5 Months Fixed Term - 24 Position Title: Op Shop Manager – ADRA Op Shop Ballina Part Time:
Hours Per Week
Connected Department: National Programs
Revised Date: May 2026
Courageous Reports To: ADRA Regional Manager NSW
Compassionate Team Supervision: Team Leaders and Volunteers
Purpose of Position: A basic statement that describes the intent of the position.
The role of the ADRA Op Shop Manager (hereafter called the Manager) is to manage the day-to-day operations of the Op Shop, promote a healthy, positive environment for volunteers
and the local community.
The Manager is employed by ADRA Australia to manage volunteers, complete administrative requirements necessary whilst maintaining and promoting the vision and mission statement
of ADRA Australia.
The Manager is responsible for a wide range of tasks e.g. recruitment and onboarding of volunteers, shop presentation, networking in the community, record keeping and reporting to
the Local Management Committee (LMC) as required, WHS, Safeguarding and ensuring that expenditure does not exceed the approved budget.
The Manager is to adhere to all codes, policies, procedures and guidelines set out by ADRA Australia in the National Programs Operations Manual.
Behavioural Expectations: Our code of Conduct - How we do things in our organisation that underpins our values.
Compliance with ADRA Australia’s Code of Conduct including Work Health and Safety. The Manager will demonstrate, promote and maintain a safe work environment that values
confidentiality, punctuality, humanity, justice, independence, compassion, transparency, collaboration and commitment.
Key Competencies: The competencies, qualifications, skills and experience the person needs to do the role successfully.
Leadership, collaboration, initiative, problem solving, flexibility, interpersonal and organisational skills, visioning, innovation, research, analysis and communication,
ADRA Competency Framework: 1.2 Leading and Supervising, 2.1 Working with People, 3.1 Relating & Networking, 6.1 Planning and Organising.
Key Responsibilities: The things that the person needs to be responsible for to successfully fulfil the obligations of this position.
Area of Responsibility Actions / Tasks / Objectives Measures of Success / KPI’s
Groupings or areas of responsibility What has to get done in this area How job performance will be measured
OPERATION AND FINANCIAL • Manage the Op Shop on sound established business principles. • Ensure 100% compliance with ADRA policies and
MANAGEMENT • Operate the shop in accordance with all applicable legislation set by the financial budgets.
Australian Charities and Not-for-profit- Commission regarding financial and • Complete all financial and operational reports
operational compliance and reporting. Follow all policy and procedures set by accurately and submit them on time
ADRA Australia. • 80% training attendance rate
• Attend all relevant ADRA training events, where practicable. • 100% compliance to branding guidelines
• Use ADRA’s branding guidelines for all advertising, signage, social media and • Frequency and quality of communications
promotions.
- Minimum of once-a-month check-ins with the RM
- Work closely with the National Retail Manager (NRM) and ADRA Regional and NRM
Manager (RM) as required.
- 90% attendance rate at LMC meetings
- Schedule, attend and report at Local Management Committee (LMC)
- Quarterly manager’s report submitted to every LMC
Meetings.
meeting
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ADRA Job Description – Op Shop Manager - Ballina
