About the Company
Nivi International Pty Ltd is part of the APCO Service Stations network, a proudly Australian family-owned business operating across Victoria and New South Wales for more than 55 years. Located in Bairnsdale, Victoria, the site offers quality fuel, convenience shopping, barista-made coffee, and freshly prepared food through APCO’s popular café24-7 concept. The company is recognised for its friendly customer service, honest fuel pricing, and modern convenience experience. APCO continues to expand its presence by combining fuel services with supermarkets, cafés, and takeaway options to provide customers with a one-stop destination for everyday needs and travel convenience
About the role
We are seeking an experienced Retail Manager to take full operational ownership of our retail store, team, and supporting operations. This is a genuine management role suited to someone who wants to lead, build, and be accountable for outcomes.
Job Description
Position: Retail Manager
Location of Work: 456-458 Main Street, Bairnsdale, Vic - 3875
Employment Type: Permanent, Full time
Salary Range: $75,000 to $85,000 plus guaranteed superannuation
Duties and Responsibilities
- Oversee the daily operations of the APCO fuel service station, convenience store, and food service areas to ensure efficient business performance and high customer service standards.
- Monitor fuel, grocery, food, and retail stock levels, coordinate ordering activities, and maintain appropriate inventory control procedures to minimise shortages and wastage.
- Supervise, train, and support retail staff, including preparing work rosters, allocating duties, monitoring performance, and ensuring compliance with workplace policies and procedures.
- Develop and implement sales, merchandising, and promotional strategies to maximise revenue, improve customer engagement, and increase store profitability.
- Ensure compliance with workplace health and safety regulations, food safety standards, fuel handling procedures, and company operational policies.
- Monitor daily financial transactions, reconcile cash registers, prepare sales reports, and assist in budgeting and cost control activities.
- Resolve customer enquiries, complaints, and service issues professionally to maintain high levels of customer satisfaction and repeat business.
- Coordinate store presentation, cleanliness, and maintenance standards to ensure a safe, organised, and welcoming retail environment.
- Liaise with suppliers, service providers, and senior management regarding stock supply, operational requirements, and business performance improvements.
- Analyse sales trends, customer demand, and operational performance data to support decision-making and improve overall store efficiency.
Skills, experience and education required
· Diploma or higher qualification in Retail Management, Business Administration or related field.
· Minimum 1 year full-time relevant experience as a Retail Supervisor or Retail Manager.
· Strong leadership and staff management skills.
· Inventory and purchasing management experience.
· Financial and sales reporting capability.
· Customer service excellence.
· Knowledge of food safety and WHS compliance.
· Strong communication and problem-solving skills.
Interested in the role? Apply for the role if you think you meet the criteria, and we’ll get in contact with you shortly. Only eligible candidates will be contacted.
Pay: $75,000.00 – $85,000.00 per year
Work Location: In person
