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Branch Technical Officer

State Revenue Office -
Ballarat VIC

Apply Now

Job Details

Full-time
$100,894 a year
1 day ago

Qualifications

Customer service
Communication skills

Full Job Description

Branch Technical Officer

At least one (1) fixed term role (up to 12 months) in the Customer Services Branch, Business Revenue and Customer Services Division
Salary $100,894 plus 12% superannuation - VPS Grade 4
Based in Ballarat, with hybrid working arrangements

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.

Find out more about working at the SRO at Careers | State Revenue Office, or via our LinkedIn page.

The opportunity

The Customer Services Branch at the State Revenue Office is a modern contact centre environment, and the Branch Technical Officers provide contact centre and knowledge support to the Customer Service Officers. This will include taking escalations, managing quality, designing and delivering training, and providing up-to-date specialist taxation advice.

Reporting to a Team Leader, you will be responsible for:

Resolving, and assisting others with complex and tax technical matters, including escalations across multiple revenue lines
Communicating directly with customers in relation to complex queries via phone and email
Performing phone call, chat and email quality assurance
Delivery of coaching to improve agent performance across quality, customer service and technical capability outcomes
Design and delivery of training for multiple revenue lines

Who we are looking for

To be successful in this role, you will be someone that is:

Passionate about coaching and supporting others to be their best and fostering an environment of continuous learning and improvement
An effective communicator and able to communicate clearly both verbally and in writing
Experienced in managing complex or technical enquiries and providing specialist advice to internal and external customers
Curious by nature and motivated to look for ways to make things better, faster and easier for customers, agents and the SRO
Confident and resilient who thrives on overcoming challenges and obstacles

How to apply

Submit an application via the `Apply now' button by 11.59pm on Sunday 21 June 2026.

You will need to:

upload a cover letter outlining your skills and experience,
and a resume.

More information

You can find out more about this role via the position description. You can also contact Jonathon Everard, Branch Manager, on 9628 0279.

If you require any adjustments to assist you throughout the recruitment process, or you need a copy of this advertisement in an accessible format, email [email protected].

Please note,as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

This role may be subject to a probation period.

#S-DNI

Apply Now

Refine Your Search

customer specialist jobs in ballarat, vic

Branch Technical Officer

Human Resources, Payroll and Administration Officer - Full time Fixed Term

Canteen Support - Part time - Fixed Term 5 days 10.30am - 2pm daily

Rural Robot Companion Facilitator - Casual Role

Technical Product Specialist - Fridges & Telematics

Sales Consultant - Plush

HR Specialist - Ballarat

Bank Manager - Ballarat, VIC

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Head Chef/ Chef Manager- Armidale

Occupational Therapist - Konekt Graduate Program

Qualified Automotive Technician x 2

Technical Machine Specialist - Heavy Diesel

Occupational Therapist

I want to receive the latest job alert for customer specialist in ballarat, vic

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