Lead high-performing teams that support the Parliament of Australia through the delivery of professional client services, information support, research coordination and parliamentary engagement activities.
Work in one of Australia's most unique and dynamic environments, supporting Senators, Members and their staff to access the Parliamentary Library's expertise, collections, research and information services.
The Department of Parliamentary Services (DPS) is recruiting for two Assistant Director (PEL1) positions within the Parliamentary Library's Client Engagement and Research Support section:
- Assistant Director, Client Services and Engagement
- Assistant Director, Research Support and Coordination
We are seeking to fill two current vacancies and to establish a merit pool for ongoing and non‑ongoing opportunities that may arise over the next 18 months. Applicants may indicate a preference for either role, and will be considered for both positions.
These leadership roles provide an opportunity to contribute directly to the Library's support of Australia's parliamentary democracy. Working closely with the Director, you will lead capable teams delivering responsive, impartial and client-focused services in a fast-paced and often politically sensitive environment. The successful applicants will lead service delivery, develop workforce capability, drive continuous improvement and contribute to strategic and operational initiatives that support parliamentary clients and the broader work of the Parliamentary Library.
The work is varied and collaborative, with significant opportunities to contribute to client service excellence and organisational outcomes. You will engage regularly with parliamentary clients, senior stakeholders and colleagues across the Parliamentary Library and DPS to coordinate complex requests, resolve issues and deliver integrated services that meet the needs of parliamentary clients.
You will oversee workflows, maintain service quality standards, contribute to workforce planning and capability development, and help ensure clients receive timely, accurate and professional assistance.
About the teams
Client Services and Engagement supports Senators, Members and their staff by facilitating access to Parliamentary Library services, collections and expertise. The team coordinates client enquiries, information requests, outreach activities and training programs, helping clients make effective use of Library services. The team also manages front-of-house service delivery and plays a key role in maintaining strong relationships with parliamentary clients.
Research Support and Coordination provides information and tailored briefings directly to parliamentary clients and supports research teams across the Parliamentary Library. The team coordinates requests involving multiple stakeholders and facilitates collaboration across research areas to ensure integrated and responsive services for clients.
