Canberra BMW, part of the award-winning, family-owned Jowett Motor Group, is looking for an experienced Service Advisor who thrives in a premium dealership environment and knows how to deliver a standout customer experience from booking to handover.
If you’re confident managing a busy service desk, communicating clearly with customers and technicians, and keeping paperwork accurate in a fast-paced environment, we’d love to hear from you.
Why Jowett Motor Group
We back our people properly. Here’s what that looks like:
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Brand Training and Certification.
- BMW or MINI Company Car or Car Allowance.
- Paid Parental Leave – 12 weeks primary carer, 2 weeks secondary.
- Ongoing training and development (online and face-to-face) with real internal career pathways.
- Recognition and team events (BBQs, birthdays, group Christmas party)
- Retailer discounts across major brands.
- Employee Assistance Program (EAP)
- A genuine commitment to supporting women in automotive through our Women in Automotive partnership.
- Leaders who set clear expectations, back you, and want you to succeed.
About the role
We are currently seeking a motivated and customer-focused Service Advisor to join our team. This role is the key link between our customers and workshop, ensuring a seamless service experience from booking through to vehicle collection.
Working Monday to Friday, 7:30am – 5:15pm, you will be responsible for greeting customers, understanding their needs, coordinating service and repair work with the workshop, and providing clear communication throughout the process.
The role offers a competitive base salary plus superannuation, along with monthly performance incentives and quarterly customer satisfaction bonuses, recognising both individual contribution and customer experience outcomes.
Key responsibilities
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Welcome customers and guide them through the service process from arrival to collection.
- Explain recommended work, costs, and timelines clearly and professionally.
- Liaise with technicians and coordinate repairs to ensure work is completed accurately and on time.
- Order parts and provide proactive customer updates throughout the day.
- Prepare repair orders, job cards, and invoices with strong attention to detail.
- Help uphold BMW standards and deliver a premium after-sales experience.
About you
To be successful, you’ll have:
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Proven Service Advisor experience in a premium or high-volume dealership (essential)
- Strong communication skills and a genuine customer-first mindset.
- Excellent organisation and time management in a fast-moving environment.
- Confidence using dealership management systems and digital tools.
- A calm, professional approach and the ability to work as part of a high-performing team.
About Jowett Motor Group
Since 2001, Jowett Motor Group has grown into a leading automotive group across BMW, MINI, Motorrad, Honda, Audi, Geely, Chery and JMG Used Cars. We’re proud of our strong culture built on family values, teamwork, and continuous improvement, delivering exceptional experiences for customers and our people.
Apply now
Ready to accelerate your career with Canberra BMW? Apply today.
Learn more about careers at Jowett Motor Group: www.jmgpl.com.au/careers
Diversity & inclusion
We welcome applications from people of all backgrounds, ages, genders and cultures.
Pre-employment check
All employees must successfully complete a National Police Check prior to commencement.
Jowett Motor Group was born from the experience and forethought of Tony Jowett in 1995 with brands Audi, Volkswagen and Subaru, before opening Eastern Honda Doncaster in 2000 which remains today. JMG has continued as a family-owned and operated business with its award-winning group of BMW and Honda dealerships across Victoria, South Australia and now the Australian Capital Territory. JMG is an established retail partner of Honda Australia, operating three metro Honda Centres: Eastern Honda, Northern Honda & Brighton Honda Centre. The JMG journey with Honda has been recognised by multiple National Dealer of the Year and Customer Excellence awards, to now leading national sales and service volumes. A new era was marked in 2013 for JMG with the opening of its first BMW dealership, Waverley BMW. Fast establishing itself as a key member of the BMW dealership network through a strong customer focused approach and commitment to excellence, JMG acquired South Yarra BMW in 2020. This was followed by the greenfield development of Berwick BMW opening in late 2020 and the recent introduction of Berwick MINI Garage. 2021 marked the opening of Glenelg BMW and MINI Garage in South Australia with a full redevelopment of the Glenelg site underway - due for completion in the second half of 2025. In September 2024, JMG will officially take over all existing business operations in Canberra BMW - including Canberra MINI Garage and Canberra BMW Motorrad. The growth plan for JMG continues with the opening of Chery Doncaster in July 2024 and Chery Brighton in early 2025. The JMG Executive Team is committed to fostering growth and excellence in the automotive retail operations sector. The Group aims to continue to collaborate with current and future Original Equipment Manufacturers (OEMs) to deliver award-winning retail experiences for customers while creating job opportunities for the automotive industry and current JMG employees.
