developing talent pipelines
You have a proven ability in delivering growth results in hotels and driving revenueYou can physically meet the demands for this role including constant standing & walking, frequent lifting and moving of objects up to 20 kgs

Does this sound like your kind of place? Find more with TFE, you deserve it.

Pay: From $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

front desk manager jobs in balmain, nsw

Front Office Manager

Assistant Manager - Front Office

Overnight Front Desk All Rounder

Service Desk Manager

Customer Service Officer / Customer Experience

Venue Manager

Office Manager

Duty Manager

Front Desk Associate, Sydney

Overnight Concierge - Full Time

Lounge 32 Attendant

Medical Receptionist

Duty Manager

Cosmetic Clinic Burwood - Practice Manager/Front desk coordinator (Mandarin Speaking)

Executive Assistant Hotel Manager

Student Services Coordinator

Membership Manager

Trade Desk Team Member

Manager on Duty

Hospitality Coordinator

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