Advertised Vacancy Number: DOE1045481
This talent register is open for applications within the next 12 months. It allows you to register your interest for casual and fixed term contracts up to six (6) months, full-time or part-time for a range of key positions across the Education Business Services Division.
We are seeking staff to support the delivery of the WA Student Assistance Payment. This WA Government cost-of-living initiative provides a one-off payment to eligible school students across WA to assist families with their children's schooling.
The Roles
This initiative encompasses various public servant positions between levels 3 to 7. These positions will provide essential operational support in areas such as customer service and support, call centre management, data entry and validation, complaint resolution and quality assurance.
Senior roles will be responsible for overseeing operations, providing leadership as team leaders and coordinators, and ensuring effective delivery of services across the initiative.
You may express your interest in any of the below opportunities.
Our roles are based in East Perth except where specified.
- Level 3: Customer Service and Data Centre Officer (East Perth and Cannington)
- Level 4: Exceptions and Exclusions Officer
- Level 4: School Helpline Operator
- Level 5: Customer Service and Data Centre Team Leader
- Level 5: Exceptions and Exclusions Supervisor
- Level 6: Customer Service and Data Centre Coordinator
- Level 7: Principal Consultant – School Helpline Coordinator
Customer Service and Data Centre Roles (Level 3)
Customer Service and Data Centre staff will be responsible for managing a high volume of incoming enquiries, particularly from members of the public, and/or a high volume of data processing of incoming claims.
Strong customer service skills are essential for roles which focus on support to claimants. Successful applicants will be able to demonstrate the ability to respond to queries in a professional, positive, and empathetic manner while following established processes and maintaining confidentiality at all times.
These roles are based in East Perth.
Strong data processing skills are essential for roles which focus on support for claims processing. Successful applicants will be able to demonstrate a high degree of keyboard data entry capability and attention to detail, and ability to follow established processes while maintaining confidentiality at all times. These roles are based in East Perth, but some are based in Cannington.
Team Leaders and Coordinators (Levels 5 and 6)
Team Leaders and Coordinators will oversee the day-to-day operations of the Customer Service and Data Centre teams. They will manage escalated and complex enquiries, provide guidance and support to staff, and ensure the consistent delivery of high-quality customer service.
A focus of the Team Leader and Coordinator roles is to provide management and leadership to staff responsible for support to claimants, and data processing. Successful applicants will be able to demonstrate experience leading teams of staff in a fast-paced environment, ensuring quality service delivery and confidentiality.
Helpline Operator (Level 4) and Exceptions Officer (Level 4)
These positions contribute to responding to school enquiries, administering project processes, and following up on information if needed to complete claim processing. Successful applicants will have strong customer service skills, and strong attention to detail. Successful applicants will be able to follow procedures, maintain confidentiality at all times, and contribute to claim processing, including support for the assessment and review of applications when needed.
Principal Consultant (Level 7)
The Principal Consultant will provide high-level advice on school enquiries, dispute resolution, and complex project processes. They will lead the preparation and evaluation of briefing papers and correspondence related to the initiative, and deliver strategic, specialist support to the Program Manager/Director.
Conditions of Employment
The above positions are expected to commence from 6 July 2026.
Rostered shifts will be scheduled within standard business hours, between 8:00 am and 5:00 pm, Monday to Friday.
These roles are primarily based at the Department of Education Central Office in East Perth. Select positions may also be located at the School Curriculum and Standards Authority office in Cannington. Due to the confidential nature of this initiative and security requirements, flexible working arrangements are not available.
Please note that for certain positions, there are strict security requirements. If appointed to one of these roles, you will not be permitted to:
- bring electronic devices into designated work areas. This includes any device capable of capturing images or transmitting information, such as mobile phones, smart watches, or similar devices.
These requirements apply only to specific roles within this talent register and will be discussed further with you should you be successful in your application.
Eligibility
Successful applicants will:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.
It is recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Want to know more?
Please contact John Blahusiak, Principal Consultant, by telephoning (08) 9264 4707 or emailing [email protected]
Application Instructions
Select “Apply for Job”, at either the top or bottom of this screen and follow all instructions. It is recommended you have relevant documents ready to attach with your online application. Please allow enough time to complete this process as applications must be received prior to the closing date and time.
As part of this application process, you will be required to answer a series of questions relating to your skills and experience, in relation to the above positions and indicate the position levels you are interested in.
Your application should include:
- identification (i.e. birth certificate, passport, change of name documentation - marriage certificate). Please note we do not accept driver’s licences.
- evidence of eligibility to work in Australia, including Australian or New Zealand citizenship or Australian work permit (i.e. citizenship papers, Australian work visa with date of entry - Visa Entitlement Verification Online (VEVO))
Please note
The register is actively monitored, and applicants may be contacted if an opportunity arises during the life of the register, which suits their skills and experience for these or other similar positions. Please be aware that there is no guarantee that an offer of employment will be made while an application remains on the register. Further information about your application to this talent register can be directed to the above contact person.
Lodgement confirmation is system generated. Any submissions at, or after the closing time and date will not be accepted.
If you experience difficulties submitting your application online, please contact Staff Recruitment and Employment Services on 9264 4127 for assistance during business hours.
Applications close at 12:00pm (WST) on Friday, 25 September 2026
PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED
