$29.57 per hour + salary packaging & super | Personal Alarm Response Monitor - Safety Link
Safety Link is currently recruiting for the following positions within our call centre team:
About the Role
Join a dedicated team that plays a vital role in ensuring the safety and wellbeing of individuals across diverse sectors. You’ll provide essential support to a wide range of clients, including government-funded consumers, residents in retirement villages, community groups, private individuals living independently, and lone workers.
The part-time role offers the opportunity to work as part of a 24/7 team with responsibilities across both night and day shifts. You will work a rotating roster which includes weekends and public holidays. The casual role offers the opportunity to work as part of a 24/7 rotating roster, including day, afternoon, night, and weekend shifts.
Key Responsibilities
Emergency Response: Coordinate with emergency services to ensure prompt and effective assistance.
Client and Family Communication: Act as a key point of contact for clients and their nominated family members or representatives.
Support Clients: Offering general support to clients regarding their medical alarm needs.
Skills & Experience
Proven ability to perform under pressure in a high-stakes environment.
Experience working in a Call Centre or similar service-oriented organisation.
Proficiency in using specialised software and systems.
Demonstrated ability to work effectively with diverse populations.
Proven capacity to collaborate with colleagues and support a positive team-oriented workplace
Key Selection Criteria
Excellent communication and interpersonal skills – demonstrating empathy and care when dealing with the elderly or disabled (essential).
Rigorous attention to detail (essential).
Able to work in a demanding environment with targeted outcomes (essential)
Able to work shifts on a 24/7 rotating roster of day, afternoon, and night shifts including weekends (essential).
Experience working in a high-volume Call Centre or similar service-oriented organisation (preferred).
Interested?
if you wish to discuss the role prior to applying, contact Dan Juleff or Belinda Lockie on 03 4313 8900 for a confidential discussion.
All applications should include a cover letter which addresses the selection criteria
If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying
We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.
About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.
Ballarat Region
Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city. Uniquely located within easy access to Melbourne, Ballarat has some of Australia’s most significant heritage buildings and natural landscapes.
Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.
Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.
