In-Demand Technical specialist Jobs in Ballarat Vic

Branch Technical Officer
State Revenue Office —Ballarat VIC
- $100,894 - $114,476 a year
- Full-time
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- Customer service
- Communication skills
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- Part-time
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Pathways and Transitions Officer
Federation University Australia —Ballarat VIC
- $95,177 a year
- Full-time
- Research
- Senior Secondary Certificate of Education
- Communication skills
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Program Support Officer
Department of Energy, Environment and Climate Action —Ballarat VIC
- Part-time
- Hybrid work
- Management
3d
Program Manager
Department of Energy, Environment and Climate Action —Ballarat VIC
- Part-time
- Hybrid work
3d
Teacher Aide
Government schools —Ballarat VIC
- Part-time
- Administrative experience
- Communication skills
10d
Rural Robot Companion Facilitator - Casual Role
Andromeda Robotics —Ballarat VIC
- Contract
- Public speaking
- Communication skills
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Specialised Integration Aide (Dual-School Position)
Government schools —Ballarat VIC
- Part-time
- Communication skills
8d
Administration Support - 6 hours a week
Government schools —Ballarat VIC
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Senior District Forest and Fire Planning Officer
Department of Energy, Environment and Climate Action —Ballarat VIC
- Part-time
- Hybrid work
- Management
7d
Business Manager
Government schools —Ballarat VIC
- Full-time
- Leadership
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Assessment and Authorisation
Accenture —Ballarat VIC
- Full-time
- Education
- Bachelor's degree
- No degree
- On-the-job training
- Parental leave
ITOM/Event ServiceNow Developer
Accenture —Ballarat VIC
- Full-time
- Azure
- AWS
- Scripting
Program Coordinator Lucas LEAP (OSHC)
Government schools —Ballarat VIC
- Full-time
- Writing skills
- Working with children
- First Aid Certification
3d
Access & Triage Service (Senior) - Infant & Child Specialist
Grampians Health —Ballarat VIC
- $47.03 - $62.70 an hour
- Full-time
- Nursing
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IBM security Identity and Access Management Specialist / Security Specialist
Accenture —Ballarat VIC
- Full-time
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ServiceNow Developer
Accenture —Ballarat VIC
- Full-time
- SQL
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Oracle -Expressions of Interest - Ballarat
Accenture —Ballarat VIC
- Full-time
- Customer service
- SQL
FPA Specialist -Expressions of Interest - Ballarat
Accenture —Ballarat VIC
- Full-time
- Microsoft Excel
- ERP systems
- Finance

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Branch Technical Officer

State Revenue Office -
Ballarat VIC

Apply Now

Job Details

Full-time
$100,894 - $114,476 a year
8 days ago

Qualifications

Customer service
Communication skills

Full Job Description

Overview

Work Type: Fixed-term - Full-time

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: Customer service

Location: Grampians - Ballarat

Reference: VG/SRO/BTOCSB/0626

At least one (1) fixed term (up to 12 months) Branch Technical Officer Grade 4 position is being offered in the Customer Services Branch, Business Revenue and Customer Services Division, Ballarat.

Branch Technical Officer

At least one (1) fixed term role (up to 12 months) in the Customer Services Branch, Business Revenue and Customer Services Division
Salary $100,894 plus 12% superannuation – VPS Grade 4
Based in Ballarat, with hybrid working arrangements

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.

Find out more about working at the SRO at Careers | State Revenue Office, or via our LinkedIn page.

The opportunity

The Customer Services Branch at the State Revenue Office is a modern contact centre environment, and the Branch Technical Officers provide contact centre and knowledge support to the Customer Service Officers. This will include taking escalations, managing quality, designing and delivering training, and providing up-to-date specialist taxation advice.

Reporting to a Team Leader, you will be responsible for:

Resolving, and assisting others with complex and tax technical matters, including escalations across multiple revenue lines
Communicating directly with customers in relation to complex queries via phone and email
Performing phone call, chat and email quality assurance
Delivery of coaching to improve agent performance across quality, customer service and technical capability outcomes
Design and delivery of training for multiple revenue lines

Who we are looking for

To be successful in this role, you will be someone that is:

Passionate about coaching and supporting others to be their best and fostering an environment of continuous learning and improvement
An effective communicator and able to communicate clearly both verbally and in writing
Experienced in managing complex or technical enquiries and providing specialist advice to internal and external customers
Curious by nature and motivated to look for ways to make things better, faster and easier for customers, agents and the SRO
Confident and resilient who thrives on overcoming challenges and obstacles

How to apply

Submit an application via the ‘Apply now' button by 11.59pm on Sunday 21 June 2026.

You will need to:

upload a cover letter outlining your skills and experience,
and a resume.

More information

You can find out more about this role via the position description. You can also contact Jonathon Everard, Branch Manager, on 9628 0279.

If you require any adjustments to assist you throughout the recruitment process, or you need a copy of this advertisement in an accessible format, email [email protected].

Please note,as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

This role may be subject to a probation period.

& #160;

#S-DNI

Applications close Sunday 21 June 2026 at 11.59pm

Posted

5 June 2026

Apply Now

Refine Your Search

technical specialist jobs in ballarat vic

Branch Technical Officer

Technical Product Specialist - Fridges & Telematics

Program Manager, Design and Implementation

Pathways and Transitions Officer

Program Support Officer

Program Manager

Teacher Aide

Rural Robot Companion Facilitator - Casual Role

Specialised Integration Aide (Dual-School Position)

Administration Support - 6 hours a week

Senior District Forest and Fire Planning Officer

Business Manager

Assessment and Authorisation

ITOM/Event ServiceNow Developer

Program Coordinator Lucas LEAP (OSHC)

Access & Triage Service (Senior) - Infant & Child Specialist

IBM security Identity and Access Management Specialist / Security Specialist

ServiceNow Developer

Oracle -Expressions of Interest - Ballarat

FPA Specialist -Expressions of Interest - Ballarat

I want to receive the latest job alert for technical specialist in ballarat vic

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