SC1
Demonstrated ability to assist in the preparation, handling and serving of food in accordance with food safety and hygiene requirements.
SC2
Demonstrated capacity to provide effective customer service and establish positive working relationships with students, staff and members of the school community.
SC3
Ability to work effectively as part of a team, follow established procedures and contribute to a positive workplace culture.
SC4
Demonstrated numeracy skills and experience handling cash, processing EFTPOS transactions, providing accurate change and performing basic calculations in a busy customer service environment.
SC5
Demonstrated organisational skills, including the ability to manage competing priorities, maintain cleanliness standards and assist with stock management.
The Canteen Support Officer supports the day-to-day operation of the school canteen by assisting with food preparation, service delivery, customer service, stock management and food safety compliance.
The role contributes to the provision of a safe, efficient and welcoming canteen environment that supports student wellbeing and promotes healthy eating practices in accordance with Department of Education policies and school procedures.
The position works under the routine supervision and established guidelines, undertaking tasks that support the effective operation of the school's food services program.
The role requires:
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Knowledge of basic food handling and hygiene practices.
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The ability to follow instructions, policies and procedures.
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Effective interpersonal and customer service skills.
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The ability to work cooperatively within a team environment.
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Sound organisational skills and attention to detail.
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A commitment to maintaining a safe, clean and professional workplace.
The role is responsible for ensuring allocated tasks are completed accurately, safely and within required timeframes.
Food Preparation and Service
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Assist with the preparation, packaging and presentation of food and beverages.
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Prepare and distribute student lunch orders.
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Serve food and beverages to students, staff and visitors.
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Assist with the daily opening and closing of canteen operations.
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Support the delivery of efficient and high-quality customer service.
Customer Service
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Provide courteous and professional service to students, staff and visitors.
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Respond to routine enquiries and requests.
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Support a positive and inclusive environment within the canteen.
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Process cash, EFTPOS and other payment transactions accurately and efficiently.
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Reconcile daily takings and report discrepancies to the Business Manager or Canteen Manager as required.
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Demonstrate accuracy when handling money, providing change and processing customer purchases.
Food Safety and Compliance
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Follow food safety regulations and school food handling procedures.
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Maintain high standards of hygiene and cleanliness.
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Ensure food is stored, prepared and served safely.
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Follow procedures relating to allergies, anaphylaxis and dietary requirements.
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Adhere to Occupational Health and Safety requirements and safe work practices.
Stock Control and Inventory Management
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Receive, unpack and store deliveries appropriately.
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Monitor stock levels and report shortages.
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Assist with stock rotation and waste minimisation practices.
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Support stocktakes and inventory record keeping.
Healthy Eating and School Food Services
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Support implementation of the Department of Education's healthy eating requirements and school canteen procedures.
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Promote healthy food and beverage choices.
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Assist in ensuring menu items align with school and Department expectations regarding healthy food provision.
Administration and General Support
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Assist with maintaining records and documentation relevant to canteen operations.
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Support menu updates and promotional activities.
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Maintain the cleanliness and presentation of food preparation, storage and service areas.
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Undertake other duties consistent with the classification level as directed by the Business Manager or Principal.
Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.
The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognises that the provision of safe, respectful and inclusive workplaces is essential to high performance and promotes flexible work and diversity across all schools and Department workplaces. It is our policy to provide reasonable adjustments for staff with disability (see Workplace adjustment guidelines).
Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islander candidates from the Koorie Outcomes Division (KOD) via
[email protected]
Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.
Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:
https://www2.education.vic.gov.au/pal/child-safe-standards/policy
The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the department values is available at:
https://www2.education.vic.gov.au/pal/values-department-vps-school-employees/overview
Hours
This role is Monday to Friday 10.30am - 2.00pm.
Essential
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Current Employee Working with Children Check.
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Demonstrated ability to work in a school or customer service environment.
Desirable
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Previous experience in hospitality, food service, retail or school canteen operations.
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Food Safety Handler Certificate or willingness to obtain.
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Current First Aid qualification or willingness to obtain.
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Experience operating point-of-sale systems and handling cash transactions.
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All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
- Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
- A probationary period may apply during the first year of employment and induction and support programs provided.
- Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx
Woodmans Hill Secondary College is a vibrant, supportive and aspirational learning community, committed to learning from and with each other in order to ensure that all students grow.
Woodmans Hill Secondary College is a school that sits at the heart of its community, situated at the Eastern entrance to Ballarat, in the suburb of Ballarat East and on the Melbourne side, with newly developed facilities on a spacious site with a newly developed Science, Technology, Art and Performing Arts facilities.
At Woodmans Hill Secondary College, we pride ourselves on being a learning culture that knows each child and holds high aspirations for what they can achieve when we work together with our community.
We are committed to providing exciting learning experiences that are aimed at meeting each student at his or her academic, social and emotional point of need. Ours is a school that focuses on developing the whole child and seeks to provide a range of opportunities, both in and outside the classroom, for each student to unlock his or her potential. Our values are Respect, Determination and Excellence, and we expect and encourage the demonstration of these values every day.
We are a school that invests time and resources into our staff to increase their capacity so that they can develop and improve their skills and knowledge as teachers. We are research and data driven, constantly focusing on how we can increase our pedagogical knowledge to achieve improved outcomes for our students.
Our Leadership Team for 2026 comprises of 1 Principal, 2 Assistant Principals, and 5 Learning Specialists (Literacy, Numeracy, Junior Years and Senior Years). Currently, our teaching team consists of 62 teaching staff and 31 ES staff (admin, maintenance, learning support, and Business Manager) who cater for the needs of 650 students from year 7 ¿ 12.
